WebHelp TOC does not display in Firefox and loads very slow in IE... advice?

We have recently migrated to a webhelp online system so that we do not have to distribute documentation with our software.  We organize the webhelp documentation on our Web site and it's supposed to be accessible from our software.  Our problem is that the table of contents are loading very slowly in IE and does not at all seen Firefox.

When I run the help locally (on our network or on my workstation), the table of contents works very well.

During the last hour, I added the script to force the table of contents of synchronization (found on the site Web of Peter G)... and it did not help.

Any advice on where to look?

I can pm our URL for the help, if someone thinks it will help them to diagnose.

Thank you!

Jim

(currently using Robohelp 8)

No problem. Just load the page with the active Console tab. Then select the errors and you will not get the errors.

Note: The table of contents are also very slow to load in Chrome. You have quite a few projects merged, so be sure that you set the correct speed optimization.

The help of opening shows two errors in the Firebug console. I get a 404 on a missing file error: "" NetworkError: 404 not found - http://www.foodpro.com/help/release_2.4/webhelp/mergedProjects/FPUSRPRF/whxdata/whtoc.xml".

The errors indicate that the merged projects 'checkfiles' and 'FPUSRPRF' are missing. I suspect that FF choke on the missing mergedProjects/FPUSRPRF/whxdata/whtoc.xml. Still, execution stops after that.

But perhaps a merged help guru can tell you more.

Take a bow

Willam

Tags: Adobe

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