Windows 7 update crashed my computer

This is my work computer and I turn it off last night. I came this morning and he began to start and complete updates. After completing the updates he went to display just before the opening of session and the screen just sits there and flickers. I can move the mouse but the keyboard commands seem not to answer. I tried to boot into safe mode and same thing, just at a lower resolution.

Hello

Thanks for posting your query in Microsoft Community.

We apologize for the inconvenience caused and to solve the problem, I suggest you to perform auto repair with installation media and see if it helps you repair system files or not. For the execution of the task, I suggest you to try the steps below and see if it helps.

Method 1: When you use the recovery environment (Windows RE) to troubleshoot startup issues, first try the Startup Repair option in the System Recovery Options dialog box. If this does not resolve the problem, or if you have additional problems manually, use the Bootrec.exe tool.

Because you cannot start the computer, you may need to create a bootable Windows installation media, and then do an auto repair, and if this does not help then you try to restore your computer to the previous date.

Note: When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.

If you are using Windows 7 then the link provided below might help you to download and create installation media.

Download Windows 7 Disk Images (ISO files)

Method 2: If the problem persists, try to rebuild the BCD by using the Bootrec.exe tool. To run the Bootrec.exe tool, you must start Windows recovery environment (Windows RE) . To do this, follow these steps:

  1. Place the Windows 7 installation disc in the disc drive, and then start the computer.
  2. Press a key when you are prompted. Select a language, a time, a currency, a keyboard or an input method, and then click Next.
  3. Click repair your computer.
  4. Click the operating system you want to repair, and then click Next.
  5. In the System Recovery Options dialog box, click command prompt.
  6. Type Bootrec.exe, and then press ENTER.

See the following link for more information:

How to use the Bootrec.exe tool in the Windows recovery environment to troubleshoot and repair startup issues in Windows

http://support.Microsoft.com/kb/927392

Method 3: If after performing the above steps, you are able to start the computer and access the desktop then try to Uninstall KB3097877 update if it is installed, and then reinstall it.

Hope it would help. If problem persists always post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.

Tags: Windows

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