Why my printer will not print a custom envelope?

I have word xp on a vista computer and all I want to do is print the envelope to fit one half fold Christmas card to send for the holidays and for some reason any size I need is not in the drop-down box and when I put on custom and set the size, the printer (HP Photosmart C5550) says there is a paper mismatch.  I had problems with word from an update a few weeks ago and now I cannot send cards because my printer does not accept the envelope and sucks my writing.  Any ideas?  Thank you in advance.
Cindy

Hi cinful,.

Thank you for using the Microsoft Answers Forums!

What version of Word are you using?

You can also check this link for reference:

http://support.Microsoft.com/kb/826845

The question you have posted is related to Microsoft Office, and would be better suited to the Office Discussion groups. Please visit the link below to find a community that will provide the support you want.

http://www.Microsoft.com/Office/Community/en-us/FlyoutOverview.mspx

Hope this information was useful.

Let me know if it worked.

All the best!

Thank you and best regards,

R uma - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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