Why I can't open creating a password disk in the Panel

When I open the Control Panel, go to user accounts, create a password reset disk nothing happens.no response.no Assistant.

Even when I drag the right side of my screen, select search, enter password reset disk, select settings and click on "Create A Password Reset Disk" nothing happens

I am registered as an administrator

their efforts disabled

Command prompt (admin)

C:\Windows\system32\rundll32.exe keymgr.dll, PRShowSaveWizardExW

Why does not work normally... Don't know.  Maybe another command or two;

ChkDsk /scan

SFC/scannow

Tags: Windows

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