Windows 8 pro update - we cannot connect

Try to upgrade to windows 8 pro to windows 7.  Have you tried the troubleshooting and still nothing.  Spent 2.5 hours on the phone with tier 2 support last night and they did everything that I had already tried and nothing.  I tried the following



Msconfig (clean boot)

safe mode

deleted drivers/apps that show not compatible

different internet connections (fully functional for the web and other app downloads)

This is updated to windows (including patches and fixit)

proxy commands

Remove the Web installation

Rename the Web install

Different user profile




Here is the log file

2012-10-29 11:57:19, ConX::Setup:Web:COnlineStore:GetOfferForEdition CONX error: failure! [Error: 0x803d0013.]
2012-10-29 11:57:19, ConX::Setup:Web:COnlineStore:GetOfferForEditionAsync CONX error: failure! [Error: 0x803d0013]
2012-10-29 11:57:19, ConX::Setup:Web:CWizardPageReviewLateEntryPresenter:OnShow CONX error: failure of the API online store [error: 0x803d0013.]
2012-10-29 12:06:12, ConX::Setup:Web:COnlineStore:GetOfferForEdition CONX error: failure! [Error: 0x803d0013.]
2012-10-29 12:06:12, ConX::Setup:Web:COnlineStore:GetOfferForEditionAsync CONX error: failure! [Error: 0x803d0013]
2012-10-29 12:06:12, ConX::Setup:Web:CWizardPageReviewLateEntryPresenter:OnShow CONX error: failure of the API online store [error: 0x803d0013.]
2012-10-29 12:54:25, ConX::Setup:Web:COnlineStore:GetOfferForEdition CONX error: failure! [Error: 0x803d0013.]
2012-10-29 12:54:25, ConX::Setup:Web:COnlineStore:GetOfferForEditionAsync CONX error: failure! [Error: 0x803d0013]
2012-10-29 12:54:25, ConX::Setup:Web:CWizardPageReviewLateEntryPresenter:OnShow CONX error: failure of the API online store [error: 0x803d0013.]
2012-10-29 12:59:15, ConX::Setup:Web:COnlineStore:GetOfferForEdition CONX error: failure! [Error: 0x803d0013.]
2012-10-29 12:59:15, ConX::Setup:Web:COnlineStore:GetOfferForEditionAsync CONX error: failure! [Error: 0x803d0013]
2012-10-29 12:59:15, ConX::Setup:Web:CWizardPageReviewLateEntryPresenter:OnShow CONX error: failure of the API online store [error: 0x803d0013.]
2012-10-29 13:15:12, ConX::Setup:Web:COnlineStore:GetOfferForEdition CONX error: failure! [Error: 0x803d0013.]
2012-10-29 13:15:12, ConX::Setup:Web:COnlineStore:GetOfferForEditionAsync CONX error: failure! [Error: 0x803d0013]
2012-10-29 13:15:12, ConX::Setup:Web:CWizardPageReviewLateEntryPresenter:OnShow CONX error: failure of the API online store [error: 0x803d0013.]
2012-10-29 13:32:09, ConX::Setup:Web:COnlineStore:GetOfferForEdition CONX error: failure! [Error: 0x803d0013.]
2012-10-29 13:32:09, ConX::Setup:Web:COnlineStore:GetOfferForEditionAsync CONX error: failure! [Error: 0x803d0013]
2012-10-29 13:32:09, ConX::Setup:Web:CWizardPageReviewLateEntryPresenter:OnShow CONX error: failure of the API online store [error: 0x803d0013.]

I tried to download the installation file and runnning the web he asks key, then it says please wait while we're online and get stuff

and then said: we cannot connect you right now


Get exactly the same thing, even using level 2 mouth gaping for 2 hours. He said he spoke to Washington from Microsoft? and they said it was due to the amount of people trying to upgrad, said would call me back tomorrow to continue the matter. I don't hold much hope but to keep up-to-date.

Hello world

I asked around and for the error:

"We cannot connect you right now. Check your internet connection and try again.

I think that you need an agent that specializes in ESD.   May be a few people who receive this fault contract this team and let us know how it goes?

ESD team contacts list is located here:


Tags: Windows

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