Windows does not turn on or restart properly - boots to black screen

Whenever I reboot my computer or turn the power off and then turn it on, it will send me to a white, black screen. It passes through the small loading bar microsoft, then it sends me to this black screen. If it starts fine then the slider appears, but most of the time there's just on this black screen for hours and hours and I have to hold the power button so he can close.

I tried to do the analysis of hard drive and restoring the system, but I don't know what the problem is. Any help? Thank you.

Hello

·          Were there any changes made to your computer before this problem?

Step 1: Use the option ' enable video low resolution (640 × 480) ' start and then update your video card driver.

a. click the Start button, click the arrow next to Shut Down and then click on restart.

b. do one of the following:

·         If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, try again by waiting until the Windows logon prompt appears, and then stop and restart your computer.

·         If your computer has more than one operating system, use the arrow keys to select the operating system you want to start in safe mode, and then press F8.

c. on the Advanced Boot Options screen, use the arrow keys to select activate video low resolution (640 × 480) and press ENTER.

d. connect to your computer with an account of a user who has administrator rights.

e. If you can see your desktop, there is a problem with your video card. Try to update your video card driver. For more information, see update a hardware driver that is not working properly.

f. If these instructions allow to solve the problem, you are finished. If this is not the case, go to the next set of steps.

Step 2: Start the computer in safe mode and disable your video card

a. start in safe mode: http://windows.microsoft.com/en-US/windows-vista/Start-your-computer-in-safe-mode

b. sign in your computer with a user account with administrator rights. When your computer is in safe mode, you will see marked Safe Mode in the corners of your screen.

c. open the Manager of devices by clicking the Start button, click Control Panel, click System and security, and then, under system, clicking Device Manager.  If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

d. in the list of categories of equipment, expand the category of display cards. Take note of your graphics card.

e. right click on your graphics card and then click on disable. Confirmation prompt, click Yes.

f. close all open windows and restart your computer normally.

Tags: Windows

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