When i, m going down a page he jumps upward, some body can help please
i, m using samsung notebook,
Hi banaraskhan,
Please start by contacting Samsung technical support for assistance: http://www.samsung.com/us/support/supportMain.do. Without more information on the model or your operating system and programs that are involved or when it started (or something), I can be more specific than the general page.
If you talk about all pages in all programs, then I am inclined to think that there is a problem with your keyboard or mouse (or their drivers, firmware or software). It could also be something as simple as a key stuck (like the page up key) on the keyboard which is consistently fighting your efforts in the other direction. There are many possibilities. I moved the thread of Valdez & here because this does not sound like a malware or an infection or something caused by programs to defend against infections. You might want to update all drivers and checking each key on the keyboard to make sure it is not stuck (and blow air inside also).
Try to boot mode safe mode with networking and see if the same thing happens here. Know that the answer will help rule out some causes but not necessarily identify the cause (but perhaps refine your search).
If you are talking about one specific program, then I am inclined to think that you should seek assistance from the technical support of the vendor for the program group. If it's a browser, try to download or use a different browser (IE, try Firefox, Chrome or Opera) to see if the same thing happens. Also try to launch the browser without Add-ons to see if that helps - if yes, is only a matter of finding the culprit.
When did start? Recently? I might be tempted to suggest a restoration of the system to a restore point before the problem started. However, I think it is better to learn more about the whole situation than to do more - but you might want to keep in the back of your mind as an option for later.
I hope this helps. If the above does not help, then please see the following to try to provide us with sufficient information to understand the issue well enough to help you or better know where to move or you refer to most appropriate aid: http://support.microsoft.com/kb/555375.
Thanks and good luck!
Kosh!
Tags: Windows
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