When you contact support, they ask a product number. When I get it, I get a message that it is bad and again enter the product number.

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• I deleted a program by mistake and now when I try to do a system restore, I get a message that it was defective and that you cannot restore.

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  Hello

  If you have problems with the system restore, this can help you:

  1. If you are using Norton, you should disable Norton inviolable Protection before using the system restore.

  http://Service1.Symantec.com/support/sharedtech.nsf/pfdocs/2005113009323013

  2. try to use Safe Mode system restore.

  http://bertk.MVPs.org/html/restoresysv.html

  3 Malware will stop at the system restore.

  Download, install, update and scan your system with the free version of Malwarebytes AntiMalware, if necessary in Mode safe mode with networking:

  http://www.Malwarebytes.org/products/malwarebytes_free

  And here's how to go in Safe Mode options; Select safe mode with networking from the list of options:

  http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

• I can't get acrobat adobe pro pc installed - I get a message that my trial is over - I bought the product on 10/05/15 thanks

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• When I try to attach files in hotmail, I get a message that silverlight plugin crashed and error report error on plugin - container.exe. I have the latest silverlight plugin. What should do?

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• What I do when I get this message: there is not enough space left to the location of the cache... Thumbnails and previews are not generated or updated in cache on the disk.  Please leave bridge and add more disk space on the volume of the cache or change

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  Hi Ericacole

  What version of the bridge are you using and what is your OS?

  Please how much is left in your main hard drive.

  By default, the bridge cache is located at: -.

  C:\Users\Yourname\AppData\Roaming\Adobe\Bridge CC\Cache (AppData is a hidden folder)

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  Please see Troubleshooting of errors, freezes | Adobe Bridge | Windows, Mac OS

  Concerning

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• I had the teacher edition, but never received an email with the details of the product, etc. and the products are not installed (they ask for product key, etc)... What are you doing?

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  Hello

  did you purchase your product of these companies like Amazon? If Yes, this isn't a serial number, only a code with which you can request a serial number from Adobe. Please take a look at http://helpx.adobe.com/x-productkb/global/find-serial-number.html. (Start here: How did you purchase your product?)

  The next part, so I don't see at the very least, ceased to exist on my Adobe website, everything happens in the link above. I leave as an info yet, he could still fit for you. For this purpose, please click your way through your Adobe Store and find the button "get serial number". Fill in the form and after awhile, you will get the real serial number.

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• I just bought, installed and registered 6 Lightroom. When I try to launch the product I get a message that says "an internal error has occurred" - could not create the required file: admin/Users / / Library/Application Support/Adobe/Lightroom/filter

  I just bought, installed and registered 6 Lightroom. When I try to launch the product I get a message that says "an internal error has occurred" - could not create the required file: admin/Users / / Library/Application Support/Adobe/Lightroom/Filter Presets. Any ideas on how I can fix this?

  Hi Anthony,.

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  Hold down the CTRL key and click on Lightroom, click on read the information and click the permissions tab.

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  Then reopen Lightroom. You should be able to open Lightroom.

  Please let us know if it helps.

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• When you access microsoft technical support, I get a message that the article applies to windows vista and head to the support of windows xp. However, I have installed professional vista

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• I downloaded and installed LR and PS (the two CC) several months ago (deskto Win10Pro and they worked very well.)  Now I get a message 'download error.  Please contact Customer Support. "What I have to redo the whole installation (LR, PS and CC)?

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• HELP, trying to install Illustrator but get this message that I need to download "Adobe Support Advisor" when I go on the site, I see that it has been abandoned, what should I do now? got trapped in the maze of ther HELP HELP!

  HELP, trying to install Illustrator but get this message that I need to download "Adobe Support Advisor" when I go on the site, I see that it has been abandoned, what should I do now? got trapped in the labyrinth HELP HELP!

  Hi Joseeyk67276640,

  'Download Support Advisor' is a generic error, and we need to understand what is causing the problem. Most of the time, its a problem with the download was not successful or downloaded correctly. So, in this case, re-download the software and do not forget to compare the file size of the file downloaded with the file on the server.  From the following link, please download the version of Illustrator, you need: other downloads

  Allows you to check in this case as well and make sure that the download is complete, if the size of the file is correct, to the install.log file.

  Navigate in the log files in one of the following folder:

  Mac OS: / Library/Logs/Adobe/Installers /.

  C:\Program Files (x 86) \Common Files\Adobe\Installers\

  The name of the log file includes the name of the product and installation date, followed of ".". log.gz."the .gz extension indicates a compressed format.

  You can use a utility to extract the 7z or gz to unzip.

  Once unzipped, the log file is a text file, open the .log using TextEdit (Mac OS) and notebook (OS Win)

  Scroll to the bottom of the log. Look in the section - summary - for lines that begin with ERROR or FATAL and signals a failure during the installation process.

  Copy and paste this section SUMMARIZED here so that we can check for errors. Alternatively, you can analyze the logs yourself. http://helpx.Adobe.com/Creative-Suite/KB/troubleshoot-install-logs-CS5-CS5.html

  Let us know if that helps.

• When installing Lightroom 6 I asks me to enter the serial number, I get a message that we do not endorse serial number

  When during the installation of Lightroom 6 I asks me to enter the serial number, I get a message that it is impossible to endorse the serial number.

  What should I do?

  Hi Porpora60,

  I am locking this discussion, because a duplicate exists here: Lightroom6 installation code does not work.

  If you were unable to solve the problem by using the troubleshooting steps in the links provided, Ned please Contact customer via chat to confirm your correct series number.

  Best,

  Del

• get a message that firefox is outdated, but when you try to update the download is the same version on mac os

  get a message that firefox is outdated, but when you try to update the download is the same version on mac os. The version is 34.0.5. As soon as I run the brwswer, I get the update message.

  Your list of details of the system shows a user agent which has been modified by the Fast Browser Search (FBSMTWB):

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  You can remove possible user.js and numbered prefs-# .js files and rename (or delete) the file prefs.js to reset all the prefs by default, including the prefs set via user.js and pref which is no longer supported in the current version of Firefox.

  • http://KB.mozillazine.org/Preferences_not_saved
  • http://KB.mozillazine.org/Resetting_preferences

  You can use this button to go to the Firefox profile folder currently in use:

  • Help > troubleshooting information > profile directory: see file (Linux: open the directory;) Mac: View in the Finder)
  • http://KB.mozillazine.org/Profile_folder_-_Firefox