who should I contact with so that I can actually get my honored extended service plan?
First of all, I would like to begin by expressing my satisfaction with my sony notebook for the first year and a half of property, it has proved capable of anything, that I asked. Until last Thursday, I was a completely satisfied customer of sony. Let me explain why this changed... in detail.
for the last week, I tried to get my computer repaired for some questions of things... networking, computer do not close completely if given the order to do so, had a tendency these days to lock up tighter that a handbag the day before racing etc. and each agent I spoke asked me to do things, I knew based on previous research, before they even suggest that these things would not be accepted.
things that I was instructed, to include take my machine and the service ticket number, for best buy to have the machine worked, the service plan that I bought for $144 would be honored. so, like any good product owner wishing to ensure that it was done, I called the best buy closest and he said very firmly their geeksquad Department head that they and I qoute "do not that, unless the product has been purchased through best buy" end of quote.
the next day was spent trying to get to the sony support, at which point I could arrainge to a box and the mailing will be sent, label it was on Thursday, so I spent the weekend backing up my files, this issue would be seen to.
Monday... no box. I called and was told by someone at the warehouse and I still don't know how to choose support options on the menu of the phone system annoys me is transferred... that sony offers more ship in the service of service center, the option has been disabled. I was then given the second suggestion which turned out be just as worthless as the first... take my machine, packed in my own box, and the service ticket number to ups, where a prepaid label could be printed, the machine etc. so expelled... I called ups customer service, where I was told, but even once, they don't do that, that shops are privately franchise and its place in the store to honor that agreement or not.
so... I went with a $652.* * portable, supported by extended by three years $ 144,44 service plan, the latter which has been purchased in order to prevent this exact situation of the event, which are almost completely useless to me right now.
to add to the cake, this situation has become... the support phone system Sony has become about as reliable as my State Senator to move things... for example beside useless.
so, I ask, pointedly... who do I speak to either get my honor service plan... WITHOUT CLOTHING, or a refund on the package and or computer? that I be given clearly not the services I paid for and am therefore currently denied the use of my computer. I have NOT paid just under $ 800 to be treated in this way.
I respectfully request a resolution, to my satisfaction, of this issue. or a refund.
I would add that, at least that specifically asked, I haven't posted my ticket number here due to privacy concerns about the distribution of personal information. If asked, I happily provide the number by MP.
Tags: Customer Relations
Similar Questions
-
I can't believe that I'll have to ask a COMMUNITY FORUM to simply find a phone number to contact the company that I have a creative cloud membership with so that I can talk to a human being on a phone. I'm no luddite, but it is quite beyond me. Who should I call?
Phone support | Orders, returns, exchanges
http://helpx.Adobe.com/x-productkb/global/phone-support-orders.html
-
I have been informed if you have Vista Home Premium windows will give you windows 7 ultimate for free. Is this true? And who should I contact to go forward with this place.
Please see the bulletin: Windows 7 Upgrade Option Carey Frisch
-
Who should I contact to find out if the info I said are true. I received a call from a security central called SecurePC telling me my Microsoft security certificate has expired and I had to pay for another purchase from Microsoft. They made it seem so impairative that I went ahead and mde the $89 purchase. She thought, I wonder if I had been duped.
Sorry, but your suspicions are correct - you have been "bamboozled!
-
fake window 7
my University has installed a fake version of window 7 on my laptop. I think it's my responsibility to tell someone about this situation. Who should I contact?
You should probably first take over with the authorities of the University itself.
However... http://www.Microsoft.com/en-GB/howtotell/default.aspx (change location as needed)
-
I want to install Adobe 10 on a computer. I can only buy Adobe DC. Can I buy DC and decommissioning a permit to install the same version as my other users. If so who should I contact?
I contacted Adobe support. I can only downgrade 1 version back. for example DC back to XI. cannot go back to V10. Third party software does not yet support DC. They argue that the worm 8 and 9. But my test shows 10 worm works as well
-
I have a new idea called (active safety) and would be happy if I can have apple as my sponsor because the idea is new and I have a great expectations most apple applications will be part of my idea. So who can help? who should I contact at apple?
Apple does not project sponsor, but you can contact Apple directly here > http://www.apple.com/contact/
-
ab292nr: who should I contact to get my laptop repaired under warranty
The hard drive failed in my laptop after only 2 months used. The diagnostic tool gave me the default ID 6e0cg8-81r88m-mfpwlk - 60cg 03 and product ID t0d96ua #aba. It was broken for more than 5 months. Who should I contact for repair? It is under warranty.
Complete the halfway to shape to the bottom of the page here to launch a service request:
-
who should I contact about an investigation of scam on windows
Received an email allegedly * address email is removed from the privacy * requesting account information... who should I contact?
Try this link for "microsoft security".
http://TechNet.Microsoft.com/en-us/security/ff852094
Watch about 1/4 down the page, look for "I want to report security."
We can also go at the bottom of this page, search for 'contact us '...
-
Help! How can I get Adobe to stop charging me? How can I remove this program on my computer? Who should I contact for this to stop?
Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html
-
PS CS6 serial number is OK. Installation on a new computer, he asks for a previous product SN. I enter 7.0 SN then PSCS2 SN and no number is accepted. Who should I contact
I have the serial number of the previous boxed version, please check if it works for you.
Concerning
Stéphane
-
When I click on the compose window with my accidentally selection tool, it creates a mask or a form, that I can't get rid of. Undo does not work. Newbie here. What I am doing wrong? How can I avoid this? Thanking you in advance
Then you have a region of interest to market. It is one of the icons in the Middle at the bottom of the composition Panel.
-
I downloaded fbdownloader and after having done it, I noticed changes in my facebook and I'm getting random webpages popping up on the new windows. There is a link on my facebook that I can't get rid of and I uninstalled this program but seems there is persistent things that I can't get rid of. What can I do?
In fact finally found the answer here. When I downloaded the software fbdownloader, it installed other things. Something viral tube and another similar to google search engine, but not google. forget the name but once I removed and unenabled them everything was back to normal. Too bad keep what might have been a good free program that they attach themselves to the crappy stuff
-
Original title: updates
After updates on l0, 26, 2015, that I can't get facebook game double down to play it darkens. I also get kb9l5597 update and more
Contact the Facebook Support with this issue. -
Why is a progress bar under my launchpad icon that I can't get rid of
Why is-progress bar under my launchpad icon that I can't get rid of
You download an app? An update from the Mac App Store?
Maybe you are looking for
-
Portege M780 + Win10 - is it possible?
After the upgrade of my Portege M780-10R to win 10 pro or AUDIO and SCREEN TACTILE functions operate.I searched updated drivers, but there is nothing that win7 or an earlier version.Do I have a possibility to do things to work in winning 10 pro 32 bi
-
600 g MT: network driver for HP600B MT for Windows Server 2008 64 bit
I installed Windows Server 2008 on computer HP 600 g MT (product number - B5G17EA). But I'm not able to get the network (Ethernet) and graphics drivers for this OS. I even tried to download and install the drivers for Windows 7 and 8. But that did no
-
Hello, my laptop computer fan was good until today morning and I stopped at noon, and everything was ok. But when he walks in the evening, it displays the error message - the system fan does not work and countdown from 15 seconds up to what the lapto
-
DONDE PUEDO PORTABLE ROBADA REPORT
hOLA HACE UNA SEMANA THE ROBARON THE PORTABLE A MI TIO TENGO EL NUMBER OF SERIES Y EL MODELO ABRA FORMA DE REPORTARLA Y WORM if SE CAN RECOVER PARTE DE SU INFORMATION GRACIAS
-
With no CD/DVD System File Checker
I have an Asus Eee 901 Win XP family. The netbook lacks a CD/DVD drive. How can I run the System File Checker when he asks I insert the Windows XP SP3 CD? Is it possible to have the System File Checker displays the name of the file it wants to rep