Why used my password work?

Recently, I upgraded my computer from windows 7 to windows 8, and it worked fine for a while. Today, I started the computer upward, and when asked my Microsoft account password, I entered correctly, it was rejected by the computer. I have reset the password several times, and made sure that caps lock shift is not on. I don't want to not reset my computer and lose all my files, but I will if I have to. However, I don't want to reset my computer just to encounter the same problem in a few days.

Hi MatthewWSaunders,

Thanks for posting in the Microsoft community!

You have reached the right forum for your question. If I understand correctly, you are not able to connect Windows 8.

Microsoft will not be able to provide support for the lost passwords. I suggest you to see the following link for more information.

Microsoft's strategy concerning lost or forgotten passwords

 http://support.Microsoft.com/kb/189126

Hope this information is helpful and let us know if you need more assistance. We will be happy to help.

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