Windows Explorer does not respond, the applications do not open, System Restore does not work. Help!

Similar Questions

• My Windows Explorer is not working properly

  Here's what I mean. When I click on certain applications, they will show that they have been selected, just does not open. For example, my Windows Explorer.

  This link will take you to a .gif to show you what I mean: http://gyazo.com/006ae7c3bc77125dd856cc22efcdcef1

  It's a little hard to see, but you can tell that it is running, open any. He did not open behind my current web page, as you can see here:http://gyazo.com/e5991c1f5ddf9e3ceb99ead8b9c66eb5

  In any case, I tried to use the for tasks Manager restart and this does not work, nor does complete the task and get it back. I'm about to refresh my PC, but the only problem is that I can't update my PC because I have too many files, most of which I do not know the importance of. I'm afraid to go delete things that are essential to my PC.

  All this happened after I played call of Duty: World at War and it crashed. Since then, Windows Explorer was broken.

  Help, please

  SapphireBobcat (also known under the name of Jacob)

  Maybe it's the opening out of sight.  Make sure that you do not have an active extra monitor.  Press and hold Windows on your keyboard and type a P until it is said "Computer." only

• In Vista, Windows Explorer is not working, only able to access Task Manager

  just a message saying windows exploer does not. Can't access the Task Manager. Have you tried the scan of the drive. Scan and ok start virus scan. recently updated the computer to internet explorer 9 and done a windows update. has worked after the next time it was turned on, we had this problem.

  * original title - no desktop or start menu. just a message saying windows exploer does not. Can't access the Task Manager. Have you tried the scan of the drive. Start of scan and virus scan all the ok.*

  http://support.Microsoft.com/kb/933757

• Windows Media Player not working, help?

  OK, I got this computer from a friend of my father.  Of course, I wiped it clean and reset it because the man had forgotten to do before giving it to my father. I didn't have too many problems with it and more; the often the bombardment of ads, slows down a lot, really bad high heating. After a while, however, I managed to get fixed.

  But my real problem is that last year, my Windows Media Player started acting really crazy. It would freeze and become unresponsive, it is impossible for me to do something with it, even if I try to scroll to the bottom of the page. It has gotten to the point where they would stop working all together if I open the program. For this reason, I have no choice, but to go through my Windows Explorer, make a playlist of fortune on a folder and play my music/movies from there.

  I thought to download another Windows Media Player and remove the old, but I don't know how to do and what file to get.

  Need help please, I'm really tired of seeing the white screen.

  Hello

  If the problem persists, try running the fixit described in the article mentioned below and see if it makes a difference.

  Solve the problems of Windows Media Player video and other media or library

  Additional information:

  You can also view the article mentioned below.

  Windows Media Player

  Keep us.

  Kind regards

• My windows Explorer will not work. The APP CRASH is explorer.exe

  The APP CRASH is explorer.exe. I can't reach all the functions on the start menu, or the screen. When this has happened, I got the internet browser, and I have no problem there. I downloaded a system check and verification of the register, but my computer only allows me enough time to launch. Close, but no. My McAfee system has been running for an hour, is 73% completed and shows no problem. I don't have my operating system CD, as wonderful HP and compaq have backup loaded on the HD to guess what? I can't access it? Any suggestions?

  Hi ReginaKinder,

  ·         What is the full error message?

  Follow the suggestions below for a possible solution:

  Step 1: Start in safe mode and check if the problem persists.

  Start your computer in safe mode

  http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

  Step 2: If the problem does not occur in safe mode, you can put your system to boot (in normal mode) to solve the problem.

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  http://support.Microsoft.com/kb/929135

   

  Note: After troubleshooting, be sure to configure the computer to start as usual as mentioned in step 7 in the above article.

  Let us know if you need more assistance.

• I lost the office and all programs-system restore will not work. Now, all I have is a blue screen.

  Original title: I lost the office and all programs-system restore won't work

  I don't know what happened, now all I have is a blue screen, if I click on programs it says 'empty' can not get on anything

  Hello
   
  1. what exactly happens when you try to perform the system restore? If you receive an error message then, send the same return.
  2 have you made changes on the computer before this problem?
   
  Please answer these questions and to provide more specific information on the issue. This could help us help you better.
  The following articles could be useful.
  After the Windows Logo appears or after you log in to Windows, a Windows XP computer cannot display the wallpaper, a black screen or a blue screen
  http://support.Microsoft.com/kb/318027
  When you point to "Programs" on a Windows XP-based computer, the program list does not appear, or the list of programs is empty
  http://support.Microsoft.com/kb/941248

• Windows Explorer does not work properly and hold all the time

  I have Windows 7 Professional as a platform. In the end, I find windows Explorer does not correctly and hold all the time. Pls advise on how to solve this problem. Note I am not a computer Savvy and I need a step by step approach.

  Thank you for your time and enjoy your time.

  .

  Hello

  Use the startup clean and other methods to try to determine the cause of and/or
  eliminate problems.

  ---------------------------------------------------------------

  References to Vista also apply to Windows 7.

  What antivirus/antispyware/security products do you have on the machine? Include
  everything you've ALWAYS had on this machine, including those you have uninstalled (they
  remains of leave behind which can cause strange problems).

  ----------------------------------------------------

  Follow these steps:

  Try these to erase corruption and missing/damaged file system repair or replacement.

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to fix the system files of Windows 7 with the System File Checker
  http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

  How to analyze the log file entries that the Microsoft Windows Resource Checker
  (SFC.exe) program generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run check disk in Windows 7
  http://www.SevenForums.com/tutorials/433-disk-check.html

  ==========================================

  After the foregoing:

  How to troubleshoot a problem by performing a clean boot in Windows
  Vista or Windows 7
  http://support.Microsoft.com/kb/929135

  Use advanced tools to solve performance problems in Windows 7
  http://www.howtogeek.com/HOWTO/6152/use-advanced-tools-to-troubleshoot-performance-problems-in-Windows-7/

  Problems with the overall speed of the system and performance
  http://support.Microsoft.com/default.aspx/GP/slow_windows_performance?p=1

  How to troubleshoot performance issues in Windows Vista
  http://support.Microsoft.com/kb/950685

  Optimize the performance of Microsoft Windows Vista
  http://support.Microsoft.com/kb/959062
  To see everything that is in charge of startup - wait a few minutes without doing anything-
  then right click on taskbar - task manager - take a look at stored by -
  Process - Services - this is a quick reference (if you have a little box on)
  Lower left - show for all users, then check that).

  How to change, add or remove startup programs in Windows 7
  http://www.SevenForums.com/tutorials/1401-startup-programs-change.html

  Is a quick check to see who are loading method 2 - using MSCONFIG
  then after a list of these here.
  --------------------------------------------------------------------

  Tools that should help you:

  Process Explorer - free - find out what files, registry keys, and other objects
  processes have open, which DLLs they have loaded and more. This unique
  powerful utility will show you even owned by each process.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

  Autoruns - free - see what programs are configured to start automatically
  When your system boots and you connect. Autoruns also shows you the complete list
  locations of registry and files where applications can configure start automatic settings.
  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
  Process Monitor - Free - monitor file system, registry, process, thread and DLL
  activity in real time.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx

  There are many excellent free tools from Sysinternals
  http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx

  WhatsInStartUP - free - this utility displays the list of all applications that are
  loaded automatically when Windows starts. For each application, what follows
  the information is displayed: Type of startup (registry/Startup folder), Command - Line
  Channel file, the product name, Version, company name, location in the registry or
  file system and more. It allows you to easily disable or remove unwanted programs
  that runs in your Windows startup.
  http://www.NirSoft.NET/utils/what_run_in_startup.html

  There are many excellent free tools to NirSoft
  http://www.NirSoft.NET/utils/index.html

  Window Watcher - free - do you know what is running on your computer? Maybe
  not. The window Watcher says it all, every window created by each execution of the statement
  program, if the window is visible or not.
  http://www.KarenWare.com/PowerTools/ptwinwatch.asp

  Many excellent free tools and an excellent newsletter at Karenware
  http://www.KarenWare.com/

  ===========================================

  Think about it an absolute must - manually update your drivers.

  Vista and Windows 7 updated drivers love then here's how update the most important.

  This is my generic how updates of appropriate driver:

  This utility, it is easy see which versions are loaded:

  -Free - DriverView utility displays the list of all device drivers currently loaded
  on your system. For each driver in the list, additional useful information is
  Poster: load address of the driver, description, version, product name,.
  company that created the driver and more.
  http://www.NirSoft.NET/utils/DriverView.html

  For drivers, visit Maker as replacements and system manufacturer of device which are
  the most recent. Control Panel - write - graphics card - device manager
  the brand and complete model of your video card - double click - tab of the driver-
  Note the version information. Now click on UPdate Driver (this can do nothing
  MS is far behind the certification of drivers) - then do a right click - Uninstall - REBOOT
  This will refresh the driver stack.

  Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard
  If there are 3rd party with their own software and drivers and the other main device drivers
  you have.

  Now, go to the site of the manufacturer of system (Dell, HP, Toshiba as examples) (restore)
  and site (Realtek, Intel, Nvidia, ATI, for example) and get the manufacturer and device
  their latest versions. (Look for the system to update the BIOS, Chipset and software updates
  Site of the manufacturer here.)

  Download - SAVE - go to where you put them - right click - RUN AD ADMIN -.
  REBOOT after each installation.

  Always check in the Device Manager - drivers tab to be sure the version you are
  installation actually appears. This is because that some rollback of drivers before the
  later is installed (particularly that audio drivers) so install a driver - reboot.
  Make sure that it is installed and repeat if necessary.

  Repeat to the manufacturers - BTW to the device makers DO NOT RUN THEIR
  SCANNER - check manually by model.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  Installation and update of drivers under Windows 7 (updated drivers manually using
  the above methods is preferable to ensure the latest drivers from the manufacturer of system
  and device manufacturers are located)
  http://www.SevenForums.com/tutorials/43216-installing-updating-drivers-7-a.html

  If you update the drivers manually, then it's a good idea to disable driver facilities
  in the updates of Windows, which leaves on Windows updates, but it will not be installed
  pilots who are generally older and cause problems. If updates provides a new
  driver then hide it (right click on it) and then go get new ones manually if
  you want.

  Stop Windows 7 to automatically install device drivers
  http://helpdeskgeek.com/Windows-7/stop-Windows-7-from-automatically-installing-device-drivers/

  How to disable automatic driver Installation in Windows 7 / Vista
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/

  Turn off Windows Update Device Driver search prompt in Windows 7 / Vista (for the)
  Professional, comprehensive and Enterprise edition)
  http://www.AddictiveTips.com/Windows-tips/disable-Windows-Update-device-driver-search-prompt/

  ===========================================

  Refer to these discussions because many more excellent advice however remember to check
  your antivirus, the main drivers and BIOS update programs and also to solve problems
  with the first method cleanboot.

  Problems with the overall speed of the system and performance
  http://support.Microsoft.com/GP/slow_windows_performance/en-us

  Performance and Maintenance Tips
  http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125

  Explorer Windows stopped working
  http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Satellite L300-215: windows Explorer does not respond after recovery

  Hello

  I got a blue screen - don't know what error message was and then stop.
  I realized the recovery process to return to output from the computer in the box, but when I start I only go as far as office and then "windows Explorer is not responding".

  Anyone have any ideas?

  Also if it is a disk failure hard can easily replace the hard drive and the boot of my recovery disks

  Ta

  > Also if it is a disk failure hard can easily replace the hard drive and the boot of my recovery disks
  Yes, easy to replace the HARD drive.
  It takes a HARD drive 2.5 SATA for this laptop.

  But I recommend that you check the first HARD disk using a tool called Drive Fitness Test... Use google to get this software

  Here are a few examples how to replace the HARD drive on the different laptop models:
  http://forums.computers.Toshiba-Europe.com/Forums/Forum.jspa?forumid=116

• Windows Explorer is not responding. you want to wait, close or restart the program

  Remember - this is a public forum so never post private information such as numbers of mail or telephone!

  Ideas:

  • You have problems with programs: WINDOS VISTA
  • Error messages: WINDOWS EXPLORER IS NOT ANSWER
  • Recent changes to your computer
  • What you have already tried to solve the problem

  Hello

  What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
  on this machine, including those you have uninstalled (they leave leftovers behind which can cause
  strange problems).

  ----------------------------------------------------

  Follow these steps:

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  ==========================================

  After the foregoing:

  How to troubleshoot a problem by performing a clean boot in Windows Vista
  http://support.Microsoft.com/kb/929135
  How to troubleshoot performance issues in Windows Vista
  http://support.Microsoft.com/kb/950685

  Optimize the performance of Microsoft Windows Vista
  http://support.Microsoft.com/kb/959062
  To see everything that is in charge of startup - wait a few minutes with nothing to do - then right-click
  Taskbar - the Task Manager process - take a look at stored by - Services - this is a quick way
  reference (if you have a small box at the bottom left - show for all users, then check that).

  How to check and change Vista startup programs
  http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

  A quick check to see that load method 2 is - using MSCONFIG then put a list of
  those here.
  --------------------------------------------------------------------

  Tools that should help you:

  Process Explorer - free - find out which files, key of registry and other objects processes have opened.
  What DLLs they have loaded and more. This exceptionally effective utility will show you even who has
  each process.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

  Autoruns - free - see what programs are configured to start automatically when you start your system
  and you log in. Autoruns also shows you the full list of registry and file locations where applications can
  Configure auto-start settings.
  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
  Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx

  There are many excellent free tools from Sysinternals
  http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx

  -Free - WhatsInStartUP this utility displays the list of all applications that are loaded automatically
  When Windows starts. For each request, the following information is displayed: Type of startup (registry/Startup folder), Command - Line String, the product name, Version of the file, the name of the company;
  Location in the registry or the file system and more. It allows you to easily disable or remove unwanted
  a program that runs in your Windows startup.
  http://www.NirSoft.NET/utils/what_run_in_startup.html

  There are many excellent free tools to NirSoft
  http://www.NirSoft.NET/utils/index.html

  Window Watcher - free - do you know what is running on your computer? Maybe not. The window
  Watcher says it all, reporting of any window created by running programs, if the window
  is visible or not.
  http://www.KarenWare.com/PowerTools/ptwinwatch.asp

  Many excellent free tools and an excellent newsletter at Karenware
  http://www.KarenWare.com/

  ===========================================

  Vista and Windows 7 updated drivers love then here's how update the most important.

  This is my generic how updates of appropriate driver:

  This utility, it is easy see which versions are loaded:

  -Free - DriverView utility displays the list of all device drivers currently loaded on your system.
  For each driver in the list, additional useful information is displayed: load address of the driver,
  Description, version, product name, company that created the driver and more.
  http://www.NirSoft.NET/utils/DriverView.html

  For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
  Control Panel - device - Graphics Manager - note the brand and complete model
  your video card - double - tab of the driver - write version information. Now, click on update
  Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
  Uninstall - REBOOT it will refresh the driver stack.

  Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
  with their own software and drivers and all other main drivers that you have.

  Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
  Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
  BIOS, Chipset and software updates on the site of the manufacturer of the system here.)

  Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
  each installation.

  Always check in the Device Manager - drivers tab to be sure the version you actually install
  presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
  in particular that) so to install a driver - reboot - check that it is installed and repeat as
  necessary.

  Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
  manually by model.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  If you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
  Updates, that leaves about Windows updates but it will not install the drivers that will be generally
  older and cause problems. If updates offers a new driver and then HIDE it (right click on it), then
  get new manually if you wish.

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  ===========================================

  Refer to these discussions because many more excellent advice however don't forget to check your antivirus
  programs, the main drivers and BIOS update and also solve the problems with the cleanboot method
  first.

  Problems with the overall speed of the system and performance
  http://support.Microsoft.com/GP/slow_windows_performance/en-us

  Performance and Maintenance Tips
  http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125

  Explorer Windows stopped working
  http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3

  Hope these helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• After you install a second WD 1 TB my book drive, Windows Explorer does not see the new drive.

  Original title: Signature Collision?

  I'm having hard to the installation of a second external drive. I use Windows 7 Ultimate RC. There was a WD 1 TB drive My Book already installed - healthy and works very well. The problem occurred after installing a second WD 1 TB my book reader. I followed all the instructions, pluuging the drive to a USB hub. Windows found the disk, installed drivers and reported the new drive ready for use.

  Windows Explorer does not see the new drive. Devices and printers shows 2 external drives from WD. Disk Management shows as 2 drives, but the second disk is offline because of a 'Signature' Collision

  Each player works very well if it's the only drive plugged in. "Eject My Book" does not work because a program (or more) are to use the player in the background (Windows or Norton).

  I installed the latest firmware and I'm still having this problem. I've been emailing WD with this problem and they are running out of ideas.

  Can anyone help?
  Thank you
  Comatose13

  Hello Comatose13,

  There is an old article of KB in Windows XP that has been recently updated with additional measures to solve this kind of problem. The KB covers Windows XP, Windows Vista and Windows 7 with step by step methods. See if that helps.

  http://support.Microsoft.com/kb/330140

  Bobby

• By double clicking on a file in Windows Explorer it only starts the program it does not open the actual file.

  By double clicking on a file in Windows Explorer it only starts the program it does not open the actual file.  1 program, all the others still work ok.

  This option is used to work, I installed a viewer of this program option (it's a based CAD program) and after that I uninstalled the viewer that he would not even start the program, he was trying to launch the viewr.  I noticed that the file association was still for the Viewer so I changed it back, but he now throws only program.  Under right click, properties, file Type: it is said the extension only where it used to say the name of the program.

  Thank you

  Sam

  Hey Sam,

  Default configuration program.

  http://Windows.Microsoft.com/en-us/Windows7/change-which-programs-Windows-uses-by-default

  If this does not work, then contact the Help Viewer support.

  All the best!

• Windows Explorer issue-windows explorer does not respond

  I am trying to access my files from downloads, and I marked that windows Explorer is not responding and then, he's looking for a solution that is always restart windows Explorer and the problem repeats! Help

  
  Installs
  Original title: windows Explorer question

  Hello

  (1) have you made changes before the start of this issue?

  (2) what is the exact full error message?

  See the link below:

  Explorer Windows stopped working

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-performance/Windows-Explorer-has-stopped-working/6ab02526-5071-4DCC-895F-d90202bad8b3

  I hope this helps.

• When you click on a directory in windows Explorer it always moves the directory expanded to the bottom of the tree, why? As she does she does not see the subdirectories extended without scrolling to the top.

  Ideas:

  • You have problems with programs
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem

  Remember - this is a public forum so never post private information such as numbers of mail or telephone!

  Hello Androidipous,

  Welcome to the Microsoft Answers Community!

  Scrolling occurs if you double-click the item that you are expanding. If you click on the arrow to the left of the file that you expand the list will stay where it is and lay them down.

  The parchment you see Windows Explorer tries to display the full path to the parent records to existing records, but according to the list of the programs/size of the screen, the result can be that the folder is scroll to the bottom.

  Hope that helps, I look forward to hearing from you.

  Steven
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think

• After recent, iPhone, 6, update, Windows, Explorer, does not work, see, iPhone

  I installed the latest update required for my iphone ios 6 a few days ago, and now when I try to download pictures from my iphone to my PC (via USB connection), the PC does not see the iphone.   iTunes sees it yet, but windows Explorer does not work.  It seems that some setting has been broken through the update of ios.  A way to solve this problem?

  Restart the computer and the iPhone. Unlock the iPhone before connecting it to the computer. Any change?

  TT2

• Windows Explorer is not responding or crashes

  I was one of the lucky ones with Vista; never had any problems until this past Saturday.  My computer is mainly used for the type of medical transcription.  I do using WavPedal and logging on the computer system of my clients through networks (drive Z mapping).  I also use Microsoft Office 7.  In my sandbox, I generally reduced my access to the patient of my clients files, WavPedal and Office 7.  Usually, 7 Desktop is maximized for type.  Saturday, Windows Explorer started to freeze or does not for a period of time (or at all) when I would switch from one program to another in my taskbar.  It's NEVER happened before.  Any 'gray out' and I gives me the options of closing, restarting or waiting for windows Explorer.  I can usually restart Windows but sometimes programs don't always work again immediately or not at all and I have to sometimes restart using ctrl/alt/delete.  This is not only frustrating, but slowly to the bottom of my productivity.

  I have tried EVERYTHING I can think of to solve the problem, i.e. scan disk, Defrag disk, registry, cleaning, removal of old files, all to nothing does not.  ANY OTHER SUGGESTIONS?

  Thank you

  Often, a certain instability in Windows Explorer is due to the defective shell extensions and addons.
  Consider using Sysinternals Autoruns or ShellExView. Disable Add-ons and non Microsoft shell extensions and verify the behavior.  If he went, reactivate the disabled extensions/add-ons, one at a time and see if you can identify who may be liable.

  Try a clean boot, or boot into safe mode.  The behavior persists?

  Any luck you have installed Groove? (Check the entries with Autoruns)