Windows 7 Home Premium on OEM PC suddenly not authentic: 0xC004F063

In my care, I have a laptop HP Pavilion G72-261US PC preinstalled with Windows 7 Home Premium SP1 x 64.  The COA is present, but three years of light to a normal use rubbed most of the ink, including all product keys.  All of the evidence whether a genuine COA remain except for the key.

He met recently with a series of incidents of malicious software, probably the initial cause of Windows 7 in a State not authentic and the owner contacted HP for support later.  At the insistence of their support, the owner has entered a new product key and activation failed since then.  While in my care, I tried to get this product key, but WGA fails with 0xC004F050 error (it's a default key?).

While in my care, I removed malicious software reset and other unwanted programs, search engines and Add-ons, the winsock catalog, performed an integrity check of system with "sfc/scannow" and installed Important updates via Windows Update.  Among the unwanted programs ScorpionSaver Services of Adpeak, Inc., and before the entry into my care she had himself installed in the winsock catalog.

An upgrade on the spot arrived at an unknown point in the past, and an OEM product key was found in the Windows.old directory.  However, the activation fails on this key with error 0xC004F063.

How to reactivate Windows on this PC?

The laptop is more in my care.  He had a resolution, but neither I nor the owner were satisfied.

The recovery partition was there and available as an option, but the owner decided it was too costly in time and labour required.

I finally found a phone number for the MPA (validated by a moderator of forum here in another thread), and the officer indicated that the product key has been blocked by HP, HP gave the owner of the default key.  A call to HP support has led agent firmly refusing the blocking of any Microsoft product key, so it went in a circle dedicated to uselessness.

The owner has decided to buy a new key to get a real Kit rather than face any more frustration, and Windows has been activated successfully.

Tags: Windows

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