When I try to find a LAN printer "directory service is not available" error appeas in XP

My laptop computer, an IBM T43, works in a room separate from the printer. The printer, a HP Photosmart C6180, is connected by a CAT5 cable to the wireless router, a Linksys WRT54G.  When the laptop is connected to the printer with a USB cable, it finds the printer and print. When he tries to print via the wireless network, it can not find a printer. When he tries to find the printer it gives the error "the directory service is currently unavailable." Nothing seems to go beyond this error. Efforts have been made through the administrative account.

It has been my experience that it is usually easier to install HP network printers using the HP software by running the windows "Add Printer Wizard."  This is especially true for all-in-one devices like your C6100.

The icon of the printer that you have (if you have not deleted) is the installation of a direct USB connection.

If the printer is connected to a point over the network, the correct port is perhaps still.  Select the properties of the printer as before and open the Ports tab.  Is there a line for which the middle ('Description') column is "HP Standard TCP/IP Port" or "Standard TCP/IP Port"?  If so, put a check mark in the box and now you'll be able to click on the button 'Configure the Port' and get the IP address to match the one configured in the printer (192.168.1.104).  Note that checking the box for a new port as it unplug the printer from printing to the USB port.

If no "HP Standard TCP/IP Port" or "Standard TCP/IP Port" is listed, you will need to go through the installation process to get it.  Although this can be done manually (if Windows knows your printer, which is doubtful for a C6100), as I wrote above, it is much easier to do using the HP software.  See pages 12 and 21-21 of your User Guide.  You must remove the USB connection, as suggested in step 4 of the instructions if you think you might use this connection at any given time.

If you do not have the CD that came with the printer, you can download the necessary software here: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=228&lc=en&cc=us&dlc=en&sw_lang=&product=1153494#N191 the package is large enough.  It's not not clear to me if the "basic print and scan" driver package can support a network installation.  The 'Corporate' bundle only if you do not want to download the complete collection of applications.  However, again based on my experience with the HP software, you might find more easy with the "Full Feature" package installation - if you can put up with the large download.

Tags: Windows

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