Whenever I try to open the Add/Remove Programs folder I get an exception and cannot access it?

Windows XP, SP3, IE8... Since Saturday, whenever I try to access the Add Remove Programs, I have ' exception occurred at the "C\WINDOWS\systerm32\shell21.dll,Control_RunDLLappwiz.cpl", and I can't access it to add or delete anything... (I recently reformatted the computer) abput 3 weeks ago) and everything was going well so far... using System Restore to a point where I knew it was patch work it? (this would be my last!) ... or running the scandisk on start up option can fix this?... any help would be appreciated... of course don't want to have to reformat again!... someone else asked me that maybe one of the "updates" I put in recently may have caused?

Lynxstch,

Hello and thank you for visiting the Microsoft answers community.

I've included some knowledge base articles that may help you:

Incorrectly, Add/Remove Programs tool displays installed programs

XP system restore

I have also included a 3 part of the article, but does not guarantee to this topic:

http://www.LIUtilities.com/products/wintaskspro/dlllibrary/wizcpl/

I also suggest creating backup before starting to make changes.

Good luck and I hope this helps.

Lisa
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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