Failed to retrieve the serial number, chat is always closed,

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• Failed to retrieve the serial number CC

  Hi, click on get serial number, no information appears. No product name, no product, no platform version.

  I have received the summary with the serial number for Mac and Win two months ago, send me to AdobeCC dealer.

  Another problem: the previous license is over, and you try to use the new serials (using the same ID and pass) the message tell that are not correct

  Thank you

  Hello Cesare,

  CC Adobe requires no serial number for activation.

  In the case where you are be prompted to enter a serial number, please check the help below document:

  Creative Cloud applications ask for serial number

  If any other issue comes up, please let us know.

  Kind regards

  Sheena

• How to retrieve the serial number once installed?

  Hi, I bought the CS6 on March 2013 and installed in my mac. I just bought a new mac and would like to pass the program on my new computer. The problem is I lost the installation CD. Can I download the Adobe programs, but the serial number was written on the CD. How can I find the serial number once the program has been installed? I not save the program I thought that it was not necessary... OMG... can anyone help?

  Thank you!

  With a Mac, there are currently no available software to extract the serial number of the installation.  You will need to contact Adobe Support chat for help to retrieve your serial number.

  To the link below, click on the still need help? the option in the blue box below and choose the option to chat...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Serial number and activation support (non - CC) chat
  https://helpx.Adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_lice nsing-activation_stillNeedHelp

• Impossible to retrieve the serial number (no invoice number of digital river useless for the adobe customer service) - how can this be resolved

  I bought PS CS5 of adobe business store 3 years ago - the serial number does not show under my account

  Contact customer via chat and they can't help me because the invoice from the adobe site is provided by digital river and they are unable to track the purchase - they need to order number that is not on the invoice

  I don't understand how adobe can not keep a purchase according to the invoice is provided on their own Web site

  The site gave me a hotline number that has a message recorded for products CS saying Adobe does not offer telephone support for products cs - go to site

  A bit frustrating - the reception in Sydney adobe phone number even goes to a messaging speech just as the number of licenses in volume on the invoice

  Anyone at adobe can really help? -even find one at the end of a phone would be a good thing.

  Thanks in advance

  Simon

  Hi Simon

  Volume licensing and their serial numbers can be retrieved from the Web Site licenses (LWS) - see site licenses Adobe | Serial numbers | Orders | Accounts

  Thank you

  Bev

• Failed to read the serial number or of SNIDS on label Aspire 5100.

  Hello

  I use the search function but did not find a question quite like this - little surprising?

  A family member gave me a laptop Aspire 5100 that no power, fear of the system board.  Not seem to receive a wave of newer computers with bad cards system.  The label on the back of the laptop with the number of series & NSID is faded & I can't do all the numbers.

  Since I will very probably be pulling apart anyway is everywhere, maybe inside, where the serial number or the SNID could be printed?

  The manual lists this laptop to use ATI Radeon® Xpress 1100 or Xpress1200 chipset - I can't tell the difference between the two.  All system boards for sale seem to only list Xpress 1100 chipset that will probably work but a little clarification on Xpress 1100 vs 1200 would be nice.

  Thank you

  Can try it analyzes, you'd be surprised to know that can capture even a little expensive HP scanner/printer.

• Failed to register the serial number for my Adobe Photoshop CS6 ID

  I have a copy of Photoshop CS6 extended, that I installed it on a desktop and a laptop about 3 years ago.  I am trying to replace the old laptop with a new one.  I deactivated and removed the old laptop of Photoshop and installed successfully on the new.  It is approved and works now.

  However, I seem to not be able to save to my Adobe ID this copy of Photoshop was purchased boxed with distribution medium of DVD, without going through the download of Adobe, shaped so I have no purchase or download history associated with my identification code Adobe section "Registered products" web site says "you have not saved products.  But when I try to use 'Save an older product', it rejects my serial number as invalid (with or without a hyphen).  I get the message "Please enter a valid serial number.

  Now, I just use this serial number to install Photoshop on the new machine.  It must be valid; the installer must have checked before proceeding with the installation.  The installer asked me to connect to my Adobe ID, and her newly installed Photoshop has already activated the first time I ran it, then Setup must have also selected using my identification code Activation Adobe should not have the effect side to record the serial number of my Adobe ID?  Besides, shouldn't it have saved buying 3 years ago when I first installed it on both original machines?

  In any case, it seems that I can't register this serial number manually, nor is it automatically register during installation and authorization.  So how * can * register the SN for my Adobe ID?

  -Dave

  Update: problem solved.

  Sheena from Adobe raised the issue in question.  The Adobe ID of a member of the purchasing management of my business, which of course also managed buying and registered this copy had already been registered.  So I do not need to save it and cannot in any way.

  A suggestion to Adobe web site developers: If someone tries to enter a serial number that is already registered to someone else, the error message should say something like "this serial number is already registered.  What he says now is "Please enter a valid serial number" without explaining why the existing number is not valid, and it is easy to interpret this message saying that the serial number is not a good Photoshop serial number at all.  That's why I thought it was a problem to end Adobe rather than looking for someone within the organization who had already registered.

  (Yes, it would have also been nice if company internal communication told me who managed the purchase, and that they had already recorded this serial number.  But everyone is busy, and I do not have this information, then all I had to work with, it was the (confusing) error message).

  -Dave

• How to retrieve the serial number lost? I bought the students and teachers edition but have long since lost the code. Need help!

  I have had my phone for about three years and bought Adobe Photoshop at the same time. This is the edition student and teacher since he was the only one available at this time. Last year laptop has stopped working due to problems with the motherboard so I sent it to make it fixed. It's fixed now and all my other programs on my computer are still there and work properly. The memory on my computer is fine and has not been affected, but Photoshop has stopped working. For a minute when I got my computer back from repair, it was working normally. Then after a day it started asking for my serial number or to continue to use my 30 day free trial. I have long lost my serial number and do not want the buyback program, but I need to use it. What I do and how do I find my serial number?  Please help and thanks in advance!

  Find the serial number of your Adobe product quickly

• Failed to validate the serial number Adobe Premiere elements 13.

  I downloaded and I bought Adobe first 13 items for my windows 10 machine (it was a windows machine 7 last month but I've updated). I installed it and ran through the trial about 2-3 weeks ago and have tried to validate my serial number since then.

  I would get the error message that it wouldn't connect online several times and it would bring me to a set of instructions online. I tried to locate and delete the hosts with nothing doesn't. I am at a loss of what to do next.

  Did Hosts file contains entries from Adobe?

• How to retrieve the serial number if the HARD drive crashed

  I got Adobe creative suite web premium 5 & Acrobat 9 pro, but a promotion of students and teachers in 2010 when I bought my Macbook pro (mid-2010).  My hard drive just crashed, and I can't do something for something with it.

  I replaced the HARD drive.

  How can I recover my no serial for Adobe creative suite web premium 5 and Acrobat 9 pro, so that I can install it on the laptop even after replacing the HARD drive?

  Please help me

  Hello

  Please check the help below document:

  Quickly find your serial number

  In the case of the volume license product, please visit: site Web of Adobe License | Serial numbers | Orders | Accounts

  Kind regards

  Sheena

• Failed to retrieve my serial number, Adobe Muse CC

  Last night I bought a license a month pour Adobe Muse CC, on Mac. Unfortunately, I did not receive email with a serial number.
  It is impossible to find my serial number, even after you search anywhere where help support told me to look for.
  Is what I would have missed a step?

  Thank you

  Morgane.

  Hello

  If you purchase the subscription to Muse you need not a serial number to start. Please follow the steps below to install it.

  1. please install ""Creative cloud Application " from the link below"

  https://creative.Adobe.com/products/creative-cloud

  ' 2 once installed please run and install Muse of " ""Apps" tab.

  3 once installed launch it and you will be all set.

  Concerning

  Vivek

• I paid for creative cloud and I I have´t received the serial number. IM always working with the trial version

  I NEED HELP FROM ADOBE. 23 days waiting and still out of work.

  Thank you.

  Hi Mary,

  With Creative Cloud membership a serial number is required for activation.

  I would ask you to please follow the steps mentioned and let us know if problems.

  Kind regards

  Hervé Khare

• Request to retrieve the serial number of Labview 8.5.1

  Salvation OR,.

  Recently, my laptop has ventilation due to the material error,

  at the moment I would install the software Labview in my new laptop computer.

  I noticed that the labview license can in fact be used for 3 PCs (not simultaneously)

  Yes, is there anywhere I can get the labview series/license number so that I can install on my new laptop?

  FYI, the portable ventilation totally cannot be power up at all.

  kindly guide me.

  previous info from laptop:

  LabVIEW 8.5.1

  Windows XP operating system

  Contact your local office of NOR. They would have a record of your serial numbers.

• recover the serial number on LWS?

  Failed to retrieve my serial number

  Hitoonb763800

  My apologies for the late reply.

  You will not be able to sign licenses Web site if you are not added as a contact.

  For the information on the same, please visit the link below:

  Adobe licensing Web site. Serial numbers, orders and accounts

  Let me know if you still need help.

  Thank you

  Supriya

• Try reinstalling the serial number incorrect cs6 master collection

  I recently got a new computer and try to activate the CS6 Master Collection.  He said that my serial number is not valid.  I adapted the serial number to one on my adobe account.  I called customer service and they told me that I had to do a chat session to solve the problem.  Well, that I can't join the cat to save my life.  I'm really frustrated that there is no better customer service in order to use the software I paid for.  Anyone have any suggestions?  BTW, I have access to my old computer.  TIA

  Hello

  Please see: -.

  Error "serial number is not valid for this product". Creative Suite
  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-valid-product.html

  Error failed to validate the serial number | CS6
  http://helpx.Adobe.com/Creative-Suite/KB/unable-validate-serial-number-CCM.html

• Impossible to validate the serial number

  I bought a version student Lightroom 4 my laptop a few years back. I just got a new computer and I need to move my Lightroom on it, and when I try to put my serial number it comes up with "we are unable to validate this serial number for Adobe Photoshop Lightroom. Please contact Customer Support. »

  I spoke with a member of the service and they told me that I had this post in a forum, because they couldn't do anything. I am a professional photographer and I really need my Lightroom that as soon as possible so that any help is appreciated! Thank you!

  Error failed to validate the serial number | CS6

  http://helpx.Adobe.com/Creative-Suite/KB/unable-validate-serial-number-CCM.html

  Find the serial number of your Adobe product quickly

  Older software and newer operating systems tend to be less pleasant these days.  Professional or not you should consider upgrading to the latest version of the software to go with the upgrade, you have done for the material.  Digital photography of software | Free download Adobe Photoshop Lightroom CC trial