Will not install creative cloud.
I have Mac Air with the Mavericks 10.9.5
I got creative cloud and used it to download and update my photoshop cc 2014. It's all good. Then I restarted for some reason any. Creative cloud then showed this message.
So I do. He takes me to this page
After pressing download I get redirected to the download page which prompts me to save the download.
Once it is downloaded, I see the following
I run the setup of creative cloud. It shows a small bar that slowly creeps along.
Out of curiosity, I watch network tab of the controller of the activity noted that it is in fact the download... aah 16 MB download, good.
And then it shows me this screen
And clicking this button takes me to this page... Oh wait, I've been here before... 12 times today
I thought it would be the connection so I tried in my office and at home and for the novely on my phones hotspot. They all arrive at approximately 50% downloaded and suddenly tell me that "there is a problem".
I imagine that there is a preference file or something I can delete?
For all those who may also be affected by this problem, a session of useful discussion with Adobe (via the net, not by phone) led me to perform these steps. In my case, it was what was needed to solve this problem.
- Make sure that no process adobe does always - for example Activity Monitor allows to kill / terminate any process update from adobe.
- In/Library/Application Support / Adobe / remove "AAMUpdater", "AdobeApplicationManager" and "OOBE".
- In ~/Library/Application Support/Adobe/delete "AAMUpdater" and "OOBE".
- Use the creative tool Adobe Cleaner Cloud (link) and remove applications other than those ending in 'Pilot' or 'Core '. This includes items that have names like "Adobe something for Mac OS 10.6" or "Creative Cloud Desktop". Subsequently, I had 'Adobe Photoshop CS6 Driver' and 'Adobe Photoshop CC 2014 Core"remaining.
- Use the creative cloud Installer (link) and run it.
- If that doesn't work (which it has done for me several times) I repeated steps 1 through 4 again before trying again.
Overall, Adobe CC has been a painful experience to be re-installed. I'm unclear why it failed in the first place, as it had been set up running for many months and I am a maniac backup and maintenance of disk. If my solution does not help you through, I suggest give you the option to chat online to support a test - it was worth it to me.
Tags: Adobe
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Hello Tracy,.
Could you please check http://helpx.adobe.com/photoshop/kb/photoshop-cs6-updates-don ' t - install.html and try the steps on this link.
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Hi BigZepFan,
Navigate to the location mentioned in the article to find pre-installed applications: http://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html.
Please see the article: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.
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Hello
My mother was having trouble installing CC on desktop and it did not work. She then read somewhere to remove all files related to Adobe.
Now when I try to install the desktop version of creative cloud I'm getting nowhere. I double click on the "Creative Cloud Installer" icon, then enter the password and then NOTHING.
What I am doing wrong? Because of the previously deleted files? If so, do I need and how do I get it?
Thanks in advance
Application of Office CC already been installed previously? Check in Applications. If Yes, try from the launch pad.
Or try to download again.
Download Adobe Creative cloud apps | Free trial of Adobe Creative Cloud
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Ive tried reinstalling 1000 s of times but still the same error:
Cannot install Desktop creative cloud [error Code 1]
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Hi Saoirse,
Please check the help below document:
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This is the message that I get:
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-------------------------------------- Summary --------------------------------------
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-------------------------------------------------------------------------------------
Post edited by: Frank Van de Vijver
Hi Frank,.
Please see the following help document:
Exit code: 6, Exit Code: 7 Installation errors.
http://helpx.Adobe.com/Creative-Suite/KB/errors-exit-code-6-exit.html
See you soon,.
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I need help... For some reason any creative cloud will not install or even open on my Mac OS X 10.10.5
I could download before more photoshop and indesign... However after accidentally deleting many files on my laptop, apps would not work and was not able to uninstall it either so I was told to download creative cloud again but its does nothing after that it downloaded and I double-click it to install it...
I looked through the forums and run the cleanup tool as well as the removal of the OOBE file and the folder.
Would appreciate any help that you can give to fix this problem, and I look forward to your reply...
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> accidentally deleted many files on my laptop
See my response #1 in How can I re - download creative cloud after the removal of evil it?
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Why? iMac, Yosemite 10.10.5, will not install Adobe Creative cloud, no code displayed
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Fix possible Mac 10.10.4 (at least for Premiere Pro) https://forums.adobe.com/thread/1891705
10.10 mac. ? sometimes has problems, often related to the 'default' permissions that need to be changed
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Hello
Please see the link: cloud creative activation and troubleshooting of sign-in
You can also view the nets below where the issue has been addressed:
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Greetings. I have a new PC with windows 8 to run a printer. I usually use CC on my Mac. I tried to install and it then I can't run. I get a msg of error Adobe saying that the file is missing or damaged.
I tried to uninstall app and deleting files in the adobe program files, reboot, etc. Help, please!
Make sure that the Adobe Creative Cloud option is not listed in the control panel.
In addition, if present Remove Adobe Creative program cloud (x 86) folder > Adobe.
Adobe Application Manager and program OOBE (x 86) > Common Files > Adobe.
Whenever we try to install creative cloud, it creates new folders. So we need to ensure that they are removed.
Click on the link below and download Adobe Application Manager and install the same.
http://download.adobe.com/pub/Adobe/creativesuite/CC/Win/ApplicationManager9.0_all.exe
Once the installation is finished, it will create shortcut of Adobe application manager on the desktop.
Double-click it and it will start the update process and is updated to creative cloud.
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Desktop creative cloud will not install?
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Creative cloud will not install after using the Apple Migration Assistant to transfer again Mac
I used Migration Assistant to transfer applications to a new Mac. Creative cloud threw an error. I used uninstaller to remove the Creative app clouds, then downloaded the new version of the Adobe site. When you try to install, the installer of creative cloud crashes before installation.
I then launched an application, he said I need to save it. So I logged into my account, turned off all previous installations on other Macs. My apps work now. However, I still cannot install creative cloud desktop application (same behavior takes place).
I use the latest version of Yosemite on a Mac PowerBook.
Try
Click on Finder and then hold down command + SHIFT + G keys on your keyboard
It will open to go to the window of the folder, type exactly ~/Library and click Go
Then open Application Support > Adobe files
Files Recycle Bin AAMUpdater and OOBE.
Click on finder and press command + SHIFT + G keys on your keyboard.
This time, type / library and click on Go.
Be sure to remove ~ symbol.
Then open Application Support > Adobe files.
Basket AAMUpdater, Adobe Application manager, records OOBE.
Go to the Finder / Applications / Utilities
Trash Adobe Creative Cloud and Adobe Application Manager files
Cleanup tool download and run CC below link
Accept the license agreement and click Adobe Application Manager
Click then on clean selected
Re install Creative Cloud application and check
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