WIN8 Apps (including Office 2013/365) crash when printing to Canon 8350CDn

Hi - I tried to find info about this problem on the Forum Office 365, but they sent me here...

I have a Canon 8350CDn... When I try to print to this printer from these apps, Office 2013, Notepad, Wordpad immediately crash.

Other applications, including IE10, Firefox, ACDSee, Acrobat, all print just fine. It's only the Windows/Office products that crash.

I was told that it is the driver, but Canon is quite convinced that the problem must be with Windows because other applications print just fine.

Here is the error log:

The failing application name: outlook.exe, version: 15.0.4454.1000, time stamp: 0x509a5143
The failed module name: ntdll.dll, version: 6.2.9200.16420, time stamp: 0x505ab405
Exception code: 0xc0000005
Offset: 0 x 0000000000001069
ID of the process failed: 0x38ac
Start time of application vulnerabilities: 0x01ce0f64ca15c5bb
The failing application path: C:\Program Files\Microsoft Office 15\root\office15\outlook.exe
The failed module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 2dee8047-7c45-11e2-be7a-406186773f2d
Faulting full name of the package:
ID of the failed package-parent application:

I saw the possible page on ndll.dll errors, but none who appear to apply to this situation.

AND, here, the pleasure is: what happens on 3 different computers, all expenses installs Win8 and office 2013/365. THUS, it is not something on a particular machine. Something is wrong, either with the Windows driver.

I'll look forward to aid - is not not able to print is a major obstacle and it is making me long for Win7 and Office 2010...

Thank you
Scott

Try to update the driver for your printer. You can get the driver from your printer manufacturer's Web site.

Tags: Windows

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