Windows 8 could not update... Two different mobile phones.

This will be a very long post, so here goes.

About 15 months ago, we bought an ADVENT laptop and it worked perfectly, but a day after an update, we got the windows is not not to update, returning error changes so we took it back to curry, it was under warranty. We have the laptop back and told of the update again, this caused the fault to happen once more. We have been to 4 times with the same problem of Curry and finally they told us that they don't pay back us or replace the laptop as the problem is to do with Microsoft we contacted Microsoft by phone and someone took control of the laptop and did a lot of things. When he download an update, they left her and said they'd call tomorrow to see how it happened. The update has failed once again and Microsoft never called back like they said they would.

We were so tired of driving in the city and calling God knows how many different companies for help we gave up and bought another laptop from Tesco. We got the laptop today (27/08/2014) and began the download of Norton and update the notebook he kept asking to be updated. After about 12 hours to download and apply the update, we've got the update failed, returning error changes once again on a laptop, we bought the same day.

The laptop was for my mother who starts College in the coming days, this whole ordeal brought to tears that we do not know what to do. Person not

We have the number of cases of Microsoft and Curry service know-how.

Hello

Thanks for posting your query in Microsoft Community.

I understand that you have Windows Update installation issues. And don't worry we are here to help you more in fixing the issue in both computers.

But I would like to know some more information on this issue to help you better.

(1) don't you make changes before this problem?

(2) is this specific to a particular update or all updates?

In the meantime, you can refer to the suggestions mentioned in the link below to solve the problem.

"Configuration of the Windows updates failed. Restoration of the changes. Do not turn off your computer"error when you try to install Windows updates

http://support.Microsoft.com/kb/949358/en-us

Note: See "how to reset the computer to start normally after a boot minimum troubleshooting" to prepare the computer to start as usual after a repair.

When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.

I hope this helps. Otherwise, feel free to write us back for assistance.

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