Why can not I chat, or by email to adobe?

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  Want to re - install elements 8 on the new computer, the serial number, but can not find the download button on the adobe Web site to do so.

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  HEY THANKS GUYS, BUT SURPRISINGLY I FIXED IT. Even more amazing that I'm a total dinosaur IT. It turned out for some reason known to herself TB trying to reach the wrong file to one e-mail that has already sent and received, (b) was on my hard drive, I had moved the file to a different location, but it was some time after the message had been sent.
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  I put t know why you can not connect to the internet, but we need to study a little.
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  I need my coupons!