Windows connection problems and "Windows could not log in the Windows Event Service.

September 14, 2014, I installed the hotfix for Windows (KB2590550).

When I try to log on to a standard user account (not Admin), I would get an error that might say something like "Windows could not connect to the Windows Service Service event".  I click OK and then get a totally blank screen showing on the arrow of the mouse (which can be moved).

Around this same time, when I was able to connect, I got a "not genuine Windows" pop up.  My windows 7 came factory-installed by Dell (Dec. 2011) and I got no re-imaging, re - install or repair since I got the computer.  I've also been running Symantec Endpoint Protection (version DoD) for 2011 as well.

When I login as administrator (different account), I get an error "Failed to connect to the Windows Event Service" or something like it in a control bar bubble popup.

I studied the Knowledge Base, and he said to apply the patch to KB2590550.

Since then, the question is still common and works (sometimes) when I reset the password for the standard user.  In addition, all updates of the operating system, patches, etc. have failed since then.

Now, I get occasional blue screens immediately as windows starts to load (just after the initial windows graphics) which triggers a reboot.

Service Pack 1 is installed.

Help, please!

Hello

Thank you for the update on the issue.

If the problem still persists I suggest to run the SFC scan to check the integrity of the system and see what it finds.

 

The sfc/scannow (System File Checker) command analyzes all protected system files and replaces incorrect versions with appropriate Microsoft versions.

We can check & repair missing and corrupt files by the following article in the Microsoft Knowledge Base.

  1. Go to Start, click all programs and open the Accessories.
  2. Right-click on command prompt in the list programs, and then select run as administrator. If you are prompted for an administrator password or for confirmation, type your password, or click OK.
  3. In the command prompt, type the following command and press ENTER:

sfc/scannow


For more information, refer to this link:

http://support.Microsoft.com/kb/929833/en-us

Get back to us with the result of the analysis so that we can offer you additional troubleshooting steps.

Kind regards.

Tags: Windows

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