Win7 clean Post install issues Device Manager

Similar Questions

• PC HP Compaq 8200 Elite MT: KERNEL_SECURITY_CHECK_FAILURE: a rider needs to install the Device Manager

  PC HP Compaq 8200 Elite MT

  Product #: XY139EA #AB7

  KERNEL_SECURITY_CHECK_FAILURE I got 7 times that screen and necessary stop PC lose my job...

  in detail, I got: / / restarts not necessary reboot manually - it's 7 times different, what to do... I clean some viruses and update PC 1st and 2nd hour, but's still 3 times.

  The PC has encountered a problem and needs to restart.
  We are only collecting some information in error, then we ' he's restarted for you. ( ! 00 %).
  KERNEL_SECURITY_CHECK_FAILURE

  In the device manager driver must also install... what to do? what the cause of the problem...?

  A default OS Win 7 Pro 64-bit--> improved new facility at--> Win 8.1 Pro 64-bit

  

  Hello:

  I can't help you with the error, but here is the link for the driver for PCI serial port, you must...

  http://h20565.www2.HP.com/hpsc/SWD/public/detail?sp4ts.Oid=5037951&swItemId=vc_138955_1&swEnvOid=4059

  I have also a 8200 Elite CMT and it works W8.1 Pro x 64 and even the new W10 preview with no problems whatsoever.

• Win7 clean re-installing suddenly hangs on "expanding files".

  I installed windows 7 Home premium 32-bit of retail dvd on a computer HP vista laptop.

  I have pure install without formatting the hard disk to create the Windows.old folder.

  After that 2 weeks, I decided to install the 64-bit version, install again but this time, formatting the hard drive.

  All worked well in out to update some drivers for HP, which has made my laptop freeze...

  I decided to go back to the 32-bit version, as no driver problem was there.

  Yet once, clean installation, put shaped hard drive to ensure that all of the "defective" drivers are ereased!

  To my surprise, he only moved up to "expanding windows files" and has frozen at 0%...

  Waited 30 minutes... nothing happened, had to press the power button to restart the laptop.

  tried again... his thing again... froze during "expanding windows files"... this time at 24%

  no movement of the mouse, nothing...

  Have you tried now on gel 10 times, each time in the course of the "windows file expansion", between 0 and 30%

  Although it does not reach 65% once!

  Also tried the 64 bit version, the same problem inbetween...

  Have you Memtest 86, test drive, test of overheating... any test that can...  ;-) all the tests passed without problem...

  This isn't a hardware problem!

  What is a registry problem?

  You have an external equipment connected to your laptop computer during configuration?

  If so, unplug them, they might interfere with installation.

  Boot from the Windows 7 DVD

  Click Install now

  Accept the license agreement

  When the option is displayed to select a type of installation, click (Custom advanced)

  Click on drive Options

  Select the disc/s click on Delete

  Click new

  Click on apply

  Click OK

  Click Format, and then click next to proceed with the installation

• 11 GR 2 post install issues. Failed to start after restarting 5.4 OEM

  Hi guys,.
  
  I made a successful11gR2 on OEL 5.4 installation. DB started great, access to the EM... etc. Life was good. I did the root.sh post... etc have it auto start on reboot... etc
  
  I had to resart the box for other things and now I can't seem to get the DB started again.
  
  My pain, it's that I can't find a clear direction on where I need to go. The Oracle user, root or my personality install.
  
  No my env vars seem to be more defined, and I lose hours pouring through the installation tasks to see if I missed something.
  
  
  Thank you

  Welcome to the forums!

  As far as I KNOW, the root.sh script does not provide automatic start (at least there not used!)

  PL see if this link helps - http://download.oracle.com/docs/cd/E11882_01/server.112/e10839/strt_stp.htm#sthref126

  2 day DBA documentation should help you get started on the basics of the activities of s/n - http://download.oracle.com/docs/cd/E11882_01/server.112/e10897/toc.htm

  HTH
  Srini

• PS CC post install issue

  After subscribing and installed correctly CC PS and Lightroom, I still have the PS CS6 installed. Can it be registered/player replaced and uninstalled in any security or CC must all CS6 installing components?

  Hi BEbop_UK,

  Yes, you can disable the CS6 PS and then uninstall it in Add or remove programs in Windows and Mac utilities.

  Kind regards

  Abhijit

• Update blackBerry Smartphones / Device Manager issue

  Hey guys, I have a problem.

  I recently acquired a Blackberry 8330 and let me start by saying this: it's one of the best machines I've ever held. It is simply amazing.

  I installed the Device Manager and have been using it without any problem. Then, I went and did an update wireless with my phone, the upgrade of the OS. Since I did this, however, the Manager has recently stopped recognizing my device - my computer recognizes him again, as he charges when it is plugged in and I can always access to the hard drive, but for some reason, I cannot use the Device Manager to do anything - down, States in the Device Manager there is no trendy Black Berry as shown by the 'None' exposed next to the Pin number.

  What can I do? I really need to access blackberry via the Device Manager. Someone, please help > _

  Things I've tried:

  -Restart the Blackberry (both by pressing the red button and pull the battery and re insert)

  -Update the device to the more recent version Manager

  -The latest version is uninstalled, then download and install the version provided with the blackberry (4.2)

  I noticed that the CD that came with the device itself does not contain the most recent edition of the Device Manager, if that means anything. It's just weird that the Device Manager has stopped working after I upgraded. Currently, my OS is V4.5.0.175. I've recently updated both my 8310 Black Berry - same question parents. Before, I could access it via Device Manager. Now, I can't. Please help me!

  -Santos

  Ahhhh Yes... interesting... try these:

  Here is the list of troubleshooting atricles... I hope that something will be useful:

  http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  KB02640 Troubleshooting USB connections
  KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  KB01451 How to enable Sync advanced logging if a wired synchronization fails

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these.

  I hope that something it is useful!

  See you soon!

• Drivers from Device Manager

  Hello

  I'm a new being in the mists of the clean installation of windows xp home edition for professionals.  I have a used computer that I think is as old as 12 years without a manufacturer.  Although Microsoft stopped supporting xp I know a website where I can find drivers for this computer date so if ongoing enforcement.

  I'm looking at for the installed drivers Device Manager.  Comparing them to the xp driver supported Web site.  Pilots can go back as far as Windows 2000 or 2002.  My question is.   I get the correct information from the Device Manager.   The computer is too old to 12 years going back to the era of Windows 2000 or 2002.

  Regarding any reply received.  I can answer this question to the other driver related queries about specific drivers for this computer.    Thank you Kenny.

  http://www.Dell.com/support/home/us/en/19/product-support/product/dimension-E521/manuals

  above is the owner's manual

  http://www.Dell.com/support/home/us/en/19/product-support/SERVICETAG/JJNTM2J/drivers?s=BSD

  above are drivers for your specific pc, you can download them to a flash drive and then install on your pc.

  There is a certain order to install dell drivers:

  Driver or application name	Category	What it does
  1 Dell System Software	System utilities	Provides critical updates and patches for the operating system.
  2 chipset driver	Chipset	Help Windows components control the map system and controllers, such as the USB ports and other internal components.
  3 PCMCIA and smart card drivers	Security	Measure of capacity of slot PCMCIA and smart card.
  4. Intel Matrix Storage Manager	Serial ATA	The Intel storage driver is only applicable to the Intel chipset computers.
  5. audio driver	Audio	Activates and enhances the audio controller.
  6 video driver	Video	Improves video performance.
  7 interface or Ethernet drivers network card	Network	Improving internet access network or network controller.
  8 ControlPoint System Manager, ControlPoint Connection Manager and ControlPoint Security Manager

  Note: This driver is required for some Latitude laptops, and depending on your system configuration, you do not have to install all three parts
  Control point The Dell ControlPoint (DCP) controls the management of food for some Dell Latitude laptops. ControlPoint System Manager monitors the management of food and ambient light sensor settings, controls ControlPoint security features Security Manager and ControlPoint Connection Manager control wireless connection profiles. 9 Dell Quickset Application Controls power management and ambient light sensors. 10. wireless network drivers Network Activates and enhances the wireless network controller.

  11 Bluetooth drivers

  Note: If this driver is not available, then your computer does not have Bluetooth compatible. Continue to the next on the list driver.
  Network Controls and allows Bluetooth connectivity. 12 mouse, keyboard, touchpad and drivers for input devices Mouse, keyboard & input devices Enhances the pointing device features. 13 Intel AMT or vPro (if available) Chipset Improves the manageability of the system. 14 drivers wireless card Dell mobile broadband (if available) Network Allows wireless connectivity to broadband. 15 drivers modem (if available) Modem/Communications Allows dial-up capabilities. 16 Dell Digitech touchscreen driver (if available) Mouse, keyboard & input devices Allows you to enter key screen on some Dell laptops.

  You can also read this article

• Qosmio F750 - different keyboards appear in Device Manager

  I got a Win 7 startup failure with keyboard lock on which I was able to fix.

  Now my Device Manager displays the following information (which seems strange for me):

  Keyboards
  HID keyboard device
  Keyboard 109 MCIR Microsoft eHome
  Keyboard MCIR Microsoft eHome
  Microsoft eHome Remote control keyboard
  Standard 101/102-key or natural microcosm PS/2Clavier with HP QLB

  Could someone put me their settings in Device Manager so that I have a hint on how to rectify this.

  Thank you

  On my Satellite P500 I perfectly running Win7 64 bit and in Device Manager I entered the same keyboard, so I think everything is OK.

• Invalid certificate Motorola Device Manager (MDM)

  I'm a software developer. We develop mobile applications for iOS and Android devices. A single device that allows us to develop and test is a Droid 4. Thus, we have installed Motorola Device Manager (MDM).

  Recently, I tried to install an update of MDM.

  I received an error message:

  MDM Installer.pkg has been signed with a certificate that is not valid. This package can not install what you expect. Do you want to continue the installation?

  The certificate expired on Wednesday, July 3.

  Should proceed - or will assign you another update with a valid certificate?

  Thank you

  Chuck

• Do a clean install on a Dell Inspiron 1525 with Vista... The Device Manager has a yellow labels on all devices under 'other devices '... Unable to connect to the Net

  I did a clean install on a Dell Inspiron 1525 with Vista Home Premium... I can't connect to Internet... The Device Manager has a yellow labels on all devices under "other devices" that includes network and ethernet controllers... Yet the utility on the Drivers and Utilities CD Dell program says that there is a "Marvel 88E80XX rev A01 10/100 ethernet controller" responsible... HELP :)

  Hello

  Use another computer to download and save the drivers to

  copy them to the flash drive and transfer them like that

  Here is the link to the drivers for your model

  http://support.Dell.com/support/downloads/DriversList.aspx?c=us&l=en&s=Gen&OS=WLH&OSL=en&SystemID=INS_PNT_PM_1525&CATID=-1&impid=-1

  to get help in this matter

  Dell support

  http://support.Dell.com/

  Dell support forums

  http://en.community.Dell.com/support-forums/default.aspx

• I get message "USB device not recognized", but two USB devices are actually works very well. Poster sometimes Device Manager 'unknown device', then it will disappear and reappear.

  Poster sometimes Device Manager 'unknown device', then it will disappear and reappear with the error message.  Sometimes, I see the message even when there is nothing in the USB port.

  Hi malsnano,

  I see that usb devices do not work on xp. I'll help you with this problem.

  1. What is the brand and model of the computer?

  2. what security software is installed on the computer?

  3. have you made changes on the computer recently?

  4 is the issue limited to these usb devices?

  Method 1:

  Run the fixit from Microsoft Fixit article and if that helps.

  Hardware devices do not work or are not detected in Windows:

  http://support.Microsoft.com/mats/hardware_device_problems/en-us

  M odes 2:

  Put the computer in a clean boot state, then check if that helps.

  How to solve the problem by performing a clean boot state:
  http://support.Microsoft.com/kb/929135

  Note: Once you have completed troubleshooting, perform the steps in step 3: to reset the computer as usual.

  Method 3.

  Run a full scan of the computer with the Microsoft Safety Scanner to make sure that the computer is virus-free.

  Microsoft safety scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx

  Warning of Security Scanner: there could be a loss of data while performing an analysis using the Microsoft safety scanner to eliminate viruses as appropriate.

  Method 4.

  You can disconnect all USB devices and then perform the following steps:

  1. click on start and then click Control Panel.
  2. click on system and Maintenance, click System, and then click Device Manager.
  Note that if control panel is in Classic view, double-click System and then click on Device Manager.
  If you are prompted for an administrator password or a confirmation, type the password, or click on allow.
  3. in Device Manager, double-click to expand the "USB Bus controllers", right click on the controller host, click "Uninstall" and click "OK".
  Check that if at all, there is an exclamation point on the pilot, it suggests problems with the installed driver.
  4. Repeat step 2 to uninstall all items under 'USB Bus controllers'.
  Then, restart the computer and Windows XP will automatically reinstall all USB controllers.

  Let us know if you need assistance with any windows problem. We will be happy to help you.

• No Audio output device is installed and no "Sounds" not listed in Device Manager.

  I turned on the computer yesterday and immediately noticed the Red "x" of white/circle on the "speaker" icon. Roll the cursor over the icon gives me the message "no Audio output device installed. I have already read through the forums and tried some of the suggestions offered without result. Here's a quick deterioration of the situation. I am running Windows Vista Edition Home Premium service pack 2 on a Dell Dimension DM061 (32 bit). No updates have been downloaded and the system was not put into hibernation. I tried restoring the system without result. The Device Manager shows not yet "Sound, video and game controllers" to watch the drivers or disable them. He has not disabled or disconnected devices to display. To the best of my knowledge the soundcard is part of the motherboard with this system, so I've no idea what driver I could find. Any suggestions would be greatly appreciated. Thank you

  Hello

  I was hoping that the main issue was in the BIOS but it is also why I posted links to Dell
  Support and their forums because he may be known issues with your model.

  Check this click - Device Manager - anywhere in the area in white/white - and then VIEW - chech to see the
  Hidden - devices you can locate the audio device it?

  -----------------------------------------------------------------

  If necessary:

  Try an InPlace upgrade or repair Installation to see if your audio device can be reset.
  If so it would probably be a good idea to update or re - install the latest drivers.

  You can use another DVD that aren't copy protected but you you need to own
  Product key. It must be the same version 32 or 64 BIT Vista OEM. Also the system
  machine to usually sell the cheap disk since you already own Windows. Don't forget to make a good
  backup or 3 (security in redundancy).

  On-site upgrade
  http://vistasupport.MVPs.org/repair_a_vista_installation_using_the_upgrade_option_of_the_vista_dvd.htm

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://Windows.Microsoft.com/en-us/Windows-Vista/what-happened-to-the-recovery-console

  How to perform a repair for Vista Installation
  http://www.Vistax64.com/tutorials/88236-repair-install-Vista.html

  ==============================

  If those don't help you probably need a real computer store (leeks and pics
  at a Best Buy or other department stores) or Support of Dell.

  ---------------

  Another possibility if there is a problem with the hardware with the audio device:

  Car sound can be turned off in the BIOS and card USB sound a speedboat can be used
  that is not expensive.

  Use your favorite search engine search - sound card USB or USB its adapter.

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• pre installed dvd driver suddenly absent / start not in computer science or Helllllllppppppp Device Manager!

  I have a HP Pavilion laptop.  I turned on my computer to put on a cd, I was able to push the button to open and insert the disc. However the cd would not play. I got no error messages.  When I went to start - computer drive E: (dvd player) wasn't there.  I checked several forums and tried a mrfixit.  This solves the problem, until I rebooted my computer, my drive would disappear again.  I ran mrfixit again and so on.  Now Mrfixit will not fix it.

  My player does not appear little matter what I do, I can't.  I can not find uninstall, reinstall, or remove the filters that they...   I checked all my updates for windows and driver updates, I ran my hp health.  I've fussed and complained.  Can someone help me?

  I don't know the root cause, I do not remember any new download program.  I use Norton 360 and update daily. I have Vista 32 bit

  Run the command as admin sfc / scannow it says found corrupt files but unable to fix some of them.  I don't know if this would affect the dvd player.

  Thanks for the help

  Hello

  Many files that SFC cannot resolve are not important. Probably best to go to the next and upcoming section
  Back to this journal.

  Start - type in the search box-> find CMD in top - click right on - RUN AS ADMIN

  put the command from below (copy and paste) in this box and her and then press ENTER.

  findstr/c: "[SR]" %windir%\logs\cbs\cbs.log > sfcdetails.txt

  who creates the sfcdetails.txt file in the folder that you are in when you run it.

  So if you're in C:\Windows\System32 > then you will need to look in that folder for the file.

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  in Windows Vista
  http://support.Microsoft.com/kb/928228

  This creates sfcdetails.txt in C:\Windows\System32 find and you can post the errors in a message
  here. NOTE: there are probably duplicates so please only post once each section error.

  You can read the newspaper/txt files easier if you right click on Notepad or Wordpad then RUN AS ADMIN - then
  You can navigate to sfcdetails.txt (in C:\Windows\System32) or cbs.log (in C:\Windows\Logs) as needed.
  (You may need to search sfcdetails.txt if it is not created in the default folders.)

  ======================================================

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Device Manager cannot recognize Installed AMD Phenom II X 4 955

  Hello

  I have HP Pavilion a6560a Desktop and had 9850 AMD processor running Windows 7 Professional with SYSTEM 7.1 rating. I installed AMD Phenom II X 4 955 CPU but or the windows Device Manager recognize my CPU as 955, it reads with 803 Mhz AMD processor as being unknown and the System CPU rating is down from 7.1 to 3.7. Could you please guide me what should I do for the motherboard to recognize the new AMD 955 processor?

  However Windows 7 is loading and the system works very well. but the system side is low and Manager device and POST do not recognize that the new installed CPU.

  Thank you

  Concerning

  "Is there a way I can update the firmware for this CPU? No, unless you can find someone to change the BIOS, as HP has not.    Perhaps you could make friends with guys to BIOS Mods to ask a mod firmware for the BIOS.

• Empty Device Manager and for error message "cannot create the enumerated device root need to install Parallels paravirtualization pilot".

  Original title: Device Manager empty

  I have Windows XP Service Pack 3 installed in a Bootcamp partition on my Intel iMac. I can detect and install new hardware such as USB keys. However, the Device Manager window is blank - how can I get the window to display the devices connected to the computer? I am also unable to install Parallels tools when I use Bootcamp as a virtual machine. The error message "cannot create the 'root-enumerated device' necessary to install Parallels Paravirualization driver.

  Hey Harcjk,

  For your first question, go through this article.

  None of the items appear in the device list manager when you open
  http://support.Microsoft.com/kb/311504

  For the second question, here are some suggestions:

  Method 1: Uninstall & install Parallels tools

   

  NOTE: we highly recommend you make a backup of the virtual machine before you continue.

  a. start your virtual machine and cancel the installation of Parallels Tools Wizard.

  b. Click Start--> Panel--> Add / Remove programs and remove the Parallels tools in the list of applications.

  c. restart Windows.

  d. install the Parallels tools by clicking on the Virtual Machine--> install the Parallels Tools.

  Method 2: Uninstall antivirus software

  If the problem persists, try the following:

  Temporarily uninstall all the antivirus software to the virtual machine and repeat steps of the "Uninstall & install Parallels Tools" section above.

  Note: Don't forget to install the back antivirus software, once the problem is resolved.

   

  Method 3: Uninstall, clean & install Parallels tools

   

  Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following windows Help article.

   

  How to back up and restore the registry in Windows XP

  http://support.Microsoft.com/kb/322756

  a. If the problem persists, try the following:

  b. start Windows.

  c. go to "Start" > "Control Panel" > "Add/Remove Programs" and uninstall theParallels Tools if it is present.

  d. go to 'my computer' > 'C' drive > "Program Files" > "Parallels" folder and delete the "Parallels Tools" folder, if present.

  e. click the Windows 'Start' menu-> 'run' and type 'regedit'. Click OK.

  f. in the registry editor, go to "My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Parallels" and delete the heading "Parallels Tools" and go to "My Computer\HKEY_CURRENT_USER\SOFTWARE\Parallels" and remove the 'Tools' section.

  g. restart Windows.

  h. now install Parallels tools in the 'VM' menu on the Parallels Desktop menu bar, while Windows is running.

  I hope this helps.

  Kind regards

  Shinmila H - Microsoft Support

  Visit our Microsoft answers feedback Forum and let us know what you think.