Windows cannot load the locally stored profile

Customer open their HP laptop this morning and it looks like a blank screen.  HP logo, trash, no program files, documents and email.  The only user is owner.  The event log has an error message that windows cannot load the locally stored profile.  Any ideas?  Thanks Dixon7

What follows is a synthesis of the responses of thread:
_______________________________
Hordie - Posted Thursday, December 18, 2008 12:57:21
Try the following per this KB.

http://support.Microsoft.com/kb/812339

Also, note, that link above is for XP. But it certainly looks like a profile problem. Here's how to create a new. Just create a new profile and delete the old one after the documents have been moved to the course.

1 / click on the Start button

2 / on the start menu, click the control panel option

3 / in the Control Panel, click the user account

4 / the user account window is now open

5 / in the list of options "Make changes to your account", click on manage another account

6 / user Account Control will now kick and ask permission to keep you. If you are the administrator, then simply click on the button continue. If you are not the administrator, then you need to get the administrator, the user name and password before you can continue.

7 / him choose the account you want to change the window will now open.

8 / click on create a new account

9 / the window "account name and choose an account type" open now

10 / type the name of the new account in the name dialog box.

11 / now select the Type of account you are interested in. You have two choice, Standard or administrator.

  • Standard - standard accounts allow the user to use most of the software installed on your computer and also to change the settings of the system that are not related to other users or is security settings.
  • Administrator - the administrator has complete control over the computer and can make changes they wish to

12 / once you have selected the type of account you want to create, click on the button create account

13 / new account will be created now.

_______________________________

sssod - posted Friday, December 19, 2008 23:08:41
Hello Dixon7,

You can also do a simple check to confirm or not the temporary profiles are created.

  • First check in C:\Users for all profiles not created by your customer.
  • Then check Control Panel > System > Advanced system settings > user profile > settings.
    • This will display a list of current profiles on the system.

Also, take a look on Microsoft for the Windows Vista KB Article, to see if it applies to your case: http://support.microsoft.com/kb/947215.

Overall, the underlying issue is simply corruption profiles of Hordie recommendation to create a new profile if the best. You could then just migrate the older user profile data to the new.

sssod
_______________________________

Rami
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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