Why my computer closes when I click on 235.mp4 or mp4 files?

I downloaded an MP4 Player and a 235.mp4 to my download generic folder.  I now want to transfer both to another file.  However, when I right click on one of them, I get the message below, and then my computer shuts down after that I have send an error report:

"Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience. »

I also downloaded a wmv and wmv 235.le from the same record and was able to move. These files are sent to me by someone I know who is the creator of files, which only sent them to me.  All files have been scanned by my Kaspersky Security for the virus until they have been downloaded.
I'm also not possible to rename or delete two mp4 files. And I worked with mov.mp4 files in the past without problem.
I use Windows XP.
Thank you.
Tess

Tess, I have another idea of what may be the cause.

Open a command prompt by clicking Start, run, type cmd and press ENTER.
At the blinking cursor, type regsvr32/u shmedia.dll. And then press ENTER. "
You should get a dllunregisterserver in shmedia.dll succeeded.
Restart the computer and check if the problem is still there.

I have additional steps after you answer.

When replying, please include the version of WMP that you use. You can find this by starting the player and clicking on help on the menu. In WMP 11 you must click on the ALT key to display the menu unless you put it is always displayed.

Tags: Windows

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