Weird problem - all items in menu grey, all toolbar buttons is unresponsive, but has not crashed.
Hello
I have a weird problem with my installation of Illustrator CC 2015 - when I run the application, none of the menu items are active and neither are the buttons on the toolbar. I can't open any files, or exit the application, I have to force quit. The application itself is not crashing in the traditional sense of the term, it shows as sensitive in the activity monitor and there is no beach balling, but I can't do anything with it. Another thing to note is that I don't get to see the splash screen or any screen of welcome after launch.
When I install a second user on the computer (same login cc) account and run it from there, it works fine, the boot screen and everything.
This is taking everything into account, I have so far:
1 uninstalled every possible piece of Adobe software.
2A ran the cleaning tool and trashed all preference files.
3 fix the permissions and cleaned all caches.
4 uninstalled Font Explorer and restored the default system fonts.
5 reinstalled creative cloud and Illustrator.
But without success.
Any ideas with this?
Thanks in advance!
Hello
I solved the problem - the application is lost in a corrupt workspace. I trashed com.apple.dock.plist in ~/Library/Preferences and now everything works.
Thank you
Tags: Illustrator
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