WINDOWS can NOT LOAD the DRIVER of MOUSE 39 error in Vista
error 39. window pops up saying "windows cannot load the device driver. The driver may be corrupted or missing.
Go to the web site of the manufacturer of the mouse and locate the software, firmware or driver for your specific mouse and your Vista version and download everything on your system. Isensure that you have the correct downloads. If they have installation instructions available, download them too.
Go to the Device Manager by going to start / find and type Device Manager and enter and then double-click on the program icon that appears. Check each device to a red x, yellow! or white? These identify devices with problems probably (drivers, but also of conflict or something else). Click on each for more details and troubleshooting tips. If you need to get drivers (and you should do the mouse at least and all you have time to do - they can help way beyond simply solve this problem), let the computer dealer or the manufacturer of the device (NOT of Microsoft Updates). In fact, you must disable automatic updates in Windows Update driver as follows: http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/. Follow these steps to get the drivers: http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm. Once you have the drivers, you can install them via the Manager device as follows:http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html. Make sure that the mouse is attached when you do this so that it can be recognized.
If the stilll driver does not install (and you don't know it is compatible with Vista -http://www.microsoft.com/windows/compatibility/windows-vista/default.aspx), then delete all the system mouse drivers, connect the mouse, go to start / Control Panel / Add Hardware and select the option to search for new hardware devices and then to follow the guests and instructions. If it doesn't detect any new hardware, select the option to choose your material, find the closest match and install it manually as shown. This will include installing the driver which will hopefully work in this way.
If it still does not work, see the following articles on 39 error that can be useful:
http://forums.techarena.in/Vista-hardware-devices/686991.htm
http://www.windowvistarepair.com/VistaBlog/known-Vista-issues/dreaded-Vista-error-code-39-code-31-code-32-and-code-19-60/ (NOTE: do NOT download the software recommended on the site - it can cause damage to your system).
http://en.kioskea.net/faq/1215-driver-damaged-or-missing-code-39.
I hope this helps. If this isn't the case, after return and we will try other options (don't forget to answer my questions and update me on what happened when you tried the various recommendations listed above, then we will be better able to focus on the problem.)
Thanks and good luck!
Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
Tags: Windows
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