Why is my child not able to download apps once I've set up my family?

I added my child in my family, but when my child goes to download an application, it does not allow my child to do and is displayed with a message stating "my family should be put in place before you can purchase this item. Ask your parents to set the parameters of my family on windowsphone.com. "What wrong? Thank you.

Hello Janet,.

Let me help you with your concern.

Family safety helps you to set limits on the time of your child of PCs, and Web apps and games sites, they can use (and when).

When you have turned on parental controls for a child account, you can adjust the individual settings that you want to order:

  • Web content filtering. You can ensure that your children only visit age-appropriate Web sites and block or allow specific Web sites.

  • Time limits. You can choose the hours when your children are allowed to connect to the computer and even set different times for each day.  If a child is logged when their allotted time is over, they will be disconnected automatically.

  • Windows Store app and game restrictions. You can control which games and apps Store Windows your children can use, define a classification by age level and block or allow specific titles.

  • Restriction of the desktop application. You can prevent children from running applications you do not want to use them.

If you agree to allow your child to download an app you can adjust game app restrictions settings and Windows store as described above.

For more information, refer to http://windows.microsoft.com/en-US/windows/set-up-family-safety#set-up-family-safety=windows-8.

I hope this helps. Let us know if you have any questions.

Tags: Windows

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