Windows 7 hacked: cannot open one of my accounts or apps

my username changed and replace it with this hack. I can't open any of my accounts or apps. Help, please!

Original title: pirate

Hi Albert,

Thanks for posting your query in Microsoft Community.

Sorry for the inconvenience caused with Windows 7.

1. have other people access your computer?

2. have you installed software that claims to "make your PC faster?

2. "I can't open any of my accounts or apps.", you are unable to log-in to your user account?

3. do you give no information (code) to configure remote access to your computer?

If not, you can please see the links below.

https://www.Microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx

https://www.Microsoft.com/en-us/safety/online-privacy/phishing-scams.aspx

Reference:

You can also perform a full system scan using Windows defender in offline mode (removes malicious software) and check if it helps.

Warning: the data files that are infected must be cleaned only by removing the file completely, which means there is a risk of data loss.

http://Windows.Microsoft.com/en-us/Windows/what-is-Windows-Defender-offline

We can see the links and check if it helps.

Thank you.

Tags: Windows

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