Why does my update of the adobe cc start?

Why my adobe cc will be not updated?  There is no response.

Hi Sheena: My problem has been resolved.  I had to uninstall Adobe CC, then reinstall.  It works beautifully.

Thanks for your concern!

Bob

Tags: Adobe

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  • Why does this update install on my pc update kb2481109 (error 0xe0000102)

    original title: why does this update install on my pc update kb2481109

    This update is not installed here is the log

    [KB2481109.log]
    1.437: ================================================================================
    1.437: 23/11/2011 03:08:28.515 (local)
    1.437: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
    1.437: impossible to activate SE_SHUTDOWN_PRIVILEGE
    1.437: hotfix started with following command line: - q - z - er /ParentInfo:a5f2d98eab6650498ab226880249c7bc
    1.437: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    1.453: C:\WINDOWS\system32\mstscax.dll is present
    1.453: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    1,468: C:\WINDOWS\system32\mstscax.dll FileVersion is less than 6.0.6001.0
    1,468: Condition in Test.RDCInstallBlock.Section failed with the fist
    1,468: Check condition for line 2 of prerequisite returned FALSE
    1,468: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,468: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1.484: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1.484: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1.484: Update.exe extended error code = 0xf0f4
    2.906: ================================================================================
    2.922: 23/11/2011 05:00:35.562 (local)
    2.922: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
    2.922: impossible to activate SE_SHUTDOWN_PRIVILEGE
    2.922: hotfix started with following command line: - q - z - er /ParentInfo:e30d8b1c0c938c458cfd16686265f8a8
    2.938: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    2,953: C:\WINDOWS\system32\mstscax.dll is present
    2,953: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    2,953: C:\WINDOWS\system32\mstscax.dll FileVersion is less than 6.0.6001.0
    2,953: Condition in Test.RDCInstallBlock.Section failed with the fist
    2,953: Check condition for line 2 of prerequisite returned FALSE
    2,953: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    2,953: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    2,953: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    2,953: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    2,953: Update.exe extended error code = 0xf0f4
    2.313: ================================================================================
    2.328: 23/11/2011 08:54:57.125 (local)
    2.328: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
    2.328: impossible to activate SE_SHUTDOWN_PRIVILEGE
    2.328: hotfix started with following command line: - q - z - er /ParentInfo:ba24e0c9ca7d2f4989d1ea27838f0f30
    2,344: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    2,360: C:\WINDOWS\system32\mstscax.dll is present
    2,360: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    2,375: C:\WINDOWS\system32\mstscax.dll FileVersion is less than 6.0.6001.0
    2,375: Condition in Test.RDCInstallBlock.Section failed with the fist
    2,375: Check condition for line 2 of prerequisite returned FALSE
    2.391: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    2.391: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    2.391: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    2.391: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    2.391: Update.exe extended error code = 0xf0f4
    1.000: ================================================================================
    1,000: 24/11/2011 08:06:12.531 (local)
    1.000: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
    1,000: impossible to activate SE_SHUTDOWN_PRIVILEGE
    1,000: hotfix started with following command line: - q - z - er /ParentInfo:423711f3a8589046b2b956da6857f6a3
    1.000: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    1,015: C:\WINDOWS\system32\mstscax.dll is present
    1,015: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    1,015: C:\WINDOWS\system32\mstscax.dll FileVersion is less than 6.0.6001.0
    1,015: condition in Test.RDCInstallBlock.Section failed with the fist
    1,015: Check condition for line 2 of prerequisite returned FALSE
    1015: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,015: KB2481109 Setup has encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1015: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,015: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1,015: Update.exe extended error code = 0xf0f4
    3.110: ================================================================================
    3.125: 24/11/2011 15:34:35.781 (local)
    3.125: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
    3.125: impossible to activate SE_SHUTDOWN_PRIVILEGE
    3.125: hotfix started with following command line: - q - z - er /ParentInfo:fa064898373e5e4c9186b09751b92ad9
    3.125: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    3.141: C:\WINDOWS\system32\mstscax.dll is present
    3.141: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    3.157: C:\WINDOWS\system32\mstscax.dll FileVersion is less than 6.0.6001.0
    3.157: condition in Test.RDCInstallBlock.Section failed with the fist
    3.157: Check condition for line 2 of prerequisite returned FALSE
    3.157: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    3.157: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    3.157: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    3.157: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    3.157: Update.exe extended error code = 0xf0f4
    2.594: ================================================================================
    2.610: 26/11/2011 02:16:57.437 (local)
    2.610: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
    2.610: impossible to activate SE_SHUTDOWN_PRIVILEGE
    2,625: hotfix started with following command line: - q - z - er /ParentInfo:5f6ec7260ac4564dbc27fb22f13179ad
    2,625: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    2.641: C:\WINDOWS\system32\mstscax.dll is present
    2.641: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    2.641: C:\WINDOWS\system32\mstscax.dll FileVersion is less than 6.0.6001.0
    2.641: condition in Test.RDCInstallBlock.Section failed with the fist
    2.641: Check condition for line 2 of prerequisite returned FALSE
    2.641: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    2.641: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    2.656: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    2.656: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    2.656: Update.exe extended error code = 0xf0f4
    2.531: ================================================================================
    2.546: 26/11/2011 03:00:19.109 (local)
    2.546: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
    2.546: impossible to activate SE_SHUTDOWN_PRIVILEGE
    2.546: hotfix started with following command line: - q - z - er /ParentInfo:457b797da93b154cb51e30b1fb644229
    2,578: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    2,578: C:\WINDOWS\system32\mstscax.dll is present
    2,578: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    2,578: C:\WINDOWS\system32\mstscax.dll FileVersion is less than 6.0.6001.0
    2,578: Condition in Test.RDCInstallBlock.Section failed with the fist
    2,578: Check condition for line 2 of prerequisite returned FALSE
    2.593: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    2.593: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    2.593: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    2.593: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    2.593: Update.exe extended error code = 0xf0f4
    1.062: ================================================================================
    1.062: 26/11/2011 03:23:15.000 (local)
    1.062: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
    1.062: impossible to activate SE_SHUTDOWN_PRIVILEGE
    1.062: hotfix started with following command line: - q - z - er /ParentInfo:5a221d8a2fa3d44f8a3f4dd153b05faf
    1.062: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    1.078: C:\WINDOWS\system32\mstscax.dll is present
    1.078: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    1.078: C:\WINDOWS\system32\mstscax.dll FileVersion is less than 6.0.6001.0
    1.078: condition in Test.RDCInstallBlock.Section failed with the fist
    1.078: Check condition for line 2 of prerequisite returned FALSE
    1.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1.078: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1.078: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1.078: Update.exe extended error code = 0xf0f4
    2.515: ================================================================================
    2.515: 04/12/2011 07:27:35.234 (local)
    2.515: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
    2.515: impossible to activate SE_SHUTDOWN_PRIVILEGE
    2.531: hotfix started with following command line: - q - z - er /ParentInfo:9d87f9a42da3c64598972d652f3ced5f
    2.547: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    2.562: C:\WINDOWS\system32\mstscax.dll is present
    2.562: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    2.562: C:\WINDOWS\system32\mstscax.dll FileVersion is less than 6.0.6001.0
    2.562: condition in Test.RDCInstallBlock.Section failed with the fist
    2.562: Check condition for line 2 of prerequisite returned FALSE
    2.562: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    2.562: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    2.562: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    2.562: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    2.562: Update.exe extended error code = 0xf0f4
    2.547: ================================================================================
    2.563: 04/12/2011 07:50:37.765 (local)
    2.563: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
    2.563: impossible to activate SE_SHUTDOWN_PRIVILEGE
    2.563: hotfix started with following command line: - q - z - er /ParentInfo:a9f57dd1c70c3c49a098526b7e87f015
    2.563: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    2,578: C:\WINDOWS\system32\mstscax.dll is present
    2,578: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    2,578: C:\WINDOWS\system32\mstscax.dll FileVersion is less than 6.0.6001.0
    2,578: Condition in Test.RDCInstallBlock.Section failed with the fist
    2,578: Check condition for line 2 of prerequisite returned FALSE
    2,578: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    2,578: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    2,594: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    2,594: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    2,594: Update.exe extended error code = 0xf0f4
    0.969: ================================================================================
    0,969: 04/12/2011 07:51:48.312 (local)
    0,969: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
    0,969: impossible to activate SE_SHUTDOWN_PRIVILEGE
    0,984: hotfix started with following command line: - q - z - er /ParentInfo:b56700ab2a109c40b452b283c9f619ce
    0,984: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    0,984: C:\WINDOWS\system32\mstscax.dll is present
    0,984: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    0,984: C:\WINDOWS\system32\mstscax.dll FileVersion is less than 6.0.6001.0
    0,984: condition in Test.RDCInstallBlock.Section failed with the fist
    0,984: Check condition for line 2 of prerequisite returned FALSE
    1.000: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,000: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1.000: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,000: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1,000: Update.exe extended error code = 0xf0f4
    1.000: ================================================================================
    1,000: 04/12/2011 07:57:24.500 (local)
    1.000: C:\WINDOWS\SoftwareDistribution\Download\27348dbc9e5f0706cbb7e62b9f41ae6e\update\update.exe (version 6.3.13.0)
    1,000: impossible to activate SE_SHUTDOWN_PRIVILEGE
    1,000: hotfix started with following command line: - q - z - er /ParentInfo:5ae0037cd6df464b90109868ce26fbf6
    1.000: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    1,000: C:\WINDOWS\system32\mstscax.dll is present
    1,000: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    1,000: C:\WINDOWS\system32\mstscax.dll FileVersion is less than 6.0.6001.0
    1,000: condition in Test.RDCInstallBlock.Section failed with the fist
    1,000: Check condition for line 2 of prerequisite returned FALSE
    1,016: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,016: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1,016: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,016: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1,016: Update.exe extended error code = 0xf0f4
    0.984: ================================================================================
    0,984: 04/12/2011 08:36:23.296 (local)
    0,984: c:\eb73171289b39605a253475d\update\update.exe (version 6.3.13.0)
    0,984: hotfix started with following command line:
    0,984: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    1,000: C:\WINDOWS\system32\mstscax.dll is present
    1,000: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    1,015: C:\WINDOWS\system32\mstscax.dll FileVersion is greater than or equal to 6.0.6001.0
    1,015: C:\WINDOWS\system32\mstscax.dll FileVersion is greater than 6.0.6002.0
    1,015: second Condition in Test.RDCInstallBlock.Section failed
    1,015: Check condition for line 2 of prerequisite returned FALSE
    1,031: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,031: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1,031: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,031: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    18.562: message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    18.562: user input: OK
    18.562: Update.exe extended error code = 0xf0f4
    18.562: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.
    1.000: ================================================================================
    1,000: 04/12/2011 08:41:07.203 (local)
    1.000: c:\62ac1ce343482d32d32754\update\update.exe (version 6.3.13.0)
    1,000: hotfix started with following command line:
    1.000: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
    1,016: C:\WINDOWS\system32\mstscax.dll is present
    1,016: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
    1,016: C:\WINDOWS\system32\mstscax.dll FileVersion is greater than or equal to 6.0.6001.0
    1,031: C:\WINDOWS\system32\mstscax.dll FileVersion is greater than 6.0.6002.0
    1,031: second Condition in Test.RDCInstallBlock.Section failed
    1,031: Check condition for line 2 of prerequisite returned FALSE
    1,031: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,031: KB2481109 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    1,047: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    1,047: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    5.094: message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\windows\KB2481109.log log file
    5.094: user input: OK
    5.094: Update.exe extended error code = 0xf0f4
    5.094: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.

    Hello

    1. do you mean to say that Windows update fails to install the KB2481109 update? If you receive an error message and then, after return the exact error message.

    2. you have the latest service pack installed?

    The following article can help you.

    How to troubleshoot common Windows Update, Microsoft Update and Windows Server Update Services installation

    For more information about the update: MS11-017: Description of the update of the Remote Desktop client 6.0 and 6.1 remote desktop client security: 8 March 2011  

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