white screen, reboot, deleted playlists...

Hi all

First question:

On my rocket 4 GB, 4 GB internal memory, recently, I notied that I unplugged the sync/charge cable (connected to my PC) an all white screen appears. I can turn the power off and turn it back on, the unit will restart and all is well. However, yesterday is the same thing I followed the same process, and now several of my playlists are gone.

Second question:

Perhaps the first problem, I plugged the unit into the sync/charge cable and pulled the top of WinAmp. However, now WinAmp is not music to internal memory. The additional memory card seems to have not been applied.

The last time a similar occurrence that happened I just formatted the device and started around. However, I am not prepared to exercise this function this time also.

Rocket is running current firmware.

Any ideas?

-Jeff

I called Sansa. I had someone who was in a hurry and was not fully listening. It seems like he was following a set of steps and should touch his appeal quota for the day number. Well, anyway...

First step: he has accompanied me through to reload the firmware. Nothing. It does still not show in WinAmp to have all the files on the internal memory.

Second stage: he wanted me to just format the device without further tests and keep saying "mm - hmm" as if to say yes every few minutes, and yet I didn't do anything. I checked to see if a reboot helped or anything else would work. Nothing. So now, to clarify, the device works properly except lack some playlists; However, WinAmp will not see the internal memory. He is clearly corrupted data. I have just added a few songs the other day. Then I suggest to abolish the last files that could cause corruption. Nope, he just said ' hmm mm... mmhummm Ok, so now us ready for the format?  What I end up with? So, I formatted the device and it solved the problem. Today's WinAmp showing without music (of course) but it won't let me add playlists to it.

This is the third time that this happens, to format the device. I can finish to sell it and get something else.

Tags: SanDisk Sansa

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    It has a bit of history history, please bear with me.

    Monday, after the computer has been awkwardly slow with no application, I thought to reinstall El Capitan to see if that would help. After the installation failed, I ran disk utility on the main partition to see what he would say. After a brief inspection, he said that it was a problem he couldn't solve, recommended making sure that my data has been backed up and clear. The Snow Leopard partition, however, seemed fine. Somewhere along the line I also gave Techtool Pro 8 a spin; It seems to indicate that most of the things associated with non-partition were very well, but found that the hard drive (in general) has failed to test temperature.

    In any case, I boot in Snow Leopard, I guess to see if the old version of disk utility would have a bit more luck (this may sound stupid, but I confess I have a lingering distrust of the latest iteration of this software). As expected, he did not progress. I even ran DiskWarrior 4, and he says that the partition was shot. Somewhere along the way, I had disassembled the main partition for a reason, and after not being able to get him back for some time (and getting only ReadOnly when she didn't come back), I myself resigned and the likelihood that the partition was shot. We ran by Best Buy and picked up a 1 TB external drive (which I never had before, as stupid as it sounds; "I guess I never realized to cheap ways they had obtained). I spend a night using carbon copy to backup my important data and when I'm done moving things on the next day morning, delete this partition. So far so good. I reinstall El Capitan without any hitch and spend a day or two, transfer of information on the 'new '. I also make sure to configure the new disk as a time Machine, get all my data saved on it.

    Things seem to be fine, and I'm starting to get back to my daily routine. However, this morning, after the connection and use it for a little while, the entire screen changes abruptly a very light grey/white color and no unresponsive. I understand that nothing is happening, stop and restart the power. The screen remains white. The slider appears, but nothing big happens else. At some point (I'm afraid I don't remember if it's on this first boot or one of the few later), a folder with a flashing question mark appears (this never appeared, however, on one or two startups). I try different things: reset PRAM (which at least brought the sound chime, who had kept silent, back), reset the SMC and boot into safe mode, a disc hard my choice with the Option key pressed, or since the Snow Leopard DVD. When he answered the optionkey down initially, it would shoot the cursor and screen as if he was going to offer me different drives, but nothing ever came, not even the external drive. After further start attempts, he stopped to show anything, even the cursor.

    I have the external drive disconnected right now. When you start the computer, a white screen comes up and then nothing else seems to happen, no matter what key combos are pressed.

    It was for some time ago, but I thought it would be useful to mention that we sometimes have blackouts here. After such an event, old computer power supply burned and had to be replaced. Since that time, however, everything seemed to work pretty well.

    I looked around, discussions and others to try to see if I could find a similar experience, but as it is I'm quite puzzled. The only thing I have not tried is opened and unplug the hard drive as suggested by an intern, to see if she might try to find other media to boot from.

    I thought I would ask here to see if he has any advice this community had to offer before doing something drastic. Thanks for reading and your review.

    If you have the original install disc provided with the computer, run Apple Hardware Test Mode Extended 2 - 3 times back to back. If errors appear when you have confirmed a significant hardware problem the computer has to go repair. The reason to run AHT in Extended Mode what is complete, but it can miss errors during the first and even the second pass.

    However my guess is have some other hardware problem and you really takes them to a CENTER in your area to be diagnosed professionally.

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