Why can't I sign into my account from Microsoft?

Why can't I sign into my account from Microsoft. I tried to use my old account, but it did not work. Then I made a new and it still does not work. I can't download apps and frustration can somebody help me please!

Original title: windows mobile 8 x

Hello Adrian,.

Thanks for posting your query in Microsoft Community.

I understand that you can not connect to your Microsoft Account on your device. The question can be better helped if you let us know what is the exact error message when you enter your credentials to log on to the account.

If you are unable to add the Microsoft Account during the initial installation of the unit, I suggest you to try the steps in the following article.

Cannot add the Microsoft account during the initial installation of Windows Phone 8

See also articles to help you identify you using a Microsoft Account:

Sign in with a Microsoft account

Change an account Microsoft FAQ

Hope this information is useful. Let us know if you need more help, we will be happy to help you.

Tags: Windows

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