What happens to the volume clients with plans to upgrade?

We are a TLP customer nonprofit with a few dozen licenses for the Creative Suite, InDesign autonomous, things like that. When we buy new licenses, we always buy plan upgrade. And keep us abreast of upgrade plans - management like the fact that we can predict costs for Adobe software two years to come.

Related PDF says:

Make your software more predictable budget

Anticipate delays and updates of your software licenses current prices can be difficult, but Adobe updates budgeting doesn't have to be. By investing in Upgrade Plan, your organization can lock a price fixed for all licenses for future upgrade which are released during the term of your coverage period.* Upgrade Plan that takes the guesswork out of budgeting software and you buy software of tomorrow at today's prices. A percentage of the cost of the license, your organization gets access to the latest products of Adobe, which simplifies software management and stabilizing the budget forecasts. In addition, upgrade Plan costs can be paid in advance or by means of annual payments, allowing flexibility in the buying process.

I could not find any information on what is happening to our upgrade plan. (And when I called Adobe CS, I was disconnected after only 70 minutes to hold. "And when I tried the CS chat, they told me to call). Something has been posted or said about the institutions with upgrade plan coverage?

Joel, I have been informed that we will need to look at your specificities, to advise on the best option for you.  Contact our team of Volume Licensing at http://helpx.adobe.com/x-productkb/policy-pricing/avl-help.html.

Tags: Adobe

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