Windows 8 pro update - we cannot connect
Try to upgrade to windows 8 pro to windows 7. Have you tried the troubleshooting and still nothing. Spent 2.5 hours on the phone with tier 2 support last night and they did everything that I had already tried and nothing. I tried the following
Msconfig (clean boot)
deleted drivers/apps that show not compatible
different internet connections (fully functional for the web and other app downloads)
This is updated to windows (including patches and fixit)
Remove the Web installation
Rename the Web install
Different user profile
Here is the log file
2012-10-29 11:57:19, ConX::Setup:Web:COnlineStore:GetOfferForEdition CONX error: failure! [Error: 0x803d0013.]
2012-10-29 11:57:19, ConX::Setup:Web:COnlineStore:GetOfferForEditionAsync CONX error: failure! [Error: 0x803d0013]
2012-10-29 11:57:19, ConX::Setup:Web:CWizardPageReviewLateEntryPresenter:OnShow CONX error: failure of the API online store [error: 0x803d0013.]
2012-10-29 12:06:12, ConX::Setup:Web:COnlineStore:GetOfferForEdition CONX error: failure! [Error: 0x803d0013.]
2012-10-29 12:06:12, ConX::Setup:Web:COnlineStore:GetOfferForEditionAsync CONX error: failure! [Error: 0x803d0013]
2012-10-29 12:06:12, ConX::Setup:Web:CWizardPageReviewLateEntryPresenter:OnShow CONX error: failure of the API online store [error: 0x803d0013.]
2012-10-29 12:54:25, ConX::Setup:Web:COnlineStore:GetOfferForEdition CONX error: failure! [Error: 0x803d0013.]
2012-10-29 12:54:25, ConX::Setup:Web:COnlineStore:GetOfferForEditionAsync CONX error: failure! [Error: 0x803d0013]
2012-10-29 12:54:25, ConX::Setup:Web:CWizardPageReviewLateEntryPresenter:OnShow CONX error: failure of the API online store [error: 0x803d0013.]
2012-10-29 12:59:15, ConX::Setup:Web:COnlineStore:GetOfferForEdition CONX error: failure! [Error: 0x803d0013.]
2012-10-29 12:59:15, ConX::Setup:Web:COnlineStore:GetOfferForEditionAsync CONX error: failure! [Error: 0x803d0013]
2012-10-29 12:59:15, ConX::Setup:Web:CWizardPageReviewLateEntryPresenter:OnShow CONX error: failure of the API online store [error: 0x803d0013.]
2012-10-29 13:15:12, ConX::Setup:Web:COnlineStore:GetOfferForEdition CONX error: failure! [Error: 0x803d0013.]
2012-10-29 13:15:12, ConX::Setup:Web:COnlineStore:GetOfferForEditionAsync CONX error: failure! [Error: 0x803d0013]
2012-10-29 13:15:12, ConX::Setup:Web:CWizardPageReviewLateEntryPresenter:OnShow CONX error: failure of the API online store [error: 0x803d0013.]
2012-10-29 13:32:09, ConX::Setup:Web:COnlineStore:GetOfferForEdition CONX error: failure! [Error: 0x803d0013.]
2012-10-29 13:32:09, ConX::Setup:Web:COnlineStore:GetOfferForEditionAsync CONX error: failure! [Error: 0x803d0013]
2012-10-29 13:32:09, ConX::Setup:Web:CWizardPageReviewLateEntryPresenter:OnShow CONX error: failure of the API online store [error: 0x803d0013.]
I tried to download the installation file and runnning the web he asks key, then it says please wait while we're online and get stuff
and then said: we cannot connect you right now
Get exactly the same thing, even using level 2 mouth gaping for 2 hours. He said he spoke to Washington from Microsoft? and they said it was due to the amount of people trying to upgrad, said would call me back tomorrow to continue the matter. I don't hold much hope but to keep up-to-date.
I asked around and for the error:
"We cannot connect you right now. Check your internet connection and try again.
I think that you need an agent that specializes in ESD. May be a few people who receive this fault contract this team and let us know how it goes?
ESD team contacts list is located here:
I'm on my pc Windows XP pro and since I format, distribution it over and over and then re install Windows XP pro again and again (9 or 10 times) in the last week.,.
I can't work Windows XP update page.
I get "" error number: 0x8024400A this website has encountered a problem and cannot display the page you are trying to show. ' "
All suggestions on this site of Microsoft points people he difficulty page.
How to practice, this will not work unless Windows XP SP3 is installed.
Is there something silt, then this thing stupid construction of Microsoft, to find the solution on how to solve an error with windows XP pro updates?
I just don't feel the HD reformatting and waisting my time again and again when I have the same problem each time.
BTW, someone read this if you have to re install windows XP and plus size your time by signing up immediately as you will certainly have to start over and over again! MONEY IS good TIME BILL! Laughing out loud
(1) what is the update that you are trying to install? I would like to the KB article number.
(2) what are the troubleshooting steps you have tried to solve this problem?
(3) did you change on your computer recently?
I suggest to try the steps in the following link and check if it helps.
You cannot install updates from Windows Update, Microsoft Update, or by using the auto update after a repair of Windows XP after installing Windows XP SP3 immediately after a clean installation of Windows XP SP2 or
Hope this information helps.
How can I get Windows 7 Pro 32 bit automatically connect to drives mapped to the startup?
It should connect as much as the other computers with their car are on the account users are properly configured, security passwords are defined and firewall do not block.
If the system is only yours and there is no need of local network security, enable the guest account on all computers, give them all the permissions and there will be less to worry about connection mapped, but local drive without security.
PS Ce preceding is based on cable connections. If the connections are wireless, it's another story.
Due to the maturity of the wireless adapter and their support through the OS, automatic connection could not occur.
Wireless is great, but most of us try to sneak out of it the uses it was not designed for.
My posts reflect my understanding and experience. It does not necessarily reflect the opinion or the vision of Microsoft, or anyone else.
* Original Title: windows update
When you try to install the update to upgrade windows 7 pro for windows ' 0 pro update windows seems even after 5-10 min in a loop with no sign of progress.
If anyone has any ideas on how it can be fixed please tell me
Please run the Windows Update Troubleshooter:
Please provide the exact details of any problem it reports as not fixed.
Original title: Windows 8 is not a valid product key.
I'm trying to upgrade to windows 8 pro with a key that I bought at the time when it was out, and when I try to download with the download tool, it is said "We cannot connect you right now, please try again later" I did some digging around and discovered that it could be because it has been activated somehow , I have not this installed on any pc help?
-Try to switch to a wired connection if you download over Wi - Fi
Disable/uninstall no matter what third-party Antivirus, you may have installed before the update.
-Do a clean boot.
I bought a Windows 8 Pro Upgrade and received the product key I used to download and run a clean install to my laptop using a USB Flash drive (format my HD then install). But now, in my new installed Windows 8, I can't use this product key to activate Windows as it says that the key is for an upgrade, not a clean install. I was not aware of this problem when I did the clean install. So, how can I activate my Windows now?
It! s a upgrade, you need to UPGRADE your existing system. New installation is not supported. I'm sorry.
This is simply not true.
If you had a hardware problem and you will need to re - install Windows 8, you can do this by using installation media that the wizard allows you to create (or installation media that you ordered, if you chose to order discs).
If you don't have installation media, you can re - install your older version of Windows and rerun the upgrade.
Whatever it is, you will need the product key you received when you paid for Windows 8. If you choose to do a clean install of Windows 8 from the installation media, you will also need to call Customer Service for help activating your copy of Windows.
Program Manager | Windows Server
Whenever I try to download an app of any kind on the Windows (games, news or social applications) store I get an error message saying it is unable to download or try again later, this happened last week, & it worries me because I am not allowed to download applications. He said: "we cannot connect to the service you need right now. "Check your network connection or try this later. If anyone can solve this problem for me, it would be a great relief.
Original title: Windows Store-downloads
Try the troubleshooting steps below after completing the methods provided by Vinodh.V
Method 1: Make sure that the Date and the time is accurate
Open quick run (Windows key + R)
Type timedate.cpl , and then click OK
Click the Internet time tab
Click change settings
Click update now , and then click OK once the time is Sync
Method 2: The problem may be caused by the Proxy settings
If you use a Proxy
Press the Windows key + X to open the Menu power user
Click prompt (admin)
Of that type the below command and press enter
netsh winhttp import proxy source = ie
If this does not work, you can reset the proxy settings using below command
netsh winhttp reset proxy
3:Fix Windows Update method
Running Windows Update troubleshooting tool can solve some problems.
Open Control Panel
Click on find and fix problems under system and security in category view (or) click on Troubleshooting if you have large icons or small icons view
Select the fixed problems with Windows update.
Select Next and then click Finish when the process is complete
Method 4: Search for the latest Windows updates
Open quick run (Windows key + R)
Type wuapp , and then click OK
Click check updates
Download and install all pending updates.
Restart the computer
Method 4: perform the Scan SFC
Press the Windows key + X to open the Menu power user
Click prompt (admin)
Type in the command, and then press on enter
Method 5: Upgrade to the Local account and switch it to the Microsoft account
To switch to local accounts
Press the Windows key + C to open the bar of charms
Click change PC settings
Click USERS or accounts
Click on your account
Enter the current user password and click Next
Click sign out and finishing
Log on to the user account
To switch to the Microsoft account
Press the Windows key + C to open the bar of charms
Click change PC settings
Click USERS or accounts
Click to connect to a Microsoft account
Enter the current password
Enter the password of the Microsoft account and click Next
I had also encountered same error
Windows Update error: 80096002
Windows 8 Pro (64-bit)
Tried to use two convenience stores said that the problems are solved, but become again the same error
Windows store says I have to install all updates to upgrade to 8.1 Windows, but unable to install updates
This is a new Installation Windows 8 Pro (00178-10294-33899-AA447)
This problem is usually caused if you plug in external devices other than the mouse and keyboard, or if there is no program third party or apps that blocks the update settings. I would like to know some information about this problem so that we can help you further.
1. have you connected external devices other than the mouse or keyboard?
2 have you tried to install/check updates after a reboot?
3. what security software is installed on your computer?
I would suggest trying the following methods and check if it works for you.
If you connect the external devices other than the keyboard and mouse, then try to disconnect if and check if you are able to install/check updates.
Put the computer in a clean boot state, and check if the problem persists. Clean boot helps you disable all non-Microsoft services, so that we can check which third party/app program is causing this problem.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 or Windows 8 / 8.1:
Note: After the boot minimum troubleshooting step, see the "How to reset the computer to start as usual after a clean boot troubleshooting" section in the link provided to return the computer to a Normal startup mode.
Try the procedure described in the following Microsoft Help article and check if that helps. This article contains information about how to upgrade to Windows 8.1 Windows 8.
Please reply with the status of the issue so that we can better help you.
I show no update Windows since July 2013. Whenever I have check I get a download of update, but during the installation I get 'impossible '. Code: 80070BC9 and others. No updates installed after KB2864629. This time, it's KB2871777 and KB2871690. KB2871690 download and install 'Successful' but after reboot back to the previous setting. The version is Windows 8 Pro 64 Bit. I can't upgrade to windows Pro 8.1 until the windows updates are installed.
If you uninstall KB2864629, KB2862073 andKB2855336),  restart twice & then do not install them again once the behaviour continues?
Restoration/refresh/reset page applies to Win8 & Win8.1.
Because you are apparently missing a value of 5 or 6 months of security updates (as well as the updated prerequisite Win8.1), you are the best solution at this point is a Reset ("all delete and reinstall Windows").
Note: The computer must NOT be connected to the internet or local area network (i.e. other computers) in its current state. All your personal data (e.g., banking online & passwords credit card) must be considered at risk, if not already compromised.
 KB2851284 is a update or a section of the play.
When you try to install updates for Windows XP Pro, the installatoin fails. He said: "the following updates have not been installed, .net Framework 1.1 Service Pack 1 KB951847, KB2600217, KB2604121, KB2737019, KB2742595, KB2789642." How can I fix?
View your history of update for the error codes.
Error code '0x8007066A' when you use the Windows Update Web site or Microsoft Update to install the .net Framework update:
When you try to install an update for .NET Framework 1.0, 1.1, 2.0, 3.0 or 3.5, you may receive Windows Update '0 x 643' error code or error code Windows install "1603".
When installing updates using Windows update or Microsoft Update you may receive error 80070643 0 x or 0 x 643
http://support.Microsoft.com/kb/976982 (including Windows 8)
Use the foregoing as guides to solve the problem.
If necessary, click the following link to download the .NET Framework cleanup tool:
You can use this to check what versions are actually installed on your computer:
The user guide for the .NET framework installation check tool
If any - relocation order:
- .NET framework 3.5 SP1 (this will install the .NET Framework 2.0 SP2 and 3.0 SP2)
- .NET framework 1.1 (if you have all the programs installed in need, this blog helps you decide whether or not you need)
- .NET framework 1.0 (if you have all the programs installed in need, this blog helps you decide whether or not you need)
- .NET framework 4
For more information, please visit: http://blogs.msdn.com/b/astebner/archive/2010/12/22/10108400.aspx
For .NET Framework 4
You can try the applicable repair just only the .NET Framework versions affected - http://support.microsoft.com/kb/976982
Windows XP users follow these steps to repair the installation of .NET Framework 4:
- Close all running applications.
- Click Start, click Control Panel , and then click on Add / Remove Programs.
- Click Microsoft .NET Framework 4 Client Profile in the list of installed programs, and then click Change/Remove.
- Select repair .NET Framework 4 Client Profile to its original state , and then click Next.
- Repairs completed, click Finish.
- Click restart now.
- After you log in to Windows, click the Start button, then type Windows Update in the box to search for and then click Windows Update.
- Click find updates. When the scan finished, click install updates to Windows.
- Follow the instructions on the screen to install the updates of Windows.
I want to save a copy of windows, all files updates which is for my PC, for after stop of the windows xp pro in favor Web site.
How can I do this because I have hardware that is not supported in any newer OS.
For benefits during the different phases, you can open the link below and choose "Support Life Cycle policy" on the left side.
Integrate the end of Support Date Extended Support end date Service Pack Support end date 31/12/2001 14/04/2009 04/08/2014
If you reinstall Windows until the end of cycle, you will get the benefit as shown in the link. The best way is to download and save Service packs for XP that will cover more updates, or you can make a note of the update currently installed in the computer and manually download as backup.
I know that this question is asked many times, but I tried pretty much everything that is suggested and nothing seems to work, some worked for others, but they have not worked for me.
I have replaced a failed hard drive on a Lenovo X 200 an old laptop that I was giving away he a son of friends who needed just for the College.
I stuck in an SSD and saw genuine window 7 Pro licenses as was previously on Vista, I made a new installation as I've done a hundred times before, and then as always update windows first, but I'm just update Windows scroll bar I left it all night nothing happened.
I tried using the Microsoft Easy Fix times nothing.
I tried Windows Update Agent still nothing.
I tried a suggestion here that seemed to have worked for others install (KB3102810) I did as stated on this occasion, he worked told him there are 225 updates and 18 in option more, I jumped in option one it seemed to work very well it installed just 13 with the lack of rest I restarted as requested but recede in windows it says Windows is up to date, that was impossible.
I clicked on update again and it does what it was originally just to get the scroll bar that I left for hours and nothing, this is seriously my head in, I think that Microsoft is not going like it the impression that I'm being bullied by installing Win 10 and the person wants to win 10 , because they prefer to Win 7.
Please could someone help me on this pickle was on this thing now for almost 2 days of installation then put in solid form and re install all to nothing does not.
I would seriously some knowledge on it.
It was pointed out Alan
Ken Morely has the solution. Follow precisely...
I've used several times, as many others have, and it does not have the problem you describe.
Install all that it offers to the exception updates Windows that are not labeled security and are dated after 2014. The reason is that all those who since have no value to your system and prepare your system to accept Win10 and provide information to Microsoft.
I used my verson of Air Force free of windows xp for home when I was in the US Air Force as a 2E2. I have more the instal XP disk or key.
In the past that I had updated since XP to Vista Ultimate 3 pack. So improved from that of Windows 7 Ultimate.
Long story short, I left the Army Air and when moving apparently LOST those upgrade CD
About 3 years ago, I decided to build an another PC game from scratch and bought a computer 3 Windows 7 Ultimate installation, NOT an upgrade.
Because no windows 7 Ultimates were sold at the time I resorted to pay 350,00 USD or around that for a USB installation downloaded. The people who sold me the download I put on a USB stick never ends by send me the actual key. I'm at level my new computer Windows 10 Pro now and checked that the key was genuine before you install the update for windows 10.
The windows 7 ultimate key reported as checked and I was receiving all the Microsoft updates on this computer for the last 3 years.
I was running in the 80070005 error code when you try to run windows 10 update of Microsoft Update, so I decided to install from a USB key. He was now working and install until after the first reboot when it has encountered an error and came home from my windows 7 Ultimate.
My problem now is that my windows 7 Ultimate has no restoration no longer points at ALL! And now my windows says that it is not authentic!
I bought 2 x Windows 7 ultimate for autour almost 3pc in total 600 dollars!
I try to contact Microsoft, but in any case, was told to reinstall from upgrade Xp to vista, upgrade to win7, then switch to 10!
This is insane and now I am unable to do anything with my now NOT copy AUTHENTIC *!
Can someone at Microsoft Search my MS account and check please that I own these 6 installs, 3 upgrades and 3 costs to install the keys!
I can only find my machine key multi 7 fresh victory that I used 2 x so far on other computers, BUT I lost the installation software.
I don't know what other that spend another $ 200 on a windows installation package cost 10. But after this recital Im updated to scrap Windows and looking for a more user-friendly and coherent user to the BONE.
IM limited to my handicap of 80% pay per month right now and don't really have an extra 200 bucks to pay and I ALREADY BOUGHT somany other keys!
My fear is that 3 fresh keys 7 win a scam and I hope that my information has not been compromised.
Please help this hardware tech with this software problem.
There is no pack of 3 licenses of Windows 7 Ultimate version, only Windows 7 Home Premium has been sold as a bunch of family.
Please run the Microsoft Genuine Diagnostics Tool then copy and paste the results into an answer here for further analysis:
I keep losing internet connection, I have windows 7 and every time I connect it to the wireless internet works for 5 minutes, then a little ytellow icon pop up and say its connected without internet access. Its happened to me before and recently started happening to my cpu. I did a FRESH install of windows to see if it can help, but it didn't. IM literally on the point of throwing my processor through the cause of wall, I can't find a solution to this anywhere. Whenever the yellow icon pops up that I have troubleshoot and it indicates the default gateway was unavailable and that fixed it, then I have internet again for about 2-5 minutes and it does the same thing. Ive never had this problem on my cpu and the network has not been changed or anything, so I don't know what that the * could cause this. I literally wiped everything on my cpu and then do a system image to restore too. Ive been messing around with the registry, deletion of things here and there missions that I read, but only thing that happens is losing internet alltogether and must restore from system image. I'm really running out of ideas. Help, please. I have an adapter netgear wn311b wireless pci-express with the latest drivers.
to detect new updates for network based components on intel:
You will be asked to download and install active x components.
After the installation of the small file, click on the "expand all" button
You can choose to update your components wired network if necessary.
then re-install your wireless network management software.
assuming that your wireless network is intact (connected, permits), you can surf the net.
If the problem persists, troubleshoot more away:
When the computer is turned off, set again you netgear pci wireless adapter.
set of antenna for optimal orientation.
Check if your computer is authorized by your wireless router.
check the signal strength of your wireless router and the wireless pci adapter.
Ask yourself if you can help me with something... I just got my computer to my new Acer's OEM recovery media and wonder; I wanted to reinstall my original Windows 7 OS came with my computer in order to recover the programs that I've accidentally screwed up and lost during my special upgrade Windows 8 Pro I had when the store was to have the $14.99. I want to know if it is possible for me to re - install all the original media to the new drive and then run the Upgrade Advisor, follow it through, reinstall my Windows 8 Pro by using the product key that I bought at the time? Which will work? I don't have a recovery disk for the Pro Windows 8, just my product key which is saved for me. And no, there is not any Windows.old folder to reinstall the programs of the recovery partition. And no, I don't mean to update my Windows 8 Pro. I'm looking for an easy way to do what I'm not a type of technology! I appreciate all help. Thank you!
Yes, you can reinstall Windows 7 using the disc sent by the computer manufacturer. Once Windows 7 is installed, then you can move to Windows 8. Product key Windows 8 will work, and probably you may need to contact the activation of phone to the activation service.
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