Why my 3D menu is greyed out? (Photoshop CC)
Sorry if I'm asking this in the wrong place, the first time I try using these forums!
I recently installed Photoshop CC, and I feel that the 3D menu is greyed - I remember to use it without problems in CS5.
Information system |
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Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00) x 64 Operating system: Windows 7 64-bit Version: 6.1 Service Pack 1 System architecture: Intel CPU Family: 6, model: 10, Stepping: 7 with MMX, entire SSE, SSE, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading FP Physical processor count: 2 Number of logical CPUs: 4 Processor speed: 2294 MHz Built-in memory: 8103 MB Free memory: 4044 MB Memory available to Photoshop: 7120 MB Memory used by Photoshop: 60% Tile image size: 128K Image cache level: 4 OpenGL drawing: enabled. OpenGL drawing mode: basic OpenGL allows Normal Mode: fake. OpenGL allows Advanced Mode: fake. OpenGL allows old GPU: not detected. OpenCL unavailable OpenGL Version: 2.1 Texture size video Rect: 4096 OpenGL memory: 1024 MB The video card vendor: Intel Video converter card: Mobile Intel (r) HD Graphics Display: 1 Limits of the display: top = 0, left = 0, low = 768, right = 1366 Video card number: 2 Graphics card: Mobile Intel (r) HD Graphics Driver version: 8.811.1.5000 Driver date: 20110204000000.000000 - 000 Video card driver: igdumd64.dll, igd10umd64.dll, igd10umd64.dll, igdumdx32, igd10umd32, igd10umd32 Video mode: Legend of the graphics card: Mobile Intel (r) HD Graphics Video card memory: 3860 MB Video card: 1 Graphics card: AMD Radeon HD 6630 M Driver version: 8.811.1.5000 Driver date: 20110204000000.000000 - 000 Video card driver: aticfx64.dll, aticfx64.dll, aticfx64.dll, aticfx32, aticfx32, aticfx32, atiumd64.dll, he's atidxx64.d, atidxx64.dll, atiumdag, atidxx32, atidxx32, atiumdva, atiumd6a.cap, atitmm64.dll Video mode: 1366 x 768 x 4294967296 colors Legend of the video card: AMD Radeon HD 6630 M Memory: 1024 MB Serial number: Trial Version The application folder: C:\Program Files\Adobe\Adobe Photoshop CC (64-bit). Temporary file path: C:\Users\martin\AppData\Local\Temp\ Zero Photoshop has async I/O active Scratch the volumes: C:\, 449, 0 G, 198, 4 free G Required plugins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit) \Required\ Main Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit) \Plug-ins\ Installed components: ACE.dll ACE 2013/03/19-12: 09: 02 79,535293 79.535293 adbeape.dll Adobe EPA 2013/02/04-09: 52:32 0.1160850 0,1160850 AdobeLinguistic.dll Adobe linguistic Library 7.0.0 AdobeOwl.dll Adobe Owl 2013/03/03-12: 10: 08 5.0.13 79.533484 AdobePDFL.dll PDFL 2013/03/13-12: 09: 15 79,499517 79.499517 Adobe AdobePIP.dll 7.0.0.1768 product improvement program AdobeXMP.dll Adobe XMP Core 2013/03/13-12: 09:15 79,151481 79.151481 AdobeXMPFiles.dll Adobe XMP files 2013/03/13-12: 09:15 79,151481 79.151481 Adobe XMP Script 2013/03/13-12: 09 AdobeXMPScript.dll: 15 79,151481 79.151481 adobe_caps.dll Adobe CAPS 7,0,0,21 AGM.dll AGM 2013/03/29-12: 09: 59 79,536232 79.536232 ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31 aif_core.dll AIF 5.0 79.534508 aif_ocl.dll AIF 5.0 79.534508 aif_ogl.dll AIF 5.0 79.534508 |
Amtlib.dll AMTLib (64 Bit) 7.0.0.169 BuildVersion: 7,0; Brand: Monday, April 8, 2013 02:31:50) 1.000000
ARE.dll ARE 2013/03/19-12: 09:02 79,535293 79.535293
Axe8sharedexpat.dll AXE8SharedExpat 2011/12/16-15: 10: 49 66,26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15: 10: 49 66,26830 66.26830
Bib.dll BIB 2013/03/19-12: 09: 02 79,535293 79.535293
BIBUtils.dll BIBUtils 2013/03/19-12: 09: 02 79,535293 79.535293
boost_date_time.dll product DVA 7.0.0
boost_signals.dll product DVA 7.0.0
boost_system.dll product DVA 7.0.0
boost_threads.dll product DVA 7.0.0
CG.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
Adobe CIT.dll CIT 2.1.6.30158 2.1.6.30158
Adobe CITThreading.dll CITThreading 2.1.6.30158 2.1.6.30158
CoolType.dll CoolType 2013/03/19-12: 09: 02 79,535293 79.535293
dvaaudiodevice.dll product DVA 7.0.0
dvacore.dll product DVA 7.0.0
dvamarshal.dll product DVA 7.0.0
dvamediatypes.dll product DVA 7.0.0
dvaplayer.dll product DVA 7.0.0
dvatransport.dll product DVA 7.0.0
dvaunittesting.dll product DVA 7.0.0
Dynamiclink.dll product DVA 7.0.0
ExtendScript.dll ExtendScript 2013/03/21-12: 10: 31 79,535742 79.535742
FileInfo.dll Adobe XMP FileInfo 2013/03/19-12: 09: 02 79,151561 79.151561
filter_graph.dll AIF 5.0 79.534508
icucnv40.dll International Components for Unicode 2011/11/15-16: 30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16: 30:22 Build gtlib_3.0.16615
imslib.dll IMSLib DLL 7.0.0.37
JP2KLib.dll JP2KLib 2013/02/19-12: 28:44 79,248139 79.248139
libifcoremd.dll Intel Visual Fortran compiler 10.0 (A patch)
libmmd.dll Intel(r) C Compiler, Intel C++ Compiler, Intel Fortran compiler 12.0
LogSession.dll LogSession 2.1.2.1756
mediacoreif.dll product DVA 7.0.0
MPS.dll MPS-2013/03/15-13: 25:52 79,535029 79.535029
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
MSVCP100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
MSVCP90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
MSVCR80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
Msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
PatchMatch.dll PatchMatch 0000-00-00-00: 00:00 1. 1.
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC CC
Adobe Photoshop CC CC plugin.dll
PlugPlugOwl.dll Adobe CSXS PlugPlugOwl Dll Standard (64 bit) 4.0.1.34
PSArt.dll Adobe Photoshop CC CC
PSViews.dll Adobe Photoshop CC CC
SCCore.dll ScCore 2013/03/21-12: 10: 31 79,535742 79.535742
ScriptUIFlex.dll ScriptUIFlex 2013/03/21-12: 10: 31 79,535742 79.535742
svml_dispmd.dll Intel (r) C Compiler, Intel C++ Compiler, Intel Fortran compiler 12.0
TBB.dll Intel Threading Building Blocks for Windows 4 1, 2012, 1003
tbbmalloc.dll Intel Threading Building Blocks for Windows 4, 1, 2012, 1003
updaternotifications.dll Adobe Updater Notifications Library 7.0.1.102 (BuildVersion: 1.0;) Brand: BUILDDATETIME) 7.0.1.102
WRServices.dll WRServices Monday, February 25, 2013 16:09:10 build 0.19078 0,19078
Required plugins:
3D Studio 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Accented edges 14.0
Adaptive wide-angle 14.0
Angular Strokes 14.0
Average of 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Bas-relief 14.0
BMP 14.0
Camera Raw 8.0
Camera Raw Filter 8.0
Chalk and charcoal 14.0
Charcoal 14.0
Chrome 14.0
Cineon 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Clouds of 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
COLLADA 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Halftone color 14.0
Color pencil 14.0
CompuServe GIF 14.0
Pencil tale 14.0
Craquelure 14.0
Crop and straighten Photos 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Crop and straighten Photos filter 14.0
Hatch: 14.0
Crystallize 14.0
Cutting 14.0
Features dark 14.0
Deinterlacing 14.0
DICOM 14.0
Difference clouds 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Glow 14.0
Move 14.0
Dry brush 14.0
Eazel acquire 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Embed watermark 4.0
Entropy 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Extrude 14.0
FastCore routines 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Fiber 14.0
Film Grain 14.0
Gallery of filters 14.0
Flash 3D 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Fresco 14.0
Glass 14.0
Scarlet contours 14.0
Google Earth 4 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Grain 14.0
Graphic pen 14.0
Halftone Pattern 14.0
HDRMergeUI 14.0
IFF Format 14.0
Outlines in ink 14.0
JPEG 2000 14.0
Flattening coefficient 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Blur of the lens 14.0
Correction of the lens 14.0
Lens Flare 14.0
Liquefy 14.0
Matlab operation 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
maximum 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Average of 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Measure Core 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Median 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Mezzotint 14.0
Minimum 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
MMXCore Routines 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Mosaic tiles 14.0
Multiprocessor support 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Neon 14.0
Paper notes 14.0
NTSC colors 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Ocean Ripple 14.0
14.0 oil painting
OpenEXR 14.0
Paint Daubs 14.0
14.0 palette knife
Patchwork 14.0
Paths to Illustrator 14.0
PCX 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Photocopy 14.0
Engine 3D Photoshop 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Photo filter package 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Pinch 14.0
Pixar 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Plaster 14.0
Plastic wrap 14.0
PNG 14.0
Pointillism 14.0
Polar coordinates 14.0
Portable Bit map 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Poster edges 14.0
Radial blur 14.0
Radiance 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Range 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Read watermark 4.0
Crosslinking 14.0
Ripple 14.0
Rough Pastels 14.0
Save for the Web 14.0
ScriptingSupport 14.0
Shake Reduction 14.0
Shear 14.0
Asymmetry 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Smart Blur 14.0
Smudge Stick 14.0
Solarize 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Splash 14.0
Spherize 14.0
Sponge 14.0
14.0 sprayed strokes
Stained glass 14.0
Stamp 14.0
SD 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
STL 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Sumi-e 14.0
Summons 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Targa 14.0
Texture veneer 14.0
14.0 tiles
Torn edges 14.0
Watch twirl 14.0
Draft of 14.0
Vanishing point 14.0
Variance 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Variations of 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Water paper 14.0
Watercolor of 14.0
Wave 14.0
Wavefront | OBJ 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
WIA support 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Wind 14.0
Wireless Bitmap 14.0 (14.0 20130423.r.221 2013/04 / 23:23:00:00)
Zig - zag 14.0
Plug-ins option and the third: NONE
Plug-ins that could not load: NONE
Flash:
Adobe Exchange
Kuler
Install TWAIN devices: NONE
The error message real probably said that you should disable the GPU because your video card has a problem. But, of course, we should know more if you could post the exact wording of the error message.
Using 2 different GPU simultaneously tends to cause problems for the drivers. For the system with a low end GPU integrated, it is best to disable this GPU in the GPU or BIOS driver.
In addition, your drivers are from March 2012 - hardly current.
Also weird is that AMD and Intel GPU related the same driver version - which means that there is a problem with the drivers on your system.
Tags: Photoshop
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