Why can't I just cancel my account creative cloud
Hello
Why I can't cancel my account and stop the payment of my creative cloud to Adobe account.
I looked in the instructions that Adobe gives you and nothing works properly.
I don't have any possibility to cancel or change your plan.
Please help me.
Hi Shai,
In case you cannot cancel it online you can contact support for this issue through https://helpx.adobe.com/support.html#/top_products .
Concerning
Stéphane
Tags: Adobe
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The following link may help you cancel the composition creative cloud: cancel your creative cloud membership
Try to cancel the subscription by using any other browser, apart from the one you already use.
Also try to reset the settings of the browser and delete the cookies before you try to cancel the subscription online
If you are still not able to do the same please contact support: contact customer service
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https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
https://forums.Adobe.com/thread/1703848
Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...
Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache. If it fails try using another browser.800-833-6687 (the only one from 05:00 - 19:00 PST, Monday to Friday day US).
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Cloud Plans https://creative.adobe.com/plans
-Subscription conditions https://www.adobe.com/misc/subscription_terms.html
-Purchase of FAQ https://forums.adobe.com/thread/1926340
This is an open forum, not Adobe support... Click below to contact Adobe staff for help
While the forums are open 24/7 you can't contact Adobe support at any time
Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
Don't forget to stay signed with your Adobe ID before accessing the link below
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* Be sure to stay connected with your Adobe ID before accessing the link above *.
You can also check the help below document:
https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
Please go through the Adobe - General conditions of subscription as well.
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