What is the guarantee that come with the signature of the student of Microsoft PC, and who provides the service after sale?

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  Hi cmosse,

  Welcome to the community of Sony!
  Good day and thanks for the comment. The part number for the neck strap is 4 - 535-925-01.

  For further assistance about your concern, please contact us recommended to visit our Sony Global Web site for more information on contacting the Sony's Support centre in your area to http://www.sony.net/SonyInfo/Support/.

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  Welcome to the Microsoft Answers community.

  Try the steps one by one and check below.

  STEP 1:
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  Aziz Nadeem - Microsoft Support

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