When a program accesses the 'documents', it crashes

OK, so here is my problem.  whenever a program (for example say 2007 Office, etc) say I'm going to insert an image. the dialog box is displayed showing the 'documents' as location. Then the program stops responding and I get a dialog box "program to quit smoking"... This also happens in my bills & esteem pro and my Chief Architect Premier program.   I can't find anything that is closely related to my question.   so I hope that there is someone who can help me with this problem.   Thank you!

PCINFO
Windows 7 Ultimate 64 bit
4 GB of Ram
(C: 450 GB)
NVidia GeForce 9800GT graphics card
Motherboard Asus M2N68-AM
AMD Phenom X 4 9850 2500 MHz

Event Viewer logs are no entries between January 12, 2012 to September 23, 2013. The logs indicate hardware problems.

Log name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 23/09/13 18:47:39
Event ID: 1001
Level: error
Description:
The computer was restarted after a bugcheck.  The bugcheck was: 0 x 00000124 (0xfffffa8004c798f8, 0 x 0000000000000000, 0 x 0000000000000000, 0 x 0000000000000000). A dump was saved in the: C:\Windows\Minidump\092313-24336-01.dmp. Report ID: 092313-24336-01.

Bug Check Code 0 x 124 = bug check indicates that a fatal hardware error occurred.
http://msdn.Microsoft.com/en-us/library/ff557321 (v = vs. 85) .aspx

Log name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 23/09/13 18:49:45
Event ID: 20
Level: error
Description:
A fatal hardware error occurred.
Component: AMD Northbridge
Source of the error: Machine Check Exception
Error type: sync error
Processor ID: 0
View details of this entry contains more information.
 
    3
    0
    4
    0xb200001000020c0f
    0 x 0
    0 x 0
    2
    928

These errors have not repeated so far but if they have a defective equipment requiring replacement. I suggest that first test RAM memory.

Please run the Windows 7 Memory Diagnostic tool

http://www.SevenForums.com/tutorials/715-memory-diagnostics-tool.html

http://Windows.Microsoft.com/en-us/Windows7/diagnosing-memory-problems-on-your-computer

You should also check the hard drives. The hard disk that contains partitions F and I have bad sectors. Please best provids of a report of chkdsk on each partition. Select Start, all programs, and accessories, right-click on command prompt, and then click Run as administrator. Type chkdsk, and then press the ENTER key and a report, stating, among other things, a summary of how disk space is used, is provided. If you want a report on a partition or one drive other than C, you need to go to this partition. To access F, where F is the required partition you type F: and press the ENTER key.

Copies of the reports from a command prompt can be tricky. Right click and select mark. This allows to highlight the selected text, and then click on copy. You will then open Word, Notepad or similar file, right click and paste. The selected text transfers your Clipboard to open the file. You can paste directly into a response message to the majority of the forums.

In Windows 7, you can use a command-line high;

http://www.SevenForums.com/tutorials/783-elevated-command-prompt.html

Regarding your C partition, please select Start, run, type cmd and press ENTER. Type "chkdsk c: /f /r" without the quotes and press ENTER. Make sure you include the spaces indicated. Enter Y when asked if you want to run chkdsk on restart the computer. Quit and then restart the computer.

Marking bad sectors on a hard disk takes time so be patient. Delimiting does not repair a defective sector. He places pointers to the reader by saying the system not to read or write to these areas that have been damaged.

If the number of defective sectors continued to increase after using the procedure above several times, then you should replace the disk. If an important system file is written to a bad sector, you can corrupt the registry hives and lose the entire contents of the disc.

However if have run chkdsk you not see more new bad sectors, then the reader can work for you for years. Please provide a copy of a report of chkdsk on this partition.

Notes on the reports of the event viewer:
http://www.gerryscomputertips.co.UK/syserrors5.htm

Tags: Windows

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