Where can I climb a complaint? After 3 weeks of purchasing an iPhone 6 more seconds, he came down and they replaced it for me with one-AXLE rather than a WHOLE NEW ONE!
I brought an iPhone 6s unlocked more on Apple store, Rancho Cucamonga. After THREE weeks, it's just went down! He was off by itself right in front of my eyes, refusing all events to restart. In any case, after 5 hours on the phone with the customer service, they suggested that I sent to them since I live in Riverside and cannot make immediately. They decided to replace it and I thought everything's going well. I was dreaming. They sent a phone with a very small scratch. I figured that's not new. I contacted apple once again, they said frankly that the replacement means that they will give a reconditioned! not a brand new with the original box! They suggested I have contact the store at the Rancho where I bought the original iphone. The Director said that the only thing he can do is to replace it again, but still, it can only replace it with these little boxes of reconditioned iphones and it cannot guarantee that it is brand new. Oh my God, I spent $916 and after a month exactly, I'm done with a reconditioned iphone not a brand new!
I admit, they were all nice and responsive, however, I spent 5-6 hours with each customer phone before and after replacement service, and finally, I have a re-manufactured in a month! I am very disappointed and I don't think I can go forward to get a laptop from Apple, as expected.
One last thing, DO NOT upgrade to IOS 9.2.1! I have, moreover, went I can't save icloud since the version of the iphone replaced is IOS 9.1, and the representative did not completely save me with no updates. So I had to upgrade to this version unreliable (9.2.1) that my interpretation has comments and ppl bad manyyyy many are complaining about.
So now, I have an iphone reconditioned with this update which lets get down after a month with $916!
Thank you Apple!
I don't know where you can go to to complain about Apple's standard policy.
Moreover, there is nothing wrong with 9.2.1.
Tags: iPhone
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