Why my computer keep close and sends error messages
My computer has been spoiling for about 2 weeks now and Im completely at a loss on how to solve this problem. I have a Dell 2400 desk top with Windows XP. First of all, Google Chrome crashed, then Windows. He told me in an error report to try to uninstall all the new drivers... I had installed Silverlight a week before this happened, so I uninstalled, ran CHKDSK, I ran a defrag, I deleted all temporary internet files I could and restarted the computer, when I was... It did not really help. The computer would minutes before stopping again, and saying a problem has been detected and windows has shut down to prevent damage to your computer, other times she would run longer and just restart on its on. I get an error box saying sometimes the error report is damaged. Sometimes when I start the computer, I get a screen that says that Windows has not loaded correctly, so I have to use the last known working config... sometimes I get a blue screen telling me to turn off any anti-virus, Defrag disk or backup utilities, to check the hard drive configuration, drivers updated and run chkdsk/f... I do everything told me and he still messed up, over and over. I tried the system restore, it didn't work, he said something to have to rename the files in cache, but on the computer problems were still there. I even cleaned the motherboard... it was dusty, to see if maybe it was turning off cause it was heat, but that didn't really make a difference either. It will run for hours sometimes, and others, it restarts or gives me every few minutes as the blue screen. I ran all the tune up utilities, I could, were things corrected, my system is supposed to be fully optimized, but I always get errors. I found a lot of drivers on my comp, but as I don't really know what I need and that you don't need, I left those alone. I told him to check the memory and BIOS to disable the layout cache/shading, to use windows update to search for updated drivers and the only thing that comes up all the time is when I click on the box of purple error that appears when I turn on the computer, I check for details, and he said the same two things all the time , and, again, I don't know what they mean:
Hi John,.
Welcome to the Microsoft Community and thanks for posting the question.
According to the description, there are random shutdown problems.
This can happen due to some software conflicts or changes in the BIOS (Basic Input Output System)
Method 1: Perform the steps from the link below and see if it helps.
Advanced Troubleshooting for shutdown problems in Windows XP
Note: follow step 4 to reset the computer to start as usual after the boot process.
Note: Make a backup of all your data to an external device as performing on-site upgrade may cause loss of data.
Warning: Be careful when you change the BIOS settings. The BIOS interface is designed for advanced users, and it is possible to change a setting that can prevent your computer from starting properly. BIOS update should be made only if necessary (to solve a compatibility problem, for example). It can be a complicated process, and if an error occurs, your computer could be rendered inoperative. Be sure to observe the instructions of the manufacturer.
Method 2: perform the steps from the link below and check.
Meet us if you encounter any problems with the computer stop, or any other issue of Windows, and we would be happy to help you.
Good day!
Hope this information helps.
Tags: Windows
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