Windows 8 to 8.1 computer does not start

Hello!

Yesterday I wanted to do the upgrade to windows 8.1. Everything was fine and my computer to restart. I pressed restart now and I'm out. It is now 12 hours my computer is stuck on "try to recover the installation" and then "put back your old version of windows" (sorry its in french so im trying to translate as I can). Help!

To clarify: it's a samsung I cannot put any cd and have no other windows 8 to create a usb program...

Hi Elise,.

Please answer these questions to better understand the issue.

  1. What is the model number for Samsung computer?
  2. You don't mean that there is no CD or DVD drive on the computer?
  3. Do you have any recovery disk or USB supplied by Samsung?

Try to remove the external devices connected to the computer and check if you can start the computer.

Step 1: you must have the system or USB recovery drive to solve the problem. Since you mention that you can not use CD/DVD, I suggest to create the recovery disk USB on another computer of Windows 8, or you can order that the recovery media from Samsung support to solve the problem.

First contact Samsung support and check if you can get the recovery media. If this isn't the case, you can create a computer recovery USB on another disk by referring to this article:

http://Windows.Microsoft.com/en-us/Windows-8/create-USB-recovery-drive

Step 2: If you have a recovery media. You can try to run an AutoFix from the OS disk.

  1. Begin the recover of Windows 8 USB/disc. Make sure that you create the drive of the appropriate version, x 86 or x 64, depending on your operating system current build)
  2. Once you select your language, time settings and keyboard, click Next to load the next window, and then click repair your computer on the lower left corner of the window.
  3. You should then be presented with a screen to choose an Option , with Troubleshooting as an option to select.
  4. In Troubleshooting screen, select Advanced options.
  5. Select repair automatic in the display Advanced options , and then select the operating system to repair, target, which would be Windows 8 in this case.

If the repair fails, you could try a System Restore, but this will be dependent on whether or not there is a restore point on your PC before of all the updates that you have installed. You can find the System Restore option in the Advanced options described above form.

Step 3: You can check the link and follow the steps to upgrade to 8.1 Windows 8 Windows:

"Updated to Windows 8.1 Windows 8"

http://Windows.Microsoft.com/en-us/Windows-8/update-from-Windows-8-tutorial

I hope this helps. If you need help with Windows, let us know and will be happy to help you.

Tags: Windows

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