When I turn the laptop it asks password. Then goes to a white screen with a flashing underscore

The only thing I can think is that windows is not present on the laptop... Its also a TOSHIBA

Hello

See if that helps you.

Do a Safe Mode system restore to before the problem started.

http://bertk.MVPs.org/html/restoresysv.html

How to access Safe Mode

http://www.bleepingcomputer.com/tutorials/how-to-start-Windows-in-safe-mode/#Vista

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If it doesn't, try a startup repair and / or a system restore using a DVD of Vista from Microsoft

Manufacturers recovery disks normally do not have Service Options; they are normally a relocation to the factory only settings option.

Here is the guide to repair Options using a Vista DVD from Microsoft.

If a friend or a work acquantance of yours has one, you can borrow and use it for repairs.

http://www.bleepingcomputer.com/tutorials/repair-Windows-with-Windows-Startup-Repair/

Table of contents

  1. Overview of Windows Vista repair options
  2. How to perform an automatic repair of Windows Vista using Startup Repair
  3. Advanced Tools Overview
  4. Conclusion

If you do not or can not borrow a Microsoft DVD there is a download of a file ISO of Vista Startup Repair available that you can put on a Bootable floppy to make the above startup repair and that the method is recommended by a large number of posters in these Forums.

Unfortunately, you have to buy it.

Here is a link to it:

http://NeoSmart.net/blog/2011/Windows-Recovery-discs-updated-reinstated/

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And if you can't fix it and having to reinstall, here is the information from Toshiba on this.

"How restore your laptop Toshiba to its state of charge software factory using system recovery"

https://www.CSD.Toshiba.com/cgi-bin/TAIS/support/JSP/bulletinDetail.jsp?soID=2737864&PF=true

See you soon.

Tags: Windows

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