Which Dell looks like this? Desperately need to talk to someone about Dell who cares

I was promised a replacement for the last 3 weeks machine. The keep telling me that there is a problem with the shipping system. Every day I am told it will be another couple of days. Help!

Too, I have recently known horrors command at Dell and their completely useless 'customer service' so I thought to share with you a few thoughts...

This forum is considered a sell-to customer forum (in other words, Dell attempt to allow users to solve problems of customer instead of having their employees to do so).  Although there are moderators who occasionally offer to help they promise nothing.  In my experience the times gave it to help they delivered nothing more than false hope while they never followed upward on their offers.  They say that they are not a "substitute" for customer service.

The forum also has rules about what can be said here, so I can't be vague in suggestions on how you can do to hopefully attract the attention of someone at Dell which may help to solve your problems.

First of all, if you paid by credit card, it is good to contact the credit card company to discuss your options. These days several credit card companies limit the number of days we can discuss a charge so it is best to act quickly.

In addition, you can google "email addresses for consumerist dell" for potential e-mail address to contact the management of Dell.

You may also submit a report to this body that works to make a business to behave better towards the consumer (they censor if validated name).

There is a consumer protection agency in your State where you can report your experience.

It is a federal agency that is responsible for protecting the trade where you can also report your story.

Sorry that the forum does not allow me to be more direct, but they have rules in place to protect themselves - who himself says a lot about their sincerity to help customers with legitimate problems if this is the best I can offer.

That said, I highly recommend the cancellation of your order and cut your losses.  There are many computers on the market what he didn't need to be abused by a company you want to buy.

Good luck.

Tags: Dell Products

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