Why this user session becomes a timeout and disconnected?

Hello

I have a few users are disconnected from their display the session with a message saying that their session has expired.  It's strange, because the user will be logged into their office work and all of a sudden, they are back at the login screen terminal wyse.  If they try to reconnect, they are picked up directly on their desktop.

I found that the messages of debug log on the view connection server.  Why is the disconnect session after the user was registered for 599 mins?

2014 01-13 T 17: 06:13.148 - 06:00 DEBUG (0BFC-0CCC) < Timer-0 > [al] (5AED_ * _B627) Session expired: stop

2014 01-13 T 17: 06:13.160 - 06:00 DEBUG (0BFC-0CCC) < Timer-0 > [EventLogger] (5AED_ * _B627) Warning_Event: [BROKER_MACHINE_SESSION_TIMEDOUT] 'User null timed out Session': Source = com.vmware.vdi.ice.server.al, UserDN=cn=s-1-5-21-903304000-123605126-2484215475-1892,cn=foreignsecurityprincipals,dc=vdi,dc=vmware,dc=int, time = Mon Jan 13 17:06:13 CST 2014, seriousness = WARNING, [redacted] = node, Module = broker, recognized = true

2014 01-13 T 17: 06:13.160 - 06:00 DEBUG (0BFC-0CCC) < Timer-0 > [EventWorker] (5AED_ * _B627) initialization EventWorker

2014 01-13 T 17: 06:13.161 - 06:00 DEBUG (0BFC-0CCC) < Timer-0 > [al] (5AED_ * _B627) notify timeout fatal error to the client: secure connection timed out (the session has expired, please login again.)

2014 01-13 T 17: 06:13.161 - 06:00 DEBUG (0BFC-0CCC) < Timer-0 > [al] (5AED_ * _B627) Client doesn't support the client or client-error timeout error. User will not see this message of timeout.

2014 01-13 T 17: 06:13.162 - 06:00 DEBUG (0BFC-0CCC) < Timer-0 > [al] (5AED_ * _B627) requested stop Lite session: Session expired

2014 01-13 T 17: 06:13.162 - 06:00 INFO (0BFC-0CCC) < Timer-0 > [ay] (5AED_ * _B627) end of session [redacted] user Secure Gateway Server - session ID: 5AED_ * _B627

2014 01-13 T 17: 06:13.163 - 06:00 DEBUG (0BFC - 00 0D) < outbound JMS Forwarder wire > [bj] point on queue "Outgoing JMS Forwarder" 816 US, queue length = 0, available workers = 0 on 1

2014 01-13 T 17: 06:13.163 - 06:00 (0BFC - 0D 00) DEBUG message < outgoing JMS Forwarder wire > [l] sending JMS: disconnect

2014 01-13 T 17: 06:13.164 - 06:00 DEBUG (0608-1FA8) < MessageFrameWorkDispatch > [MessageFrameWork] System::IsWorkerInstalled

2014 01-13 T 17: 06:13.164 - 06:00 DEBUG (0608-1FA8) < MessageFrameWorkDispatch > [MessageFrameWork] System::WriteWindowsEvent

2014 01-13 T 17: 06:13.165 - 06:00 (0BFC-1E64) < EventWorker (customer) > DEBUG [JMSCluster] not found: pae_jms.properties, using the default values.

2014 01-13 T 17: 06:13.165 - 06:00 DEBUG (0BFC-1E64) < EventWorker (customer) > [JMSCluster] JMS env: {}

2014 01-13 T 17: 06:13.166 - 06:00 DEBUG (0958-0DA8) < SwiftMQ SessionPool 3 > [ManagementFilter] received message from the tunnel server Logout: Type: (MapMessage\Logout);  Headers: [server, TunnelGeneration, TunnelVersion, _MS_MSGIDENTIFIER, _MS_SIGNATURE, capID, toBroker];  Body :{}

2014 01-13 T 17: 06:13.167 - 06:00 DEBUG (0958-0DA8) < SwiftMQ-SessionPool-3 > [UserSessionTracker] successfully consolidated UserSessionTracker (sessionId, userId = [deleted item] = 9399_ * _3e49)

2014 01-13 T 17: 06:13.167 - 06:00 INFO (0958-0DA8) < SwiftMQ-SessionPool-3 > [Audit] BROKER_LOGOFF: USER: [redacted]; USERSID: [redacted]; UTILISATEURDN: [redacted], [redacted];

2014 01-13 T 17: 06:13.167 - 06:00 DEBUG (0958-0DA8) < SwiftMQ-SessionPool-3 > [EventLogger] Info_Event: [BROKER_USERLOGGEDOUT] "[redacted] the user has disconnected": Source = net .propero .modules .properOps .UserSessionTracker, time = Mon Jan 13 17:06:13 CST 2014, seriousness = AUDIT_SUCCESS, node = [redacted], TotalUsers = 6, UserSID = [redacted], BrokerSessionId = 9399_ * _3e49, Module = broker, UserDisplayName = [redacted], recognized = true

2014 01-13 T 17: 06:13.168 - 06:00 INFO USER (0958-0DA8) < SwiftMQ-SessionPool-3 > [UserSessionTracker]: [redacted]; USERSID: [redacted]; UTILISATEURDN: [redacted]; has disconnected from VDM

2014 01-13 T 17: 06:13.168 - 06:00 DEBUG (0958-0DA8) < SwiftMQ-SessionPool-3 > [ManagementFilter] invalidate session (timeout = 1 s): 93993c2b_d4ed_461e_8060_afe98bef3e49

2014 01-13 T 17: 06:13.168 - 06:00 DEBUG (0BFC-1E64) < EventWorker (customer) > [JMSRouter] JMS Direct connect: [name = ROUTER1, username = null, password = null, siteName = null, swiftMQHost = localhost, 4001 = swiftMQPort, swiftMQSocketFactory = com.swiftmq.net.PlainSocketFactory, swiftMQKeepAlive = 60000, usingJNDINames = true]

2014 01-13 T 17: 06:13.168 - 06:00 DEBUG (0BFC - 00 0D) < JMS leaving Forwarder Thread > [l] sent MapMessage in 4 ms

2014 01-13 T 17: 06:13.175 - 06:00 DEBUG (0BFC-1E64) < EventWorker (customer) > [JMSRouter] JMS Direct connect: [name = ROUTER1, username = null, password = null, siteName = null, swiftMQHost = localhost, 4001 = swiftMQPort, swiftMQSocketFactory = com.swiftmq.net.PlainSocketFactory, swiftMQKeepAlive = 60000, usingJNDINames = true]

2014 01-13 T 17: 06:13.964 - 06:00 DEBUG full sync (0958-0EC8) < Thread-50 > [TrackerObject]: DomainHealth: [redacted] version: 3071

2014-01-13T17:06:13.965-06:00 DEBUG (0958-0EC8) <Thread-50> [TrackerManager] Sending message: (TrackerMessage SYNC {}: {v=3071, tn=DomainHealth, u=[{"type":"SET","item":{"name":"ATTR_DOMAIN_NAME","type":"STRING","stringValue":"[redacted]"}},{"type":"SET","item":{"name":"ATTR_DOMAIN_DNS","type":"STRING","stringValue":"[redacted]"}},{"type":"SET","item":{"name":"ATTR_DOMAIN_STATE","type":"STRING","stringValue":"OK"}},{"type":"SET","item":{"name":"ATTR_DOMAIN_TRUSTTYPE","type":"STRING","stringValue":"PRIMARYDOMAIN"}} ,{"type":"SET","item":{"name":"ATTR_DOMAIN_CONTACTABLE","type":"STRING","stringValue":"FULLYACCESSIBLE"}},{"type":"SET","item":{"name":"ATTR_DOMAIN_ISNT4","type":"STRING","stringValue":"false"}},{"type":"SET","item":{"name":"HEALTH_LAST_UPDATE_TIME","type":"LONG","longValue":1389654373964}}], nn=[redacted], oi=[redacted]})

2014 01-13 T 17: 06:15.925 - 06:00 INFO (0958-0DD8) < DesktopControlJMS > [Audit] DISCONNECTED: server: cn = [redacted]; DNS: [redacted]; IP: [redacted]; USER: [redacted]; UTILISATEURDN: [redacted]; BROKERUSERSID: [redacted];

2014 01-13 T 17: 06:15.925-06:00 INFO user (0958-0DD8) < DesktopControlJMS > [DesktopTracker] [redacted] disconnected from machine [redacted] office vdi - session allocated to 13 January 2014 7:06:24 AM CST, connected for 599 dry 47 mins

2014 01-13 T 17: 06:15.926 - 06:00 DEBUG Agent (0958-0DD8) < DesktopControlJMS > [DesktopTracker] session counts for [redacted]: sessionCount = 1, pendingSessionCount = 0, connectedSessionCount = 0, disconnectedSessionCount = 1

2014 01-13 T 17: 06:15.927 - 06:00 DEBUG (0958-1EAC) < 28771f0c-26cb-42c7-a27f-b6a15e40c9c6 > [DesktopTracker] onEvent: DISCONNECTED - username: [redacted]; DomainName: [redacted]; UtilisateurDN: [redacted]; UserSid: [redacted]; GroupSids:null; BrokerUserSid: [redacted]; ConnectionId:5AED_ * _B627; Protocol: PCOIP; CustomerName:; ClientAddress:; ServerDn: [redacted]; ServerPoolDn: [redacted]; ServerDnsName: [redacted]; DynamicIpAddress: [redacted]; ManagedObjectId:null; ID: [redacted]; State: disconnected; SessionGuid:d573-*-9d9b; PreviousSessionGuid:null; LoggedInAsDomain: [redacted]; LoggedInAsUser: [redacted]

What is your session time defined under the display Configuration > global settings

Tags: VMware

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