Why is the launch of Acrobat Pro XI on new computer Windows 8 does not?
I installed the version of Acrobat Pro XI initially purchased in 2012 (and installed on a laptop XP) on my new computer Windows 8. Installation was successful; However, at the launch of the application to open an existing document or create a new document, a window opens asking for an update of the serial number and asking to choose from one of the products on the drop-down list, then by entering the serial number. The message on top, says "Serial number not a product not qualifying." Well, on the one hand, Acrobat Pro XI is not on the list, so I can't select it. Only Acrobat Standard XI and others appear.
So, what should I do to be able to open this software on my new computer? Thanks for any clarification. Tried the cat, but after 30 minutes of waiting, I gave up.
The key may be the statement "eligible product. Apparently you have an upgrade version and the application is for the SN of the previous version of Acrobat. Must be at least 9 AA.
Tags: Acrobat
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