Windows 8 Bad System Config Info keeps popping up

Windows 8 error message then comes black screen, saying that he is diagnosing the problem, but nothing happens.  It won't let me choose recover or restore. How to cross these two screens? It doesn't recognize any key I press so I can't get anywhere to fix.  What should I do?

Hi Karen,.

Please help me with some information.

1. are you a blue error screen?

2. do you have a disc of Windows 8?

You can try the following steps and check if these steps help you to resolve the issue.

Method 1: restore the computer to an earlier date, as this will help you to restore the computer to the date when it was working fine.

a. start the drive of Windows 8.

b. once select your language, time settings and keyboard, click next to load the next window, then click on repair your computer a link on the lower left corner of the window.

c. you should then presented one choose an Option screen, with troubleshooting as an option to select.

d. in the troubleshooting screen, select advanced options.

e. Select Restore and follow the prompt on the screen.

You can check the link for more information.

How to restore, refresh or reset your PC

http://Windows.Microsoft.com/en-us/Windows-8/restore-refresh-reset-PC

If you restore the computer, you may lose some programs and personal updates.

Method 2: you can try to create a new installation media.

Please see the link to create a new installation via a USB media.

How to create an installation media for a PC refresh or reset

http://Windows.Microsoft.com/en-us/Windows-8/create-reset-refresh-media

If please get back to us and let us know if this helps.

Tags: Windows

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