Why Adobe support chat is always closed? Shameful!

Similar Questions

• Failed to retrieve the serial number, chat is always closed,

  I initially bought Photoshop many years ago and had set up account [deleted by Moderator] . What ever why it stopped working a year or two back so I created a new account that works very well since then. Now I need to recover the serial numbers of the products that I have purchased under this ID, but I have no idea of what was the password for this account. When I try to logon and select PASSWORD never receive an email to change the password for this account. I tried to use the CHAT to discuss my problem, but he has been unavailable for several days, so I hope that someone here might be able to provide a better method of contact to access my old account.

  I'd appreciate surely no help...

  Jimw89084931 you can find details on how to locate your serial numbers registered to find your serial number.  If you want direct support for find your registered serial number that our support team is available to Contact Customer Service .

  If this link does not work in your current web browser then please use a different browser, smartphone or tablet to contact our support team.

• Stuck in a loop with Adobe Acrobat chat support impossible to contact technical support?

  Is someone can you PLEASE tell me WHY I can't communicate with someone at ADOBE? I am stuck in a loop when it comes to connect by CAT.

  I had to buy a new laptop and all of a SUDDEN I am NOT able to install my full version of Acrobat X Pro that I bought in 2011. I received the message that the serial number is INVALID? I have already transferred this software once before when my last laptop has replaced the one before that AND IT WORKED VERY WELL. WTH am supposed to do? As far as I know, I AM ALLOWED to register the software on a new machine. IT IS COMPATIBLE with the operating system that I currently use. I USE THIS SOFTWARE on a daily basis. WHAT SHOULD I DO? I CAN'T FIND AN ANSWER THAT WORKS IN THIS FORUM. AND I CAN'T TALK OR CHAT WITH SUPPORT FOR ADOBE?

  DEVIL WHAT HERE?

  Hi Jessica,.

  Please visit the following link to connect with Adobe support.

  http://helpx.Adobe.com/x-productkb/global/Service1.html

  Please click on the blue button "still need help" to connect with one of the executives to get your landline number.

  Concerning

  Sukrit diallo

• Why Adobe 'recommend' webchat as a support channel... so constantly try to move to another channel (community)?

  Why Adobe 'recommend' webchat as a support channel, then once the webchat starts, say that they transfer you to another team (black hole?) and then continue to send automated, messages trying to move me to another channel? the WORST experience of webchat I ever had... always waiting for back them on the cat - any activity other than automated 'shift' messages for almost an hour now!

  Is this a normal webchat for other CC users experience or am I just bad luck?

  It is unfortunately common.

  You can try to get help both: state your problem here and contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• When can I use live chat. It is always closed

  I need to talk to someone on the live chat, but it is always closed

  UTC-8 hours

• Only the forum like Adobe don't tie me to chat live w / Adobe support.  Receipt confirmation e-mail for the download of the new Photoshop CS6.  Go to Adobe story/order details, click on the download button, download JRun Servlet error: 413 header length t

  Only the forum like Adobe don't tie me to chat live w / Adobe support.  Receipt confirmation e-mail for the download of the new Photoshop CS6.  Go to Adobe story/order details, click on the download button, download JRun Servlet error: 413 header length too large.  Is my @%$et the loan order or not?

  For Error 413 - make sure that you are connected to the website of Adobe, have cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Get help from cat with orders, refunds and exchanges (non - CC)
  http://helpx.Adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

• Why Adobe keep billing me?

  On 31 January this year, I have installed Adobe Audition CC (monthly, $29.99 per month) and Adobe Creative Cloud. I canceled the plan at the end of April, but on 29 April, she I charged again! Why? I forgot exactly the day that I canceled my plan, but it was probably before April 29. Why they still charge me? I need my money! I hope that someone can provide a good answer as soon as possible, because we approach of the end of may, and I don't want Adobe charge me AGAIN! Please, someone help me!

  This is an open forum, not Adobe support... Click below to contact Adobe staff for help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• My Lightroom update serial number 5 appearing only on the my products page. unnecessary support chat

  I bought a license of Lightroom 5 upgrade July 25.  I got a confirmation e-mail but my serial number is displayed on the order summary page after purchase.  I tried to register the serial number several times through the page of my products, but for a reason that was not appear serial number, even if the registration process present a successful result.  In addition, the Adobe products purchased in the Adobe store must be automatically registered according to the Adobe web site.  Apparently it must have failed.  I need to reinstall Lightroom 5 but the serial number still does not show up on top of the page my products.  I just spent an very frustrating of an hour with the cat 'Live' Adobe, who has done nothing but send me in circles and repeat the same canned answers over and over again.

  I am currently on hold with "hotline", but I am not optimistic because I've been waiting for 28 minutes.  The only other option support was a link on this forum, where this post.  I hope someone from Adobe can retrieve my serial number and contact me.  Otherwise, my only other option will be to contact VISA and open a support ticket.

  My comical-if-it-weren't-so-sad conversation with Adobe support:

  Hi, there are 36 customers online in front of you. We will be with you as soon as possible. Thank you for your patience.

  Hi, there are 35 client (s) online in front of you. We will be with you as soon as possible. Thank you for your patience.

  Hi, there are 31 client (s) online in front of you. We will be with you as soon as possible. Thank you for your patience.

  You are now talking to Bhagawan.

  Fanny: Hello! Welcome to the Adobe Customer Service.

  Joel: Hello

  Bhagawan: Hi Joel.

  Joel: I have to reinstall Lightroom 5 but my serial number is not displayed remotely in my products and Services on the Web site

  Joel: I bought a Lightroom 5 upgrade in July

  Fanny: I'll be happy to check and help you with this question.

  Joel: For some reason any registration of the product does not appear under my account. I have my VISA transaction info if it helps you to find my purchase.

  Joel: thank you

  Fanny: I'll be right with you.

  Joel: Okay

  Bhagawan: Okay.

  Bhagawan: Can I know the e-mail address, please?

  Joel: *.

  Fanny: thank you.

  Bhagawan: Let me check on that.

  Stephanie: For security reasons, could verify your full name and address of billing on your account please?

  Joel: ensure that:

  Joel: Joel *.

  Joel: *.

  Fanny: Thank you Joel.

  Joel: Joel, I see that your serial number is registered under your adobe account, please sign out and sign in your adobe account click on my products and service information to retrieve the serial number.

  Joel: I see that Lightroom 4... No Lightroom 5.

  Joel: But I'll try

  Joel: Give me a sec

  Bhagawan: sure.

  Joel: Nope... still shows that Lightroom 4

  Joel: Products in use Version registration platform when Lightroom 4 Mul October 4, 2012 to register new products

  Bhagawan: Okay.

  Joel: Don't know why it is not show my driver's license, upgraded to Lightroom 5

  Bhagawan: Please give me a minute or two.

  Joel: Okay

  Bhagawan: sure.

  Fanny: Thank you to stay online.

  Joel: np

  Joel: Joel, in this case, I put you this cat to our team in order to check and help you with the serial number.

  Joel: Okay

  Bhagawan: Please stay on the line.

  Joel: Okay

  Please wait while I transfer the chat to the appropriate group.

  You are now chatting with Naveen R.

  Native r: sorry for the wait. Please stay online.

  Native r: Hello! Welcome to the Adobe Customer Service.

  Joel: Okay

  Joel: Hello

  Native r: Hi Joel.

  Native r: I understand that you are unable to locate the serial number.

  Joel: I bought Lightroom 5 on July 25, 2013, as an upgrade for Lightroom 4. I need to reinstall Lightroom 5, but my serial number does not appear in the page products and services.

  Joel: I looked through my e-mail receipts and could not find an order confirmation (or whatever it is Adobe on my recent purchase.) After purchasing the upgrade, the serial number is displayed and I thought that I had recorded using Adobe account portal

  Joel: Apparently, it did not work. I have my VISA if necessary transaction information.

  Native r: thanks for the information.

  R: Naveen, I'll be happy to check and help you with that.

  Joel: thank you

  Joel: As I said to the agent, when I entered my products on the portal of Adobe, I can see my Lightroom 4 info, but the Lightroom 5 upgrade info is not there.

  Joel: a = go

  Joel: sry

  Native r: thank you for waiting. A moment please.

  Joel: Okay

  Naveen a: I'll be right with you.

  Native r: sorry for the wait. Please stay online.

  Joel: Okay

  Native r: thank you for waiting. A moment please.

  Native r: sorry for the wait. Please stay online.

  Joel: It will take a lot more time?

  R: Naveen let me check on that.

  Joel: Are you living?

  Native r: I'm sorry due to the error of the application that I'm unable to check on that.

  Joel: Can I please get a phone number to call? My only other choice would be to open a claim with VISA for fraud since Adobe seems unwilling to help in this matter

  Native r: I'll give you the steps to find the serial number on your Adobe account.

  Joel: I already know how to look for a serial number. The problem is that it does not appear in the Adobe account portal.

  A: Naveen please log in under another browser.

  Joel: Ever tried. Used IE then Chrome

  Native r: remove the cookies your browser update.

  Joel: Same problem

  Joel: Please provide me with a number to call

  Native r * one time that you sign in to the Adobe account, click on "My products" under the "my products and services.

  Naveen a: *, You can locate the serial number that you have saved.

  Joel: I already have.

  Joel: It is NOT listed

  Joel: which I said in the last 40 minutes +.

  R: Naveen can I know the address of e-mail that you connected to Adobe account?

  Joel: *.

  R: Naveen thanks.

  Joel:...

  Native r: thank you for waiting. A moment please.

  Native r: I see that your serial number is registered under your account.

  Joel: Lightroom 5

  Native r: I will give you the serial number by email after the end of that conversation.

  Joel: Okay, but please make sure that this isn't Lightroom 4 but my serial number Lightroom 5

  Native r: Yes. Due to a technical error, you are unable to locate him.

  Joel: ok please send serial number

  Naveen a: sure.

  A: Naveen is another thing I can help you?

  Joel: No.

  From left to right: you're welcome.

  Native r: please contact Adobe. We are available 7 days a week, 24 hours a day. Good bye!

  This chat session is over.
  Please contact Adobe.

  OK, I was able to recover my previous system image and fortunately it seems that you can get the serial number of the help-> System Info.  I tried to save the serial number again through my products page and while he said that the registration was successful, we'll see.  At least I should be able to install LR5 on my new machine now.

  Edit:  I also just found out that the serial number is listed under my orders, but not under my products.  Weird.  In my defense, I never thought to check the history of my order because I never received a confirmation email and the order has not been listed after purchase even as late as mid-August (when I checked last.)  Very strange but it's all good now.

  Edit #2: OK now I feel stupid.  I just got an email from Naveen with a real support AND if the correct serial number.  So, I was wrong.  Live Chat process still feel incredibly long with a few responses apparently canned / automated, but, in fairness, he did get back to me.  Thank God I washed my feet today...

• Hi is that support chat is 24\7?

  Hi is that support chat is 24\7?

  Hello

  Yes, the chat is open 24/7.

  Please see below and visit https://helpx.adobe.com/contact.html

  

• Why Adobe can't get out the desktop versions of their software on the iPad Pro? [was: failed to get the 'real' work]

  Help! I have a session of really expensive iPad 128 GB Pro in front of me, but you guys have not released a full version of your Creative Suite like Photoshop and Illustrator applications. So, I can't do anything more drawing freehand with a pencil of Apple, surf the web, write emails, play games, etc.

  Your companion apps are great and all. But I want to do my work ON the iPad. I don't want to have to deal with the concern to understand what can be done on the iPad, and what I can do this only on Mac because I deal with the companion applications.

  You are geniuses. So are the guys at Apple. You both have had a long-standing relationship since the time that I first played with Photoshop in black and white on my Fat Mac (512 k). Why Adobe (and other software publishers, for that matter) cannot release their software on the iPad Pro versions of office?

  I know, I know. Experts say: ' just go buy a darn Mac already! But, look. That's life. People want to use the computing device they want to use. I mean, it's not as if Apple did not promote the iPad Pro as a desktop machine class. And, it's not like Adobe and Apple released were not closely related to decacdes...

  If you build it, they will come. Apple built the iPad Pro. People came and bought. A lot of them, actually. And, if you search the internet for it, you'll find a slew of messages and articles where people are clamboring for serious on the iPad Pro tools so that the promise of Apple class office can be achieved.

  Now, it's your turn, Adobe. Lead the charge! You have the resources. Build it now for we, the faithful, we move.

  p.s. Thanks for making of amazing tools that have helped feed me and put a roof over my head for decades, now. A lot of love.

  p.p.s. thank you for leting leads me.

  Hello

  Short story. An 'iPad Pro"have not enough power to run Adobe software as similar to the desktop computer.

  That said, some "desktop computer" not all have the ability to run software from Adobes 100% of their potential.

  You must "wind" in the Apple forums.

  Stone

• If I update to OS El Capitan my Adobe CS4 work / will always be compatible?

  If I update to OS El Capitan my Adobe CS4 work / will always be compatible?

  Good question! I want to encourage you to ask even though I have no answer for you. I'm trying to find our something related. I have CS5 Master Collection for Mac and want to know what Mac computer and OS X version to buy it to support my CS5 programs effectively. If you use a Mac, it would be very encouraging for me to hear that you are able to use CS4, especially if you have a recent version of OS X. I would be very interested to know the kind of computer you have, what version of OS X you are using, what programs are included in your package of CS4, and how well the system and the OS X version work with CS4. If you want to reply, please go to my question on this link: https://forums.adobe.com/message/8706596#8706596

  Thank you! Best wishes to get an answer that helps you!

• I have 6 autonomous Lightroom which was transfomed by a technician of Adobe support in LR - CC.

  I hope this is the right place to ask this kind of question, and my apologies if not.  I'm old, very good to use programs, but not a lot of good on the technical stuff.

  I have 6 autonomous Lightroom that has been transformed by a technician of Adobe support in LR - CC.  He spent two hours last night on Live Chat to solve a problem installing with PSE 14 in which technology had control of my system for about an hour +.

  While working to sort the problem PSE, I saw several relating to LRoomCC guests.  This interview with technician and repeatedly told him that I didn't have CC (I have the Live Chat transcript).  I have the standalone version of Lightroom6.  (This started me, 'OK, I noticed that the involved PSE14 the cloud installation somehow.  I the stand-alone versions of PSE and Lightroom6 and do not want to use versions of cloud still"Tech," has nothing to do with your computer or you won't pay anyhing for this... it's just that there some files than hleps to solve problems in some computers or scenario0s.

  There were then several constituencies (no) update LR - CC, but it seems that installed CC - "I would like to uninstall CC"; "let it first day"; "You won't be (losing independent LR6).  Well, I've lost (as well as my password manager application that was somehow cleared along the way).  OK, I used the CC, but that won't last long when it is noticed that I am not a Subscriber.

  It seems that Live Chat is currently unavailable, so any suggestions please as to what I could do now?  I just want LR6 autonomous return, preferably without having to reinstall in case I suffer similar problems as with the PSE 14 install.

  If it's relevant, I'm running 64-bit Win 7 Home Premium, SP1, full update the

  Intel (r) Core 17-2600 processor 3.40 GHz 3.80 GHz ©

  RAM: 8.00 GB

  SSD for programs; 2 internal hard drives (with lots of free space). BAK and storage of external hard drives.

  Thank you

  Phil.

  Hi, Jim,.

  With the help of the menu drop down it says "about Photoshop Lightroom CC.  The window that opens by clicking on that is directed LRCC.  The list also shows v.2015.3 Camera Raw 9.3.  At the opening, the program top left he said Lr Adobe Lightroom CC and in the develop module adjustment brushes include 'Dehaze '.  Also, the news I watch re data settings etc shows things that I've never seen elsewhere, for example 'Pattern' (I use LR since v2.0).

• HI again, sorry to bother you it is imposible to contact adobe support? because I try to correct the situation, trying to find how to contact with someone in adobe cia. and I think that is imposible. Is ridiculus, I buy almost a week ago membership f

  HI again, sorry to bother you

  It's imposible contact adobe support? because I try to correct the situation, trying to find how to contact with someone in adobe cia. and I think that is imposible.

  Is ridiculus, I buy almost a week ago the plan subscription for all products and is imposible to work... because is always the same message, probe my period is late, you can buy... ??? and when I go to buy, at the end of the message is always the same. you have the subscription, not no need to buy... one circulates is imposible to broke?

  Thanks in advance, because I can't work and you know :-(I need and I don't know what more I can do.

  JOse

  Hello

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• What is the adobe support email address?

  I can't find an email address on the website of adobe just chat with an agent from another country and forums support.

  Ready to explode! Nothing a forum can help with other that provide an address email, so please don't ask.

  There is no email address for support.  If you have a current product (CC) use the chat/phone option.

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

  If you stay inflexible to try the chat/phone, your last resort is likely to be explaining your problem here to see if anyone can help.  There are some Adobe employees who visit from time to time, you may find help in this aspect if you don't think that the people of Adobe can help in your situation.

• How can I contact support chat?

  Hello

  I have a few questions of pricing, and I have seen similar topics here already where the plaintiff was told to contact the after-sales service. But it seems that I am not able to do this. All the links I see takes me to a page saying "need help?" Start here get assistance. ». I then fill I have a question about and are suggested to contact the Support Chat, which is available 24/7. But what now? There is no option "start the conversation" or anything like that. The only thing that is clickable is "What are my options" which sends me to an overview of the ways to contact support. I then click on "Ready to contact support?" and I am sent once again, return to the previous page in an infinite loop.

  I'm doing something wrong?

  

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If he continues to not try to use a different browser.

  https://helpx.Adobe.com/contact.html?step=ZNA_account-payment-orders_stillNeedHelp

  Please check if that helps. I'm sorry I think for sales, we can call only.

  Concerning

  Stéphane