Windows 7 Home Basic tone works not

I bought a computer laptop sony vaio VPCEH26EN in 2011. The laptop comes with windows 7 Home Basic preinstalled. Recently, the system had not worked in the last week. I have left chance rather than format windows. The windows 7 Home basic has been downloaded from the internet. The key provided with the laptop does not work. In one place when I entered a character, the windows show invalid character error. Help, please

Skip entering your product key Windows 7 and complete the installation.

When you reach the desktop, click Start, right-click on computer

Click on properties

Scroll down to the Windows Activation

Click the link x days before activation.

Click on the link that says: "show me other ways to activate.

Enter the product key

Click next

Select the Activation of the phone

Click Next when you enter your key page

Select your country

Click Next, call the number listed

Be sure to explain your situation to the Appeals Officer.

Provide the installation generated when ID requested by the call agent

They give a confirmation ID in return, enter it

Click next to complete the activation.

You can also activate by phone:

How to activate Windows 7 manually (activate by phone)
 
1) click Start and in the search for box type: slui.exe 4
 
(2) press the ENTER"" key.
 
(3) select your "country" in the list.
 
(4) choose the option "activate phone".
 
(5) stay on the phone (do not select/press all options) and wait for a person to help you with the activation.
 
(6) explain your problem clearly to the support person.
 
http://support.Microsoft.com/kb/950929/en-us

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