Will not install creative cloud.

I have Mac Air with the Mavericks 10.9.5

I got creative cloud and used it to download and update my photoshop cc 2014. It's all good. Then I restarted for some reason any. Creative cloud then showed this message.

Screen Shot 2014-10-27 at 8.33.37 am.png

So I do. He takes me to this page

Screen Shot 2014-10-27 at 8.39.28 am.png

After pressing download I get redirected to the download page which prompts me to save the download.

Screen Shot 2014-10-27 at 8.39.46 am.png

Once it is downloaded, I see the following

Screen Shot 2014-10-27 at 8.33.45 am.png

I run the setup of creative cloud. It shows a small bar that slowly creeps along.

Screen Shot 2014-10-27 at 8.45.05 am.png

Out of curiosity, I watch network tab of the controller of the activity noted that it is in fact the download... aah 16 MB download, good.

Screen Shot 2014-10-27 at 8.33.17 am.png

And then it shows me this screen

Screen Shot 2014-10-27 at 8.39.06 am.png

And clicking this button takes me to this page... Oh wait, I've been here before... 12 times today

Screen Shot 2014-10-27 at 8.39.28 am.png

I thought it would be the connection so I tried in my office and at home and for the novely on my phones hotspot. They all arrive at approximately 50% downloaded and suddenly tell me that "there is a problem".

I imagine that there is a preference file or something I can delete?

For all those who may also be affected by this problem, a session of useful discussion with Adobe (via the net, not by phone) led me to perform these steps. In my case, it was what was needed to solve this problem.

  1. Make sure that no process adobe does always - for example Activity Monitor allows to kill / terminate any process update from adobe.
  2. In/Library/Application Support / Adobe / remove "AAMUpdater", "AdobeApplicationManager" and "OOBE".
  3. In ~/Library/Application Support/Adobe/delete "AAMUpdater" and "OOBE".
  4. Use the creative tool Adobe Cleaner Cloud (link) and remove applications other than those ending in 'Pilot' or 'Core '. This includes items that have names like "Adobe something for Mac OS 10.6" or "Creative Cloud Desktop". Subsequently, I had 'Adobe Photoshop CS6 Driver' and 'Adobe Photoshop CC 2014 Core"remaining.
  5. Use the creative cloud Installer (link) and run it.
  6. If that doesn't work (which it has done for me several times) I repeated steps 1 through 4 again before trying again.

Overall, Adobe CC has been a painful experience to be re-installed. I'm unclear why it failed in the first place, as it had been set up running for many months and I am a maniac backup and maintenance of disk. If my solution does not help you through, I suggest give you the option to chat online to support a test - it was worth it to me.

Tags: Adobe

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