Why my C4780 scanner started scanning colored on the top of each document long lines?

I have cleaned the ink cartridges; installed new cartridges; realigned; restarted; Downloaded the new driver; driver and firmware update; Finally, ask for help.  When scanning (not not when printing) it scans documents, and when you view the scan on the computer screen, it long has color lines placed on the original document, regardless of whether the original doc was a photo or an impression, either black and white or in color.  Is this something that can be adjusted?  Thank you!

I think that your scanner is dead.  Make a copy of the front of the printer.  If the copy has these lines, the scanner is probably dead.

You can try to reset the printer by turning it off, unplug the power supply from the back of the printer for one minute, then plug back in and turn on.

Tags: HP Printers

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