When a client replies to an email, it is not shown in the history in the customer portal

Hello

in VSM9, when a customer answers by email, this response is attached in the call as private history, so it does not appear in the history of the customer portal. How it can be configured to show this response?

Kind regards.

The story being private comes FRO mthe default configuration in the admin.

If it uses default provate then the mails are provate also.
Maybe it's not a good indicated by the app - perhaps it should always be visible or we need other settings.

To work around this problem, you can change the portal request to fill stories to include this type of email if they are not accessible to the general public for everyone (ACTION_TYPE and USER_RESTRICTED) with a SQL mod.

Tags: VMware

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