I can't log out of my account from microsoft on my windows phone without resetting the phone

My microsoft email account (live.com) is somehow on my moms phone windows. It will not change the email address (I can't access is no longer) he asks just the password and I have no idea what it was. We do not want to reset the phone and lose all its information, please help!

Hi Laurent,.

What is the model number of the Windows Phone?

What version of Windows is installed on the phone?

I suggest you to refer to the links and check if it helps.

https://support.Microsoft.com/en-us/KB/2432933

http://www.windowsphone.com/en-in/how-to/wp8/email-and-calendar/set-up-or-delete-an-email-account

Thank you.

Tags: Windows

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