Why can I not get my apple id/icloud to activate on my phone or my mac through messages and facetime?

I have my icloud signed into my phone and my macbook pro, but when I try to access my messages/facetime with my apple icloud id / it refuses to let me. It happens with a phrase that says "an error occurred during activation, try again." I have tried this several times now and always get the same thing. Thus, all o fmy software are up to date. Can't I not connect on my phone and a mac, but not my icloud account back up my phone. I can only back it up to my macbook. How can I solve this problem?

See if that helps - If you get an error when you try to activate FaceTime - Apple Support or iMessage

Tags: iCloud

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