WHEN I click ON TOOLS/OPTIONS IT DOES NOT OPEN! HE SAID about: preferences, BUT THE FORK SITE IS EMPTY WHY?

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  1. Go to tools, Addons, Extensions.
  2. Select "Ask Toolbar",
  3. Click on uninstall or disable.
  4. Restart Firefox.

  Please let us know if that fixes the problem.

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  Start Firefox in Safe Mode to check if one of the extensions (Firefox/tools > Modules > Extensions) or if hardware acceleration is the cause of the problem.

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  Your above posted troubleshooting list shows quite a few extensions.
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  What security (firewall) software do you have?
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  In addition to the foregoing, the first thing I would do is clear hide and delete cookies for the site, it can sometimes help to access a site that previously worked. For more information, see https://support.mozilla.com/kb/How+to+clear+the+cache and https://support.mozilla.com/kb/Deleting+cookies

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  Hello

  Read the information that you do not say what Antivirus you use, which can also be the cause of the problem with Windows defender.

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  http://netsquirrel.com/Msconfig/msconfig_vista.html

  Or the program Autoruns for FREE:

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  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902

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  Uninstall the toolbar Ask and it should work again. There is a compatibility issue with the Ask and Firefox toolbar that prevents the opening of new tabs.

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  • Also check your list of extensions, you may be able to uninstall it from there - https://support.mozilla.com/kb/Uninstalling+add-ons

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• My documents and photos library does not open, he said that he is no longer works.

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  My documents and photos library does not open, my photos will only be ope if I go to the photos app. Regarding Documents, when I try to open the files it wont open and it says that he is no longer works and that it can be safely removed from the computer and will not affect the files that are included.

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  Hello

  It seems that the library settings are corrupt. Delete us the current settings and restore them to their default values.

  Refer to the steps suggested by Ronnie Vernon on August 24, from this link.

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_8-files/get-message-documentslibrary-MS-is-no-longer/cb7500b1-201C-4269-8e07-d5c4ce472bae

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• When I click on tools, Options, the screen freezes

  Any Web site I'm on, when I click Tools and then click Options, Firefox crashes. I can't update, I can't close the tab, I can't close the browser session. The session does not close when I click on the Firefox icon in the start bar and click Close window. The only way to get the browser to close is Ctrl + Alt + Delete and end of the task (which always shows that it "turns"). I waited as long as 5 minutes so that the browser Refresh or Close and nothing happens.

  You can use this button to go to the Firefox profile folder currently in use:

  • Help > troubleshooting information > profile directory: see file (Linux: open the directory;) Mac: View in the Finder)
  • http://KB.mozillazine.org/Profile_folder_-_Firefox

  Windows hides certain default file extensions.
  Among them are .html, .ini and .js, .txt, so you can see only file name without the file extension.
  You can see the type of actual file (file extension) in the properties of the file via the context menu in Windows Explorer.

• New tab opens when I click on email link, this does not happen with IE or Chrome

  I use a specific website for the work. When I click on a hyperlink on the website that is supposed to generate an e-mail, it also generates a new tab for no reason. It is a waste of time. Happening on the same site in IE or Chrome.

  Those are extensions for Firefox. You can access the Firefox Add-ons page using one of the following methods:

  • CTRL + SHIFT + a
  • "3-bar" menu button (or tools) > Add-ons

  In the left column, click Extensions. On the right, enabled extensions are listed alphabetically, with the extensions disabled at the bottom.

  As a general criterion for the problems caused by any extension, the user may try the same pages/functions Mode without failure of Firefox. It is a standard diagnostic tool to disable some advanced features of Firefox and extensions. More info: questions to troubleshoot Firefox in Safe Mode.

  You can restart Firefox in Mode safe mode using either:

  • button "3-bar" menu > "?" button > restart with disabled modules
  • Help menu > restart with disabled modules

  (Not all add-ons are disabled: Flash and other plugins still works)

  After stops in Firefox, a small dialog box should appear. Click on 'Start mode safe' (not update).

  If the problem disappears, usually that points to an extension as the culprit.

  Keep in mind that other aspects of Safe Mode may be more relevant to display glitches (hardware acceleration) or outages as extensions, but in this case, I would look at the extensions.